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Title Office Manager Customer Services
Target Location US-VA-Manassas
Email Available with paid plan
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Candidate's Name
Chantilly, VirginiaEMAIL AVAILABLEProfessional SummaryI am a seasoned accountant and customer services with over 25 years of experience in consulting, education, and the airline industry. I excel in financial analysis, budget management, and customer relationships. Known as a helpful person for my colleagues and customers, details oriented and strong analytical skills, calm and productive I consistently deliver accurate financial reports, optimize costs, and enhance operational efficiency. I bring extensive knowledge and a commitment to excellence in every role.Education-Coursework: Accounting Certificate from Penn Foster-LinkedIn Learning: Accounting foundations, Budgeting Analysis, Financial Reporting, Customer services-Middle East Airlines: customer services Trading (MEA Training Center  Beirut intl airport)-ABBAR &ZAINY US BEEF: sales and after sales services internal training-Freshman year at VILNIUS TECHNICAL UNIVERSTY  VILNIUS  LITHUANIA-High school diploma  Baakleen official high schoolProfessional ExperienceAL-ANHAR INT'L SCHOOL JEDDAH  SAUDI ARABIA 2012-2023Registration Office Manager / Accountant / IT ManagerRegistration Office Manager:-Coordinate and manage the registration process for new and returning students.-Ensure all necessary documentation is collected and accurately recorded.-Verify student information and update records as required.-Assist students with course selection and registration procedures.-Provide guidance on academic policies, deadlines, and requirements.-Address inquiries related to enrollment, schedules, and academic programs.-Maintain comprehensive and confidential student records in accordance with institutional policies and regulations.-Input and update student information in the database or student management system.-Generate reports and statistics related to enrollment and registration as needed.-Communicate effectively with students, parents, and academic staff regarding registration processes and requirements.-Provide excellent customer service by responding promptly to inquiries and resolving issues to registration.-Responsible of students registration online school portal and full support to install the school application on the students phone, ipad and computers and a full training and support for new students and also for the old students.-Ensure compliance with institutional policies, procedures, and regulatory requirements related to student registration.-Keep abreast of updates in education regulations and policies affecting student enrollment.-Preparing the students contracts to be signed by the parents with the policies and procedures of the school-Preparing the students payments schedules and follow up the collection process daily basis to ensure all payments made on time and to solve any late payment issue-Collaborate with other departments such as academic advising, admissions, and finance to streamline processes and resolve cross-functional issues.-Participate in meetings and committees related to student registration and enrollment management.Accountant:-Handling all the AP/AR operation and bank reconciliations.-Cash operation and bank relation with full access to bank accounts for deposit and payments responsible for all invoices and credit notes and cash receipts wire transfer and online banking.-Budget Optimization: Reduced operational costs by 25% while maintaining educational quality.-Revenue Generation: Increased school revenue by 30% through successful public relation .-Financial Reporting: Streamlined reporting processes, cutting preparation time by 30%, and ensured regulatory compliance.-Expense Management: Negotiated better vendor contracts and controlled expenses to stay within budget.-Stakeholder Communication: Enhanced transparency and trust through detailed financial reports and regular briefings.-Technological Integration: Improved accuracy and efficiency with new accounting software and digital tools.-Policy Development: Established financial policies for fiscal responsibility and sustainability.-Training and Development: Increased financial literacy among staff and administrators through training and workshops.IT Manager:-Infrastructure Development: Built and upgraded reliable IT infrastructure and high-speed internet.-Technology Integration: Integrated technology into classrooms by a new portable white board device to each teacher(away of saving as it cost only70$ comparing to the smart board unit cost(800$).-Security Enhancements: Developed cybersecurity policies and installed advanced security systems.-System Management: Maintained a Learning Management System (LMS) and administrative software.-Support and Training: Provided IT support and training for staff and established a helpdesk system.-Digital Transformation: Led initiatives for paperless processes and introduced cloud-based solutions.-Project Management: Managed IT projects, ensuring timely and budget-compliant completion.-Resource Optimization: Optimized IT resources and leveraged open-source software to reduce costs.-Student and Parent Engagement: Developed online portals and supported remote learning.-Compliance and Standards: Ensured compliance with technology standards and best practices.Tamkeen Int'l Co. JEDDAH  SAUDI ARABIA 2009-2011Finance Manager / IT CoordinatorFinance Manager:-All bank online operations as online payments and transfers as a power user prepare all payments and audit all account movement.-All AP and AR operation receipts, invoices, Credit notes, following up all customers payments and issues daily basis.-Increased Profitability: Boosted profitability by 25%.-Client Financial Improvement: Enhanced client financial performance by 30%.-Enhanced Reporting: Improved accuracy and provided actionable financial insights.-Accurate Budgeting: Achieved 20% better budget accuracy.-Cost Reduction: Cut operating costs by 15%.-Regulatory Compliance: Ensured compliance and minimized financial risk.-Efficiency Through Technology: Integrated advanced financial software.-Financial Training: Enhanced financial skills of staff.-Transparent Communication: Maintained clear communication with stakeholders.-Strategic Support: Backed mergers, acquisitions, and expansions.IT Coordinator:-Infrastructure Setup: Established a reliable and scalable IT infrastructure.-System Implementation: Deployed new software systems to enhance efficiency.-Technical Support: Provided effective support, achieving a 98% user satisfaction rate.-Security Management: Reduced cybersecurity incidents by 50% through comprehensive measures.-Network Management: Optimized network performance for consistent connectivity.-Data Management: Ensured data integrity and availability with robust backup strategies.-Vendor Management: Negotiated better vendor contracts, reducing costs by 15 to 20%.-Project Management: Led IT projects, meeting deadlines and budgets.-Training and Development: Improved staff IT literacy through training sessions.-Continuous Improvement: Regularly upgraded IT systems to meet business needsMIDDLE EAST AIRLINES AIRLIBAN  JEDDAH  SAUDI ARABIA 1996-2009Accountant / Network Supervisor / System SupportAccountant:-Responsible for the lost and damage luggage cases (direct meeting with frustrated and upset customers daily basis)-Responsible for bank relations daily deposits and wire transfer.-Bank account signature power up to $100kindivisual and up to $500k jointly.-Financial Reporting: Improved reporting efficiency by 50% and streamlined the monthly closing process.-Compliance and Audit: Ensured compliance with financial regulations and managed successful audits.-Budgeting and Forecasting: Improved budget accuracy and forecasting through advanced modeling.-Process Improvement: Automated tasks and implemented new software, increasing efficiency by 50%.-Team Collaboration: Supported financial initiatives and trained junior staff.Network Supervisor / System Support:-Supervised network operations and provided system support.GLOBAL INT'L SCHOOL JEDDAH  SAUDI ARABIA 2000-2001(Part-time)Technical Support SpecialistFully constructed two local area networks (LANs) with twenty computers each, including making connection cables, installing network cards, and connecting with the hub (3Com).Provided technical support for forty computers, handling both hardware and software issues.Maintained and assembled around one hundred computers.Assisted friends and colleagues with computer and internet-related issues.THAMER INT'L SCHOOL JEDDAH  SAUDI ARABIA 1999-2000 (Part-time)Network Operator / Technical SupportProvided full technical support for seventy computers, handling both software and hardware issues.ABBAR & ZAINY U.S. BEEF JEDDAH  SAUDI ARABIA 1994-1996Sales ExecutiveIncreased sales by 35%.Expanded customer base by 25%.Achieved 40% more repeat business.Increased revenue by 15%.Enhanced brand visibility and reputation.Improved client product knowledge by 10%.Implemented effective sales strategies.Enhanced skills through continuous training.MIR AMINE PALACE HOTEL  LEBANON 1993-1994Receptionist and Customer ServiceLanguagesArabic (Native) & English and French

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