Candidate Information Name Available: Register for Free Title Customer Service Technical Support Target Location US-OR-Portland Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Salem, OR Street Address
PROFESSIONAL SUMMARYDedicated customer service professional with extensive experience in the telecommunications industry. Skilled in providing high-quality services and building rapport with diverse populations. Dedication to helping people find the correct career path and focused on developing required skills to succeed. Passionate about exceeding customer expectations and fostering inclusion. Excited about the opportunity to join the WorkSource Oregon team and make a meaningful impact.SKILLSAdministration and ReportingConflict Resolution TechniquesCustomer Data ConfidentialityInterpersonal Communication SkillsData Entry and MaintenanceQuality Control PoliciesPerformance FeedbackRegulatory ComplianceEmployee Coaching and MotivationTechnical ProficiencyEfficient and Detail-OrientedUpbeat and Positive PersonalityCustomer Retention StrategiesCall Center ProcessesPerformance Tracking and EvaluationsCalm and Professional Under PressureScheduling and CoordinatingCustomer Service Process ImprovementWORK HISTORYTier One Technical Support Carrier - Salem, OR10/2023  CURRENTProvided technical support and customer service in a fast-paced environment.Office Assistant Bark Boys - Salem, OR 03/2023 - 09/2023Assisted customers in person, over the phone, and via the website with purchase and product questions.Organized and hosted Safety meetings.Managed accounts receivable/collections and payment processing.Handled filing and dispatch duties.Maintained office supplies and inventory.Customer Resolution Specialist T-Mobile - Salem, OR 12/2004 - 09/2022Collaborated with offline support teams to resolve customer complaints and improve customer experience.Provided exceptional customer service, leveraging extensive product knowledge.Analyzed data to make market-based recommendations and improve profit/loss.Resolved executive-level customer complaints and supported various company departments.Made tailored recommendations with a focus on empathy and resolution by building relationships to provide solutions based on customer needs to enhance satisfaction and loyalty.Interim Customer Service Coach T-Mobile - Salem, OR 12/2009 - 05/2010Identified issues, analyzed information, and provided solutions to problems.Managed teams of employees, overseeing hiring, training, and professional growth.Utilized Microsoft Word and other software tools to create documents and communications.Employed coordination and planning skills to achieve results according to schedule.Learned new skills and applied them to daily tasks to improve efficiency and productivity.AchievementsINcrowd winner: 2005, 2007, 2019Power Zone winner: 2019Employee of multiple occasionsMultiple peer nominations for Peak Achievement AwardEDUCATIONSouth Salem High School, Salem, OR 06/2000High School Diploma