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Title High End Customer Service
Target Location US-MD-Hanover
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Severn, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEKEY SKILLS Legal Research Document Drafting Phone Etiquette Legal Writing Discovery Processes Trial Preparation Client File Management Legal Database Management Electronic Court Filings Administrative Assistance Internal File Organization Team Collaboration Legal Correspondence Family Law Support Criminal Law Support Legal Billing Pleading preparation Motion Drafting Case Law AnalysisEDUCATION Bachelor of Arts,Legal StudiesUniversity of Baltimore,Baltimore, MDOBJECTIVETo secure a challenging position within a reputable law firm that allows me to utilize my paralegal expertise, legal education, and administrative skills while contributing to the success and efficiency of the legal team. PROFILE SUMMARYResults-driven professional with extensive experience in providing comprehensive legal support and effective solutions within diverse legal environments. Skilled in managing client relations, conducting legal research, and ensuring meticulous document preparation. Excellent communicator with a steadfast commitment to delivering exceptional legal assistance, adept at building productive relationships with clients, attorneys, and court personnel from diverse backgrounds. Proven ability to resolve complex legal issues, ensuring compliance with regulatory standards and winning client trust. Recognized as a dedicated team player with exceptional analytical, negotiation, and written/verbal communication skills, consistently delivering superior legal support and client service. WORK EXPERIENCELegal AssistantLaw Offices of Todd K. Mohink, P.A., Glen Burnie, MD May 2022  April 2024- Assist attorney in preparing correspondence, managing email and electronic filings, legal documents, including briefs, pleadings, and appeals.- Accessed online court databases for court docket information along with daily communications with court clerks, clients, and outside counsel.- Manage and organize case files, ensuring all documents are filed accurately and in a timely manner.- Perform clerical tasks such as answering phones, scheduling appointments, and maintaining attorney calendars.- Proficient in LEAP, PCLaw, and MDECCourt Navigator FellowBaltimore City District Court, Baltimore, MD December 2022 - June 2023- Maximize the efficiency of court processes by educating underrepresented litigants in landlord-tenant disputes regarding paperwork, budgeting, hearing processes, organization, and legal terms within legal limitations.- Help tenants with organizing their paperwork, figuring out budgets, and getting access to resources.- Provide tenants with basic information about their legal options, assist them with filling out court forms, accompany them to courtroom hearings and hallway negotiations, and assist with any follow-up steps afterward. Team MemberT.G.I. Fridays, Hanover, MD Oct 2019  May 2022- Work with management to execute standards of expert service to enhance and improve customer engagement and retention methods.- Conduct onboarding and training for new staff through coaching on techniques including, but not limited to, hosting, waitressing, carryout, and dine-in services.

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