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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEStreet Address PHONE NUMBER AVAILABLESummary Of QualificationsDynamic and self-motivated professional with 15+ years of experience in customer service, student loans, and the trucking industry. Well versed in all aspects of data entry, telecommunication, and supervision of others as a rock-solid manager, supervisor, and leader. Experienced in Standardization and Evaluation Programs, Security Administration, Information Systems, and Personnel Management Training, Operations, and Logistics. Known as a strategic thinker with highly developed analytical skills and an eye for preparedness and detail that has been developed from over a decade of on job experience and training. I Provide management leadership in planning, performing, and implementing processes for security, safety, rapid response, emergency preparedness, continuity planning, health and safety, and resolution.PROFESSIONAL EXPERIENCEAMC Communications (Spectrum) Cheyenne, WyCable/Internet Technician 2020 PresentApply on-time service and safety functions to align key processes with goals and objectives of the organization and regulatory compliance. Daily duties consist of contacting customers to ensure the customers availability. Digging trenches by hand utilizing several specialized shovels at 6-10 inches deep or utilizing a gas-powered trencher machine. Specialized in replacing cable wire on the ground or ariel. XPO Logistics Cheyenne, WYCustomer Service Agent/Biller/Freight Operations Supervisor 03/12-06/20 Starting as a temporary customer service agent/biller moving into a permanent position the duties consist of developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty. Entering customers personal information into internal data base. Assisting with issues/concerns related to delivery status. Making daily appointments. Organizing and filing customer documents. Taking on-hand or over the phone payments. Loading or unloading freight/packages using various equipment such as forklift, pallet jack, or dolly. As a supervisor this involved in hiring, training, preparing work schedules and monitoring performances for the inbound/outbound shifts. Tracks and monitors employees progress towards goals and provided coaching on a regular basis. Recommended employee promotions and corrective discipline. Must meet all company requirements such as EBIDA numbers, company policies and procedures, and applicable laws and regulations. Walmart Stores Cheyenne, WyOvernight stocking receiving associate. 10/11-02/12 Guy Harvey's Bar and Grill Panama City, FLCook 02/11-09/11Cooked using equipment such as flat and char grill, saut, fry machine and worked in the window as an expo or waiter.Sallie Mae Lynn Haven, FL/Gainesvile, FLTeam Leader- Captiva/Indexing Analyst 02/06-11/08 & 06/09-12/10 Active team leader for a 15-person team. Trained and managed 73-person night crew during two peak seasons. Assisted in implementing new Gainesville location. Created daily status and volume reporting to upper management. Moved staff according to strengths and weaknesses. Conducted six month and annual reviews. Manually process Federal and Private student loan applications. Answer inbound calls from repeat and perspective borrowers. Process refund checks from borrowers and schools. Assisted in originating and maintaining the Originations Skip Department. Attempt to locate borrowers once returned mail was received. Performed quality control functions to ensure customer satisfaction. Manually indexed incoming mail to borrower's account. Assisted in training offshore due to closure of service center and recession.Bonefish Grill Panama City, FLCook 06/04-08/05Cooked using fry machines, char grills, and saut. Zaxby's Lynn Haven, FLCook/Kitchen Manager 04/03-01/08Lead 710-person team each night. Trained all new employees assigned to kitchen. Conducted daily inventory to ensure successful business.EducationA. Crawford Mosley Lynn Haven, FL Graduated December 2005 Skills68WPM with 97% accuracy. Knowledge in MS Word, Excel, Power Point, 10 key adding machine. Pleasent, positive, and professional attitude. I work well under pressure and when challenged. Constantly exceeding goals and expectations in current job. Punctional and willing to work any hours, holidays, and overtime as expected. |
