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PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer Summary30 years of experience as a guest service professional at a high-end, five-star hotel. Engaged and motivated individual with experience resolving a variety of customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Areas of Expertise Language fluency inEnglish Bengali, Hindi,and Urdu. Administrative work. MS Office Word,Outlook. Communication. Professionaldevelopment. Organizational skills. Cash & Credit Cardhandling. Customer service.Work ExperienceClerk Associate IILincoln Hospital June 2023 - June 2024Style AssociateClub Monaco Oct 2022  Jan 2023Front-End AssociateEataly Downtown June 2022  Nov 2022Guest Service AgentLotte New York Palace, New York, NY Sept 1988  Oct 2021 Contributed at least $30 million in hotel revenue within 30 years through top performance and up-selling packages. Using Hospital EPIC System to admit patients, transfer patients to the different departments for special needs, set up all appointments, message Doctors, Nurses, PCA/PCT, Social Workers, reserve online transportation Ambulnz.net or Taxi and discharge the patient from the hospital. Provided exceptional customer service to at least 30 guests per day by verifying reservations, providing daily updates on local events and weather forecasts, and providing small gifts to welcome guests. Responded to at least 30 guests per day inquiries quickly via phone, email or in-person. Maintained the companys reservation book and processed card and cash payments on departure. Diffused intense customer situations to maintain high-level satisfaction with speed and efficiency. Ensured high-level customer service and employee morale levels. Generated additional revenue through up-selling add-on packages. Covered shifts for last-minute call outs regularly, ensuring the hotel was well-staffed and operational. Worked with the housekeeping department to clean and maintain various facility areas. Managed business partnerships with other hotels when Lotte New York Place is overbooked, ensuring that guests had accommodations with quality partners. Troubleshoot last-minute reservations for guests in the event of flight cancellations and other inconveniences.