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Holly Fawber Ph: PHONE NUMBER AVAILABLEStreet Address  Harrisburg Pike email: EMAIL AVAILABLEDillsburg, PA Street Address
As an experienced administrative professional, I believe I can offer your organization an unusual mix of abilities, talents and enthusiasm.Having performed in a range of capacities throughout my career, I can offer you a wealth of Administrative and support capabilities, including:25+ years of experience in providing executive support and managing administrative functions for a fast-paced, professional officeProficiency in several popular software applications including all components of the MS Office suiteSolid training in the insurance industry with specific training in a customer service protocol, claims processing issues, Property and Liability, and Medicaid billing supportAdditional experience in training and supervising clerical support and front desk staffAbility to manage highly confidential, sensitive information with complete discretion and securityAbility to adjust to change within the organization, and assist with duties outside of my job scopeOf greatest value to you, however, is my willingness to take on challenges and my determination to surpass any goal set before me. I take great pride in being a genuine professional who can quickly learn and excel at new tasks. Over the course of my career, I have had the opportunity to expand my administrative skills to include customer service, staff leadership, training, and project management. At your request I will gladly supply references who can verify the diligence, skill, and professionalism with which I perform my duties.I would welcome the opportunity to meet with you and discuss how I might contribute to your continued success. If such a meeting is possible, you may reach me at PHONE NUMBER AVAILABLE I look forward to hearing from you.Sincerely,Holly M. FawberHolly Fawber Ph: PHONE NUMBER AVAILABLE409 Harrisburg Pike email: EMAIL AVAILABLEDillsburg, PA 17019High energy, versatile professional offering broad-based experience in office administration, management support, software support for electronic billing, claims auditing, and customer service. Proven ability to excel in a fast-paced, self-directed work environment. Direct experience in team leadership, staff training, and workflow management. Demonstrated talent for building positive relationships with management, peers, and clients. Consistently recognized for displaying initiative, drive, and dedication.Professional ExperienceGainwell Technologies, Camp Hill, PAEnrollment Specialist / Software Support Help Desk2016  currentAssist MA/Medicaid providers with electronic billing on the PROMISe provider portal, via phone, and emailReset provider portal accounts, answer related questions, trouble shoot and problem solve any issues providers may have, while navigating the portal, and assist with general technical issuesAssist providers with technical support with electronic credentialling applications, and assist with enrollment questions on the applicationsCollaboratively manage, prioritize, and reply to department emailsComplete monthly medical claim auditsProcess electronic EFT applications, for provider claims paymentsMonitor department voice mail inbox and return callsProcess electronic MA provider and group credentialing applicationsCollaboratively update department policies and proceduresMaintain provider call statistics (daily, weekly, and monthly)Complete system testing with soft phone, through computer systemsStay current with HIPAA trainings, technology security alert trainings, and system updatesCreate FedEx shipping labels for IT equipment and account claim mailing needsServe on community highway cleanup for Gainwell Technologies, Camp Hill, PAACS, Inc., Camp Hill, PAExecutive Assistant 2001  2008 Provide executive assistance to the enrollment broker/account manager and other executivestaff Manage calendars, and set up appointments/meetings with PA Department of HumanServices (Client) Maintain email for account manager Attend client meetings, create meeting agendas, and complete meeting minutes forDistributing Organize large print jobs with selected vendor Perform Human Resources duties (interview, onboard paperwork, etc.) Manage, distribute, and explain the purpose of payroll and Comchek eCash pay card for staff Conduct presentations with new hire call center staff on the payroll process, and assist withany ongoing issues. Maintain Access database for all documents and letters sent to the DHS (client), assign adocument tracking number, and electronically mail to DHS. Create MS PowerPoint presentations for meetings, conferences, and training sessions. Serve on Safety and Security Committee.CGU Insurance, Camp Hill, PAOffice Administration Receptionist 1991  2000 Answer high volume switchboard Respond to telephone inquiries from agents and clients regarding policy status, claims issues,and coverage terms for property and liability lines, then transfer the call accordingly Serve as the team leader and trainer for 8 clerical staff, conduct monthly team meetings,and provided staff with on-going coaching and troubleshooting support Monitor workflow to ensure the timely and accurate completion of all administrative tasksassociated with the front desk Schedule front desk support staff to maintain proper coverage during breaks, peak businesshours, and vacations Provide direct administrative support to executive staff, maintain agent account accessdatabase, arrange conference calls and meetings, and assist with special projects Continually evaluate administrative process and office procedures to identify potential timeand cost savings, and provide management team with recommendations for improvements Create and maintain a comprehensive procedures manual and reference guide for front deskstaff Actively participate as a member of the office Committee; work with cross-functional teammembers to organize special events, address facilities maintenance issues, and implementprocess enhancements.Software ExperienceMicrosoft Windows, MS Word, MS PowerPoint, MS Excel, MS Access, and MS Outlook, Banner system, P-Card system, Virtual EMS system, Qualtrics survey system, Weave Online system, Sakai system, HP Wide bed printer, CALM system (Curriculum and Load Management), UPS & FedEx online shipping, Contribute website system, ETS Exams website, SAP, Sharepoint, and DsPro System, PA MA PROMISe provider billing portal.Data entry and word processing skills (typing 50 wpm).References available upon request