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Click here or scroll down to respond to this candidateCandidate's Name
CHARLOTTE, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE EHR ANALYST/TRAINERSYSTEM CONFIGURATION EMR OPTIMIZATION SYSTEM IMPLEMENTATION Developing an extensive implementation plan for EMRs across all sites, including project management, vendor selection, and training. Experienced Trainer with a strong background in conducting comprehensive eCW training sessions for healthcare professionals, including physicians, nurses, behavioral health staff, and medical assistants, to ensure proficient use of eCW software. Demonstrated expertise in developing and implementing workflow processes, training materials, and user guides to enhance system functionality and user experience. Proven ability to troubleshoot technical issues, communicate effectively with stakeholders, and provide exceptional customer service. Adept at conducting individual and group training sessions, and coordinating with multiple departments to ensure consistency. Committed to enhancing user experience, streamlining processes, and staying abreast of new system functionalities and updates. Signature Strengths:Healthcare IT EHR Training Security Protocols eCW Software Workflow Development Training Coordination Technical Support Process Improvement User Training Troubleshooting Access Rights Management System Updates KEY ACHIEVEMENTSTrained staff on new EMR systems, e-clinical works, Athena, MicroMD, and Epic.Quality Assurance: Ensured and enforced medical office compliance with HIPAA, OSHA, and CLIA regulations for maximum quality and control.Human Resources: Assisted in the new hire process by calling and scheduling appointments with candidates, filling out required paperwork, and preparing new hire manuals.Awarded Employee of the Month for delivering outstanding administrative support. PROFESSIONAL EXPERIENCEECLINICALWORKS MAY 2023 PRESENTTrainer and Support SpecialistOverview: Play a vital role in facilitating online and on-site training sessions for healthcare professionals, focusing on comprehensive understanding and utilization of eCW software. Act as a super user for EHR/EMR systems, managing administrative tasks such as user modifications, template adjustments, and e-prescription setups. Develop and refine workflow processes, ensuring seamless integration and operational efficiency. Leverage knowledge of MySQL, Windows Office suite, computer networking, and physician billing to coach and train a diverse audience. Provide expert guidance on system configuration, access rights, and security protocols. Selected Career Benchmarks:Tout and epitomize excellence in service delivery by demonstrating software functionalities to client practices, providing insightful recommendations and hands-on training.Identify and leverage opportunities to enhance user experience and streamline workflows within the EMR system, staying current with new functionalities and system updates.Instrumental in creating and updating training materials, including user manuals, guides, and presentations, to support ongoing education and system familiarity.HEALTHSTAT INC. AUG 2017 FEB 2023Corporate TrainerOverview: Displayed energy and vitality in performing daily responsibilities and efficiently analyzed the learning needs of departments to set realistic goals and determine training methods. Maintains high involvement by collaborating with management to identify company training needs and schedules.Selected Career Benchmarks:Encouraged an environment for creative excellence, originated and developed constructive ideas, and coached new hires on corporate procedures, policies, and customer service, bolstering customer retention by 100%.Challenged conventional practices, led cross-functional training for external and internal clients, and created all training materials and exams to achieve high administrative output.Promoted organizational policies, the quality of its products, and reputation by creating and executing a competency program with a 100% success rate.Exceled in creative thinking and problem-solving, developed practical training manuals, modules, and teaching aids, and ensured that all activities were in the organization's best interest.Explored new paths, procedures, and approaches and held online and conference call training sessions to accommodate off-site employeesTrained new technical trainers and maximized opportunities in every situation to ensure customer service and quality consistency. LAKE JEANETTE URGENT CARE/DIAMOND FAMILY PRACTICE MAY 2006 PRESENT Lab Manager/Medical AssistantOverview: Adopted an effective, productive management style by keeping equipment maintained, the facility clean and organized, and an inventory stocked to maximize performance. Effectively motivated subordinates to exert the effort necessary to attain organizational goals and trained staff, scheduled hours, and assigned work in a goal-oriented manner. Selected Career Benchmarks:Established effective systems for information retrieval by recording, reporting, and posting test results using E-clinical works, Athena, and Epic.Encouraged administrative efficiency and effectiveness by preparing and administering medications to alleviate patient symptoms and overseeing quality assurance guidelines for laboratory work.Managed paperwork efficiently and effectively and obtained client medical history, including medication information, symptoms, and allergies.Utilized improved technology for administrative support, liaised with vendors for protocol adherence, and checked clinical supplies at investigation sites to achieve bottom-line results.Demonstrated highly sophisticated skills and strategies while processing specimens for clinical trials, sample storage, and assay and achieved results with accuracy and precision.Achieved optimal level of personal performance and assisted in investigator selection and qualification process to provide capable investigators suitable for the study.Adhered to sound auditing principles and completed various financial and quality audits for different departments.Supervised and guided inspectors and technicians and led a team of 12 to deliver assistance to the customer service department daily.SOLSTAS LAB PARTNERS/QUEST DIAGNOSTICS SEP 2010 AUG 2017 Phlebotomy CoordinatorOverview: Encouraged active staff involvement, provided coverage for phlebotomists, and scheduled work assignments. Coached new team members on ways to complete complex tasks, adhere to compliance standards and improve productivity. Established credibility with superiors and subordinates and resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories. Selected Career Benchmarks:Accepted responsibility for own decisions and those of subordinates by evaluating the phlebotomy team's work frequently and providing strategies for improvement.Optimized usage of all available resources and obtained various blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.Took action without undue haste or delay and prepared blood-collecting equipment to draw blood and safely store and transport samples.Traveled to over 15 Patient service centers per month to collect blood and urine drug screens and DNA specimens.Effectively use power and influence to enforce infection control and sharps disposal procedures to protect patients, co-workers, and self.CMA, EAGLE FAMILY MEDICINE AT BATTLEGROUND NOV 2003 MAY 2006 Clinical Lab AssistantOverview: Clearly understood the purposes, objectives, practices, and procedures of the department and administered prescribed medications under the direction of the physician. Responded promptly to changes and opportunities by conducting quality control checks, calibration, and technical troubleshooting of the hematology analyzer. Success-oriented and capitalized on opportunities to pass daily transactions goal by 80% and end-of-month goals by 100%. Selected Career Benchmarks:Recognized the importance of accuracy and handled specimens according to laboratory protocols to maximize the accuracy and precision of results.Effectively diagnosed situations and executed corrective actions when test controls were outside specified limits.Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education.Displayed excellent comprehension and retention by following laboratory guidelines for handling biological specimens and cleaning and sterilizing lab area, tools, and equipment.Provided onsite training and trained newly hired employees by explaining job responsibilities and overseeing task prioritization. EDUCATION & CERTIFICATIONGuilford College Greensboro, NCBachelor of Science, Criminal Justice/BiologyKeiser University Fort Lauderdale, FLAssociate of Science, Medical AssistingVirginia Medical School - Hopewell, VAAssociate of Science, Clinical Laboratory Assisting Advanced Cardiac Life Support (ACLS) Certification CPR certified through the American Heart Association Phlebotomist/Laboratory Assistant |
