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Dr. Candidate's Name , PhDSouth Carolina PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryWith 20+ years of experience in HR: HR Business Partner Manager, training and development, management, consulting, organizational development, recruitment, employee relations, and staff development. I hold a PhD in Management and Leadership, and my current role is Human Resource Business Partner Manager at Teleperformance, a global leader in customer experience management. I partner with senior executives to provide critical leadership to new ventures and bridge the gaps between labor force and management to achieve company objectives. Driven and decisive with passion demonstrating success by building and retaining highly effective teams.EducationDOCTOR OF MANAGEMENT 2012 UNIVERSITY OF PHOENIXMajor: Management and LeadershipMASTER OF ART 2006 UNIVERSITY OF PHOENIXMajor: Organizational ManagementBACHELOR OF ART 1990 BETHUNE-COOKMAN UNIVERSITYMajor: Mass CommunicationMinor: GermanProfessional ExperienceHR BUSINESS PARTNER TELEPERFORMANCE 2022 - PRESENTSupport 2 sites by providing all HR functions, including executive coaching and counseling to all site employees.Execute multiple HR programs related to employee life cycle, such as talent acquisition, onboarding, employee development, employee relations, and employee engagement.Act as primary point of contact for addressing employee relations issues including conflicts, performance concerns, grievances, disciplinary actions, and workplace investigationsConduct investigations into employee complaints or concerns maintaining confidentiality and impartiality throughout the processProvide guidance and support to managers, supervisors, and Talent Partners in resolving employee relations issues effectively and in compliance with policies and proceduresCollaborate with Talent Partners and management teams to ensure fair and consistent performance management practicesProvide coaching and guidance to mangers on handling performance issues, including performance improvement documents/process and disciplinary actionsPartner with HR Center of Expertise team members to develop and implement comprehensive employee relations strategies and policies that align with the Companys objectives and legal requirementsAssist in regularly reviewing and updating of existing policies to ensure compliance with relevant employment laws and best practicesCollaborate with HR Center of Expertise and Talent Partners to establish clear guidelines and procedures for handling employee relations mattersFoster a positive and open work environment through effective communication channels and relationships to promote employee engagementProactively address communication gaps to mitigate conflict and potential performance challengesStay updated on employment laws, regulations, and industry trends related to employee relations and proactively ensure the Companys understanding and complianceAdvise and educate management on legal implications and risks associated with employee relations decisions and actionsManage a team of investigators who address HR related concerns raised through the Ethics Office and other channels, primarily including those of discrimination, harassment and retaliationDetermine appropriate resolution of all issues, including assessing severity in accordance with policies and proceduresPartner with internal stakeholders including HR Business Partners, Legal HR, Compliance, and third-party investigators.Appropriately assess risk, demonstrating consideration for the companys reputation and safeguarding the company, including applying sound ethical judgment, escalating, managing and reporting issues timely and appropriatelyFacilitate Disciplinary Panel meetings in accordance with policies and procedures and as applicable in drafting of final warningsCollaborate with legal counsel and senior leadership as necessary to address complex or high-risk employee relations mattersProvide support and guidance to managers on all involuntary terminations, including risk assessment, process and/or practice recommendations, and participation in separation meetingsProvide guidance in navigating complex employee-related processes (e.g., ADA accommodation, Leave of Absence, Substance Abuse Testing complications, etc.)Partner with leadership and Talent Partners as appropriate to facilitate complex employee-related situations and transactionsProvide crisis management support when necessary, partnering with other Shared Services response teamsCultivate strong relationships with internal company leadership, operations, and project teamsRecommend new approaches and strategies to support continuous improvements in efficiency of department and services providedMeet professional obligations through efficient work habits such as accountability for work product, deadlines, and coordinating responses in an effective and timely mannerPROCESS ASSISTANT AMAZON 2022 - PRESENT.Employee of the week 3 times by increasing the teams productivity and safety scores by providing best practices, coaching, mentoring, and training 300+ employees in the sortation site.Address all employee relations issues in a timely manner.Work closely with Area Managers to ensure daily numbers are met and/or exceeded by performing daily audits to track associates performance.TALENT ACQUISITION & TRAINING SUPERVISOR URBN 2018 - 2022Conducted a Salary Trend Analysis to address the decrease in employee retention. This increased employee retention to 15% by increasing hourly wages for front-line employees.Managed the Learning Management System, including the maintenance of employee training records, required training assignments and qualifications for 243 employees.Screened over 300 resumes and applications monthly and conducted preliminary interviews for all positions.Processed over 80 new hires monthly that included assigning new employee numbers and scheduling pre-employment background checks.MULTI-STORE MANAGER CRICKET WIRELESS 2017 - 2021Managed 2 store locations, improved the stores overall district rank from 14 and 15 to 2nd and 4th rank within 4 months.Exceeded store goal by 35% through mentoring and coaching staff on the sales pitch delivery.Increase employee sales of phones and accessories in both locations by an average of 45% by conducting weekly observations of employee & customers interactions and providing necessary feedback and training.Developed and implemented Employee of the Month Program. This implementation increased employee retention by 35%.TRAINING & HR DIRECTOR CHICK-FIL-A 2015 - 2018Develop team member orientation program to introduce new team members to Chick-fil-A standards and best practices.Increase training attendance by 15% by developing and implementing a new online training program for all store employees.Implemented new online annual review process to ensure all managers process annual reviews in a timely manner.Lead weekly management meetings to ensure all employees adhere to company policies and procedures.Developed business relationships with local businesses to provide support and recruit area citizens.TRAINING MANAGER/ASSISTANT TO CHIEF OF ADMIN MIAMI DADE COUNTY 1999- 2015Create annual employee survey to identify training needs for 936 housing employees.Developed, facilitated, scheduled, and trained all 936 housing employees on the Federal HUD mandated ADA state and local law within 90 days.Increase training attendance by 56% by revamping the department training and training tools.Increase employee knowledge base through the delivery of courses: Ethics, VCA, HRIS, WIA, WAGES and county policy changes.Led 100+ professional development course training for all staff from front-line to executive directors.Directed the relocation and consolidation of 7 single site office buildings into one site, charting the transition of 437 employees and over $330k in office equipment while minimizing the impact to 16k housing residents and service providers.Oversee the training budget for the department.Drafted over 12+ new policies and procedures for a comprehensive agency manual.