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Click here or scroll down to respond to this candidateCandidate's Name , MBAStreet Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBUSINESS ANALYSTWith a robust background in mortgage banking, my focus is as a strategic business analyst with 12 years of experience optimizing operations and enhancing company performance. Skilled at translating stakeholder requirements into actionable insights and solutions. Proven track record of implementing strategic enhancements using Six Sigma methodologies. My expertise in loan processing and client communication has been instrumental in advancing process efficiency and quality assurance across the organization. Collaborating closely with cross-functional teams, I streamline workflows and optimize client experiences. Ability to adapt to new technologies and work in any industry.CORE COMPETENCIESCAREER HIGHLIGHTS /ACHIEVEMENTSProject Management: used Project management tools like Asana, Monday.com, Smart sheets to manage multi projects at one time to make sure all projects are being moved in a timely manner. Tool Implementation: Successfully implemented tools like encompass, ncino (digital pos), automated underwriting system, miniter, birdeye Asana, Surefire (crm), sales boomerang, compensafe, ultipro, Quickbase, Power BI informative research, and Monday.com. Problem Solving: understanding the process workflow of each department and applying the concepts to design an implement the enterprise level LOS systems to increase efficiency by 50% Certifications: Completed certification in underwriting (Certified Master Mortgage Underwriter) from NAMU and Six Sigma Green belt certified.Operational Efficiency: Enhanced operational efficiency by 50% through process optimization in the operations and sales department by implementing process improvements methodologies. Market Focus: Identified focus markets for aerolib healthcare solutions, resulting in a 30% increase in sales revenue. Process Optimization: Developed a streamlined onboarding process for new employees, improving efficiency. Franchise Management: Streamlined operations across four franchise offices of a fortune 500 bank, leading to a 60% revenue increase and improved loan processing times.Leadership: Awarded best team leader for six sigma implementation for Customer empathy. PROFESSIONAL EXPERIENCEautoMHatic Financial 05/2024- 09/2024AVP Operations / Process Improvement Implemented business process mapping using Swim diagrams, resulting in significant operational enhancements:Deployed Miniter servicing tool, increasing insurance tracking by 80%Implemented Encompass loan origination system, boosting efficiency by 80%Integrated nCino digital platform, reducing application entry time by 30 minutes per applicationLaunched proprietary automated underwriting system, cutting decision time from 3 hours to under 1 minute Designed and executed user acceptance testing protocols for LOS implementation and Automated decision engine by collaborating with different stakeholders. Created optimized workflows for processing, underwriting, and closing departments, improving efficiency by 30% and increasing volume by 20% Reduced operational costs by 25% by implementing through UAT process. Established workflow processes for the servicing team to mitigate collection issues Developed performance metrics and reporting systems to measure process efficiency and communicate results to executive leadership and board of directors Created a workflow process for the servicing team to help prevent any collection issues.Technology IntegrationChange ManagementProject ManagementProcess Optimization ImprovementAPI ConfigurationsTraining ExpertiseApplication supportUser testingBusiness requirement documentsEncompass AdministrationSix Sigma methodologiesProblem SolverData AnalysisNovus Home Mortgage (DIVISION of ixonia bank) 08/2020- 05/2023 Branch Support and Production Manager Managed 33 branches and 11 brokers, overseeing end-to-end processes from onboarding to implementation, resulting in successful company expansion. Led cross-functional projects, collaborating with executive teams to prioritize initiatives and ensure timely delivery. Developed and implemented onboarding plans for new groups in partnership with the National Sales Director. Managed licensing processes, including Federal, FHA, and HUD requirements, ensuring regulatory compliance. Created daily analytical reports for the executive team, providing insights on efficiency improvements and cost reduction strategies. Supported Compliance and Accounting teams during audits and regulatory reviews. Utilized Asana for project management, coordinating timelines across departments to ensure on-time completion. Implemented CRM tools (Letsignit, Birdeye, Informative Research) in collaboration with IT, marketing, and operations teams. Developed Power BI reports for the leadership team to analyze monthly projections. Collaborated with CFO on audit contracts, lease, and financial analysis projects to identify cost-effective measures. Ensured proper underwriting of mortgage files in compliance with government regulations. DRAPER AND KRAMER MORTGAGE CORP 05/2017-08/2020Business Process Analyst/Operation Analyst Conducted test cases for loan product mobile applications using SimpleNexus, ensuring smooth functionality. Developed data tables and reports to facilitate quick responses to ad hoc queries. Created and documented reference guides for software, improving process efficiency and quality standards for internal and external clients. Managed account administration for both internal and external clients. Collaborated with business and development leaders to implement process and technology changes, including mobile app enhancements. Participated in design reviews for the company's internal website across various departments. Ensured timely and accurate completion of all operational functions through effective operational support. Prepared processing and pipeline reports to measure processor performance. Reviewed borrower documents for compliance with lending guidelines, indexing data in the Loan Origination System. Served as a liaison between clients and operations staff, facilitating effective communication. GMH MORTGAGE SERVICES LLC 08/2015- 05/2017Operation Analyst Process conventional loan-Purchase and refinance in a timely manner. With and an average closing time from application to approved- 23 days Verify information provided by the borrower against the information provided on the application and submit a complete file to the underwriter. Review and verify borrowers income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Prepare cash flow Statements to calculate self-employed income and preparing all financial reports in excel to determine the risk of the Client.AEROLIB HEALTHCARE SOLUTION 08/2011 05/2015Business Financial Analyst Prepared business & financial Plans for various medical products of the company for raising capital Analyzed the market demand & ascertained the total available market for different products of the company. Preparation of Financial Statements: Balance Sheet, Profit & Loss Account and Cash Flow Statements. RATESHOP.COM 10/2013 12/2014Business Financial Analyst Determine the financial status by comparing and analyzing reports and forecasting with actual results. Reconciled transactions by comparing and correcting data. Enabled management to make critical decisions by assembling and summarizing relevant data. Supplied necessary guidance to sales and operations executives to target new businesses. Led and coordinated sales, finance, forecasting and marketing teams.to collect and analyze data. EDUCATIONMaster of Business Administration in Finance, New Delhi Institute of Management, Delhi, India Bachelor of Business Administration in Finance, University of New Delhi, Delhi, IN |
