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SUMMARYSKILLSEXPERIENCEEDUCATION ANDTRAININGTANYAMALLORYEMAIL AVAILABLEPHONE NUMBER AVAILABLE1839 Lexington Ave, NY 10029Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 15+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented. Sensitive material handling Scheduling and calendar management Employee training and development Issue response and resolution Data entry documentation Back office operationsPRINCIPAL ADMINISTRATIVE ASSOCIATE 1 10/2015 to Current Human Resources Administration - New York, NYEntered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.ELIGIBILITY SPECIALIST II(2) 08/2006 to 09/2015Human Resources Administration - New York, NYInputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.Reviewed criteria for different aid programs to determine eligibility for various applicants.CLERICAL ASSOCIATE II 01/1999 to 08/2006Human Resources Administration - New York, NYAnswered daily phone calls to direct inquiries, answer customer questions and schedule appointments.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Assisted team members with special projects by coordinating records and resources to meet expected requirements.MLK JR HIGH SCHOOL - New York, NYHigh School Diploma06/1993College Of New Rochelle, The - New Rochelle, NYAssociate of Arts05/2003