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Click here or scroll down to respond to this candidateCandidate's Name
Duluth, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE
Balancing People, Processes and Technology
Expertise driving multi-site, cross-functional Lean / OpEx projects and systems. Change
Management professional. Experience in global process re-engineering, product
management and learning development initiatives. Strong problem solving / Gemba and
Root Cause analysis workshop facilitation skills with stakeholders, partners and suppliers.
Expertise in skills assessment, development and training to build high performance, high integrity
cultures. Improving profitability by streamlining workflows and mitigating risk. Operations / IT
liaison on tech innovation. ASQ-certified LSS Black Belt, Bilingual in Spanish.
Broad industry-specific experience includes:
Healthcare / Pharma (Centene, Humana, Express Scripts)
Packaged Consumer Goods ( Nabisco Foods, Pepsi, Snapple, Cott Beverages)
Financial Services (Bank of America, Fisev)
Other (Avionics, NEMT Transportation, Harrah s Casinos)
WORK EXPERIENCE
YGT, LLC Process Improvement Consultant / Owner Duluth, GA 03/2017 to Present
Leveraging 15+ years of professional experience driving cross-functional Lean and
continuous improvement initiatives with measurable KPI / OKR business results. Engaging
Management and SMEs in assessment, training and deployment of Lean tools and Risk
Management to transform Operations, Marketing, Transportation and Supply Chain
performance. Transformation leader Defining Current State and Creating Future State.
Client engagement examples:
Humana, Healthcare Plan Company: Contracted with Humana to develop and pilot an AI-
based risk recognition tool impacting IT, Marketing, Regulatory and Legal Compliance
teams. Defined unique requirements and developed targeted solutions to achieve an 85%
productivity gain in legal review with 60% less re-work and improved cycle time.
Verida, Multi-state Medicaid Transportation Broker: Established standard process to
document CI initiative updates for monthly reviews with state-based call centers.
o Leveraged Customer Experience AI application, Risk Avoidance / Disaster Recovery
o Corporate Rebranding impacting all contracts, marketing material and website
o WEB-enabled multi-state scheduling portals for Medicaid patients to meet unique
needs of Dialysis and Radiation treatments and routine medical appointments.
Avionics: Conducted end-to-end process review and optimization of Warranty / Non-
Warranty repairs of military and commercial electronic components. Improved throughput
units / hour by 40%. Eliminated $20M waste of non-value-added work.
Centene Corp. Director, Process Improvement St. Louis, MO, USA 08/2015 - 03/2017
Supporting Centene s Medicaid, Medicare, and ACA benefit plans in 26 states. Led process
improvement initiatives at 4 Call Centers and 5 Claims Processing sites. Served as Operations
liaison in agile deployment of 1 year project to replace legacy Customer Service and Claims
processing platform with guided workflow saving $6M/yr. in system support and labor productivity.
Canon Corporation LSS Consultant St. Louis, MO, USA 09/2014 - 07/2015
PM for offshoring of Claims Processing/Digital conversion. Leveraged BPMN and APQC
taxonomy to optimize digitization processes, standardize tasks to reduce costs.
Fiserv Solutions Site Lean Leader St. Louis, MO 05/2012 - 08/2014
Leveraging 6 Sigma tools to remove process bottlenecks and reduce Supply Chain
inventory, increasing process capability 40% with cost reduction of $540k/yr.
Caesar's Entertainment Lean Contractor St. Louis, MO 12/2010 - 12/2011
Successfully completed 12-mo contract to increase revenue and raise customer
satisfaction scores to achieve planned acquisition objectives prior to sale of casinos.
Express Scripts Specialty Pharma Project Mgr. St. Louis, MO 08/2008 - 11/2010
Responsible for end-to-end transformation projects at Specialty Pharma sites and investigation of Root
Cause / Corrective Action issues. Resolved unexpected $3M/yr. increase in Bad Debt, achieving 90%
reduction in 2 months. Ensured internal KPIs and external SLA targets were achieved.
What I enjoy most:
High Performance cultures that value curiosity, integrity, and continuous learning
Mentoring to develop Team-based accountability for driving improvements.
Improving customer satisfaction via Measure what Matters OKR / KPI metrics
EDUCATION
Bachelor's Degree Business Management University of Missouri, St. Louis 01/2003
CERTIFICATIONS
ASQ Certified Lean Six Sigma Black Belt - 05/2010 #10248
6 Sigma Black Belt Project: Specialty Pharmacy Prior-Auth Error Reduction
SKILLS
PMO Management, Business Process Modeling and VISIO Flow-Charting
M&A Strategy: Management Assessment, Coaching and Development
Call Center and Payment Productivity Management
Some familiarity with SAP, SQL, Python, Java applications, but not an expert
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