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Candidate's Name
Houston, DE, Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYAdept at enhancing patient experiences and streamlining clinic workflows, I leveraged my expertise in patient care coordination and HIPAA compliance at Southern Delaware Medical Group. Skilled in both phlebotomy and effective communication, I significantly contributed to improving patient flow management, embodying a reliable team player with a keen focus on clinical excellence.SKILLSPatient Flow ManagementProcedure AssistanceIntake controlPhlebotomyHIPAA CompliancePatient SchedulingInventory ManagementMedical office administrationCheck-in coordinationData EntryPayment CollectionInsurance ClaimsPatient Care CoordinationSpecimens collection and processingValid [State] driver's licenseCommunicating with patient familiesMedical Records ManagementElectrocardiographic rhythm recognitionDirect Patient CareSterilization techniquesMaintaining confidentialityClinical applicationsQuick problem solverClinical and administrative supportVital Sign MonitoringPreparing specimens and samplesReliable team playerChronic Disease ManagementUnderstands medical proceduresEXPERIENCEMedical Assistant / Southern Delaware Medical Group - Milford, Delaware 10/2009 - Current Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.Administered injections, medications and treatments as directed by the physician. Provided assistance to medical staff in performing minor surgical procedures. Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed. Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician. Inspected equipment to ensure proper working order prior to use on patients. KROrganized patient charts before each day's clinic sessions began. Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients. Registered new patients into practice management software program accurately entering demographic information.Filed insurance claims forms in accordance with applicable regulations. Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times. Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Measured vital signs and took medical histories to prepare patients for examination. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.Organized charts, documents and supplies to maintain team productivity. Cleaned and maintained medical equipment following procedures and standards. Documented notes during patient visits.Responded to patient callbacks and phone-in prescription refill requests. Educated patients about medications, procedures and physician's instructions. Secured patient information and maintained patient confidence by completing and safeguarding medical records. Contacted pharmacies to submit and refill patients' prescriptions. Participated in team meetings to improve workflows and contribute to improving patient population outcomes. Incorporated outside records into charts and EHR.Answered phones, scheduled appointments, greeted patients and ordered supplies. Administrative Assistant / Growmarkfs - Milford, DE 01/2006 - 01/2007 Provided administrative support to the executive team, including scheduling meetings and managing calendars. Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel. Managed incoming calls while providing information or transferring callers to appropriate personnel. Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.Ensured efficient operation of office equipment such as printers, copiers and fax machines. Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. Processed invoices for payment using accounting software applications. Entered data into spreadsheets using Microsoft Excel or other similar programs. Updated contact lists regularly when changes occur in employee status or contact information. Handled confidential documents in an organized fashion according to established protocol. Managed database systems containing customer contact information. Answered questions from customers regarding products and services offered by the company. Answered phone calls and emails to provide information, resulting in effective business correspondence. Proofread content for typo-free emails and documentation. Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Handled incoming calls and directed callers to appropriate department or employee. EDUCATION AND TRAININGHigh School Diploma 06/2005Caesar Rodney High School - Camden, DE