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Click here or scroll down to respond to this candidateResume of Candidate's Name PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYProject Manager Operations Manager/ Business Owner /Management, Field Service Eng.,Accomplished project and operations manager with more than 18-25 years of experience leading on-time and under-budget projects that consistently deliver measurable contributions to increase revenue and profitability. Specialize in carrying projects through all phases of the project life cycle and identifying key business opportunities that propel companies forward. Elevate organizational productivity and efficiency through skillful development, implementation and management of new processes. Hands-on manager known for driving a culture of excellence throughout the organization and providing effective training, mentoring, leadership, and creative solutions. Known for having an entrepreneur drive, enthusiasm and the ability to manage client relationships through effective negotiations and teamwork.KEYWORDS and AREAS OF EXPERTISE:Project Management -PMO StructuredProject Design & PlanningPortfolio Project ManagementBudget Planning/Cost ControlMulti- Casino Portfolio Up Grade-RolloutMRI CT Installation; ConstructionSales Problem Solving & TroubleshootingImplementing TechnologyManaging Cross-Functional TeamsCardiology Reporting S/W ImplementationTime Management/ MultitaskingNew Product DevelopmentRadiology Reporting S/W ImplementationTake Charge Crisis Management /Hazard Prep.OBGYN Reporting S/W ImplementationEMR/HIPPA TrainedJCAHO GuidelinesCrisis Management/ Policies and ProceduresHL7 and PACS Policy and ProceduresCath Lab InstallationsDMEContinuous Process Improvement/Quality ControlSystem AnalysisTrained in Supply Chain Management (SCM)Vendor ManagementStrategic PlanningPower NegotiationsNew Social Media ImplementationAdvertising & Marketing PlanningNew Product Inventions/ Patented InventorOffice Management/StaffNV and MS Gaming LicensesSLA trainingSystems Implementation PMOB-0usiness EntrepreneurBusiness AnalysisDICOMAsset Management Enterprise/Multiple SiteBusiness / Capital and Service lease evaluationPROFESSIONAL EXPERIENCE AND ACHIEVEMENTSRetired 6/2021 and Bored. OPEN TO A CHALLENGING POSITIONBARCLAYS BANK July 2019 to 6/2021Business Analyst Service Agent-Assist Jet Blue, American Airlines, Hawaiian Air Lines, Frontier Airlines, NFL, UBER, Apple Reward and I-tunes promos. High security clearance with access to all customers personal and financial data and information. Specialty trained primarily for resolving of all types sales, marketing and customer disputes with authority to process all types of customer issues and resolve financial issues and problems.Resume of Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEMedical Imaging Solutions (MIS) Woodstock GA 10/2016- 10/2018Technical Operations /Project Management scheduled and coordinated preventative maintenance and repair of multiple modality assets and management with multiple vendors, site managers/directors of all diagnostic equipment modalities. Main role as a Field Service Engineer of all ultrasound, injectors, nuc. Med, thyroid uptake detectors, PACS enterprise Implementations as well as an active Included repairs of, Nuclear Medicine, Bone Density, Mammography, X-ray, Ultrasound and CT and MRI Injectors. This includes, scheduling, vendors and MIS staff in directing, response to customer, scheduling on site time and visit with customer, expected time of repairs and completion of said repairs and scheduled preventive maintenance. Provided PO#s to vendors, obtaining all vendor FSRs and logging all time, materials into a Sales Logic db. Management system. Currently responsible for Pueblo Radiology and Diagnostics as well as all the Desert Radiologists sites in Las Vegas and Henderson and Pahrump Nevada. Successfully completed 2 major PACS and MWList upgrades, providing managing/coordination and technical/support, in assistance with the PACS admin teams, at Desert Radiologists. This was an enterprise wide PACS implementation upgrade in involving equipment installations for PACS, EMR in OBGYN, ER, Radiology, Cardiology and Vascular depts, all modalities and multiple vendors. Support the NHL Golden Knights and the WNBA Vegas ACES portable X-ray system. Currently my duties are based in a Technical Operations position at our MIS West Henderson.International Game Technology (IGT) GTEC 1/2014- 9/2016IMPLEMENTATION Project Manager for Client Services.Hired as a Project Manager III for IGTs System Implementation/Integration Department PMO office. Responsible for managing Multiple Portfolio Management of Table Manager, Advantage and Hot Fixes at multiple casinos. Duties managing technical, applications and vendor resources to provide direction, delegation and resolving problems and issues, sales order processing, reviewing sales orders and SLA, communication with casino customers IT, CEO, CFO, CIO, MIS departments. Created all customer Initiation, Planning, Implementation and closing all aspects of the project. Tasked with all the responsibility while having minimal authority among other resources other then IGTs. Created project request numbers, resource scheduling, budgets, Change Order Requests, Order of all S/W and H/W as well as VM builds, Service Engineers, Training Personal, on-site PM rollout and go live. Completed closing of project with customer and hand off to Global Support Services. Experience with using, MS Project, SharePoint, One Note, SAP, Concur, Sales Force- all user data input fields and project tracking of S/W versions, CPT, Power Point, Excel, MS Word, PMO Processes and Procedures, 3D Metric, Change Management and several customized IGT db. Familiar with Agile and Waterfall SW Methodologies.HELD- Nevada, Mississippi, Michigan Tribal, California State, NY and Tribal Gaming Licenses.Discount Shoe Factory- Las Vegas Nevada 11/2010- 1/5/2014Operations manager for 2 retail stores (5000 sf. ea.) with approx. $2.5M gross sales. Responsible for of the ALL day-to-day operations as well as marketing, sales and hire/fire employees (current staff totals 20). Negotiate all services, advertising for TV, social media and print. Open/close, cash registers, Payroll, banking, deposits, inventory, security, shrink/loss prevention, P&L responsibilities accountability etc.GENERAL ELECTRIC HEALTHCARE SOFTWARE AND IT, 9900 W Innovation DR, Milwaukee, WI 53226 2006-2010Greg Angst PHONE NUMBER AVAILABLERecently acquired division of GE Healthcare that provides (ViewPoint) software to the international medical industry and generates $8 million annually.Project ManagerManaged/Implemented international equipment installations for PACS, EMR in OBGYN, ER, Radiology, Cardiology and Vascular depts, determining site readiness, liaising with clients on workflow and customer agreement adherence, and leading/directing coordinating multiple internal and external teams for optimum projectexecution. Created project plan and go-live timetable and provided weekly sales and project completion updates. Developedprocedures and processes to increase project output. Oversaw data integration, backup creation and management planning.Key AchievementsSlashed project backlog by 75% and increased on-time installations by 75% by championing the transfer of licensing from Germany to the United States.Initiated an improved communications process throughout the sales force that enabled more accurate and closer quarterly calls and allowed team to better meet quarterly deadlines.Recommended new sales and configuration worksheets along with better sales engagement with broader aspects of the customers IT personnel to standardize contract interpretation.Resume of Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLESIEMENS MEDICAL Acuson, Mountain View, CA 19882006Mike Doyle400 West Morgan Road Ann Arbor, MI PHONE NUMBER AVAILABLELeading international medical ultrasound manufacturer and service provider with $550 million in annual revenue. Now part of Siemens.Project Manager (2000 - 2006)Led multiple, simultaneous domestic and international projects, successfully coordinating vendors, internal and external resources, and client personnel. Liaised with clients to plan project and ensure effective implementation. Scheduled the installation of multiple providers and components to achieve constant work. Reported quarterly revenue and sales backlogs and maintained management dashboard.Key AchievementsDeveloped a new inventory process control that reduced shipping and inventory costs by implementing regional stocking of parts, eliminating 16 individual sites carrying the same parts.Initiated multiple service procedure improvements, including securing veteran service employees to provide training and incorporating regional service notices into the national database that could be accessed remotely by all field personnel.PACS Network Installation EngineerManaged network repairs, hardware and software upgrades, and new installations. Coordinated work across various internal departments, client resources and vendors to successfully complete projects. Provided on-site client training on new equipment.Key AchievementProject managed the successful completion of multiple database conversions, upgrades from mainframe to server technology and DVD library installations.Customer Engineer (1988 - 2000)Provided preventative maintenance throughout the Southeast Region, including Puerto Rico. Ensured correct inventory order and parts return, scheduled service calls and marketed service contracts.Key AchievementsWorked with Sales and Marketing on new products and upgrades at Trade Shows and in my local service areaConsistently generated $500,000 in annual sales of service contract agreements.Selected to represent the region on the Continued Field Process Improvement Team from 1994-1998.Phillips Medical-ADVANCED TECHNOLOGY LABORATORIES, INC., (ATL) Bothell, WA 1983-1988Technical Service Representative IIIProvided installation and repair services in a two state area for medical diagnostic equipment. Trained staff on equipment, managed parts inventory, sold maintenance agreements, and coordinated scheduling. Was the TSR stationed at Yale New Haven Hospital (ATLs ONLY Key Luminary) Worked closely with Marketing, Sales and Engineering to provide key Drs with the latest in ATL Cutting Edge Technology. DR's included were DRs John Hobbins and Josh Copel (High Risk OB), DRs Charlie Klienman and Carl Jaffee (Pediatric Cardiologists) DR Ken Taylor and Peter Burnes, Phd, DR Greg Weldon (Radiologists/Physicists), DR Alan DiCherney (Invitro Fertilization). Also worked closely with Dr. Carl Zetterberg (Brain Surgeon) at St. Rafaels Hospital, assisted with the new needle guide technology he starting using for his Brain Biopsys.Key AchievementsConsistently generated $250,000 - $300,000 annually in service contract sales, winning numerous sales awards for achieving goals.Initiated new service procedures and inventory processes that were successfully adopted companywide and in two instances resulted in manufacturing changes.Resume of Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer Note: Previous professional experience includes1.Vassar Brothers Hospital (Bio Medical Engineering Dept.), Preventative Maintenance and repair of all DME and Hospital Equipment Including Varian Linear Accelerator, Chemistry, Histology and Microbiology Labs.2.Mennen Medical Electronics Field Service Representative (NYC/ Tri State- Cath labs, patient monitoring, Sales of equipment),3.Electronics For Medicine/Honeywell (NYC/Tri State- Cath labs, patient monitoring, Sales of equipment)PROFESSIONAL DEVELOPMENT AND CONTINUING EDUCATION2019 Professionally Trained in Supply Chain Management; Import/Export/Freight forwarding management2019 Professionally Trained in Business Evaluation, capital and service leasing cost comparisonKingston Technical School (BOCES), Kingston NY, Electronics Radio and TV 1971-1973 GraduatedOpen University, Orlando FL, 1995 Business Certified Mortgage Investor (CMI)Microsoft Certified Professional (MCP), Herzing College, (Melbourne Florida) 2001Small Business Development Certificate, Brevard Community College, Cocoa Florida)Psychology of Personal Development, Mount St. Mary College, (Newburgh NY)Orange County Community College- Electronics classes and prep courses 1975-78Coursework: How to Organize Yourself to Win, Lead the Field, Power NegotiatingHold 5 US Patents- and numerous Trademarks and Copyrights.Extensive Entrepreneurial Experience in Business Operations (additional resume available)Private Pilot MultiengineMultiple Electronic Technology Certificates:1. Pro Log Corp- Microprocessor Programming and System Design (Total 40 Hrs.)2. Electronics for Medicine- Applications/Circuit Theory/Tshooting IM/OM/PM/CCQ/VR-12/ECHO IV (Total 160 Hrs.)3. Advanced Technology Labs (ATL) Medical Electronic Ultrasound Technology (Total 120 Hrs.)4. Advanced Technology Labs (ATL) UM4, UM8 and Peripherals (Total 120 Hrs.). |
