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Click here or scroll down to respond to this candidateMAY 2024 PRESENTLead Pawnbroker Knight & Pawn LLC Henrico, VA Leading sales and brokering loans between business andpublic Managing licensure officiated and audited by the stateand accounting department. Adhering to federal and state standards for the brokeringof loans concerning, but not limited to firearms andprecious metals. Maintaining consistently high customer satisfactionmetrics, and propelling the small business to the point ofsustainability with interest in the last 3 monthsskyrocketingo Due to this, interest from pawns alone pay thepawnbrokers current salary.SEPTEMBER 2022 NOVEMBER 2023Office Manager HomeFix Custom Remodeling Henrico,VA Led a branch of a larger sales network and ensuredsmooth operations. Managed office supplies orders, sales and payroll recordsupdates, and financial portal operations Established and maintained relationships withhomeowners, vendors, and technicians as the local pointof contact. Achieved consistently high customer satisfaction metrics,never averaging below 90%.AUGUST 2021 AUGUST 2022Shift Leader Clare V. Chicago, IL Delivered exceptional customer service, ensuring eachclient received a personalized and luxurious shoppingexperience. Designed and implemented strategic marketing initiativesto expand brand presence and drive sales within theChicago luxury market. Orchestrated the training and development of the salesteam, emphasizing the importance of understandingclient needs to enhance sales effectiveness and brandloyalty. Executed sophisticated visual merchandising, creatingdisplays that resonated with the brand's luxury aestheticand attracted high-end clientele.APRIL 2022 AUGUST 2022Temporary Store Manager Margaret OLeary Chicago,IL Developed and maintained strong relationships with aloyal customer base by providing personalized stylerecommendations and omnichannel order fulfillment. Ensured store level compliance with merchandisingstandards and visual presentation guidelines. Performed opening and closing operations, managedcustomer data and POS software with accuracy andefficiency. Communicated the brand's values and stories effectively,forging strong relationships and fostering communityengagement. Inspired and led the sales team to surpass sales goalswhile maintaining the integrity of the luxury retailexperience.AUGUST 2020 SEPTEMBER 2021Social media Radio DePaul Chicago, IL Led the brand strategy and management for RadioDePaul, a student-run radio network. Enhanced the online presence and reputation of RadioDePaul through effective social media marketing andengagement. Increased listener loyalty and trust by delivering high-quality news and entertainment content. Performed to FCC standards without any infractions.Bachelor of Arts, Communications Studies. Minor, JournalismDePaul University 2018-2022OCTOBER 2019 MAY 2021Design Associate West Elm Chicago, ILActiv iti es Daily engagement with clients to enhance customerrelations through effective sales pitches and personalizedstyle consultations. Designed and provided bespoke 3D floor plan designstailored to meet individual client needs. Expanded personal clientele and enhanced the shoppingexperience by leveraging repeat business and clientreferrals. Strategically developed business and engaged clients toachieve and surpass sales targets.JANUARY 2019 SEPTEMBER 2019Hostess Barton G the Restaurant Chicago, IL National Association of Black Journalists Co-Host of Radio DePaul show Two Girls, One Mic,Awarded Best Talk Program by the IntercollegiateBroadcasting System Managed customer relations by warmly seating andgreeting guests, ensuring a welcoming environment. Demonstrated proficiency in reservation software bymaintaining the OpenTable system with up-to-datereservations and guest preferences. Enhanced guest experience by noting special requestsand preferences, contributing to personalized service andrepeat business. Supported business development through effectivecustomer service strategies and meticulous record-keeping.Sk i lls Content strategy and creation Project management and multitasking Data analysis and reporting Client relationship management Budget and inventory management Communication and presentation Sales operations and negotiation |
