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Click here or scroll down to respond to this candidateCandidate's Name
Interview Availability: Open Availability (Provided Street Address hours Notice )Summary:Experienced Customer Service Representative with a strong background in handling inquiries, order management, and resolving customer issues in fast-paced environments.Skilled in using SAP ERP, Oracle, Salesforce, and Microsoft Office Suite to manage customer accounts, process orders, and maintain accurate records.Proven ability in fraud prevention, credit analysis, and supply chain coordination. Expertise in project and program management, with knowledge of Lean Six Sigma principles.Demonstrated success in delivering world-class customer service across various industries, including retail, logistics, and healthcare.Adaptable and detail-oriented, with excellent communication and problem-solving skills.Education:Rowan Cabbarus Community CollegeGEDSkills:SAP ERPFraud prevention and detectionCredit analysisOracleOffice managementDocumentation reviewOrder entrySalesforceWindowsOrder management systemSupply chainDatabasesCustomer serviceMicrosoft ( Word, outlook, Excel, PowerPoint )PeopleSoftData managementAccount managementProgram managementLean Six SigmaProject managementExperience:Insight Global, Aug 2023 - Jun 2024Customer Service RepresentativeHandling customer inquiries via phone, email, and chat, providing prompt and accurate responses to questions about products, orders, and services.Monitoring inventory levels to prevent stockouts and coordinating with procurement to reorder stock as necessary.Assisting in the development and implementation of customer service policies and procedures to enhance the overall customer experience.Addressing and resolving customer complaints or issues, escalating to supervisors or other departments when necessary to ensure resolution.PepsiCo - Winston-Salem, NC Dec 2021 - Feb 2023Customer service RepresentativeAdvises customer of account balance and any delinquencies.Collect payments. Operate multiple systems such as Oracle and Sap.Review terms and purchases with customer. Act on behalf of customer to create disputes if necessary. Troubleshoot with customers who may be having difficulties on website or locked out of account online.Email customer copy of invoices using Excel spreadsheet.Processing customer orders received through various channels, ensuring accurate entry into the system.Verifying order details for accuracy and completeness before processing.Coordinating with warehouse and logistics teams to ensure timely and accurate shipment of orders.Monitoring inventory levels to prevent stockouts and coordinating with procurement to reorder stock as necessary.Managing order modifications, cancellations, returns, and exchanges efficiently.Maintaining detailed and accurate records of orders, shipments, and inventory levels.Addressing and resolving any issues or delays related to orders and shipments.Alight / Randstad - Winston-Salem, NC Mar 2021 - Nov 2021Customer Service RepresentativeCommunicate effectively with warehouse and store employees to ensure customer orders are processed as requested.Assist with special orders, projects, and general warehouse, shipping, and packing operations as neededAssist in identifying potential obstacles in the order management process and work with other functions to take corrective actions.Update internal stakeholders on order status and any issues.Amerigas/UGI - Charlotte, NC Feb 2020 - Mar 2021Customer Service RepresentativeAssisted customers with making payments.Acted as a liaison between delivery team to provide timely service for customers propane needs.Offered products to customers based on there need of services and demand for propane based on actual usage measured by data.Utilized multiple systems to update and address any issue by customer.Desalted calls by being an active listener and doing whatever necessary to provide customer with timely results and actions based on there concern.RANDSTAD - Winston-Salem, NC Nov 2019 - Feb 2020Customer Service RepresentativeProvided world class customer service for various companies in a high volume and fast paced call center.Experience working off 2 computer screens and answering a multi-line phone system.Followed up with customers via phone, email and fax to retrieve necessary information.SOUTHERN VOICES - Winston-Salem, NC Mar 2018 - Jun 2019Customer Service RepresentativeAnswered inbound calls for medical offices, hospitals and insurance companies outside normal business hours.Assisted callers by relaying verbal messages, directing them to appropriate department and/or person requested by the caller.Made appointments and verified patient eligibility using EPIC Healthcare System. |
