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Click here or scroll down to respond to this candidateCandidate's Name
Salesforce Developer/AdminEMAIL AVAILABLE PHONE NUMBER AVAILABLE Frisco, TX, USA Professional Summary As a seasoned Salesforce Developer/Admin with over 3.5+ years of experience deploying and managing customized Salesforce solutions using Apex, Visualforce, and the Lightning Component Framework, enhancing efficiencies across sales, customer service, and marketing units. Led complex data migrations and synchronization efforts, ensuring compliance with industry standards and maintaining stringent data integrity. Created detailed user documentation and conducted training sessions, reducing IT dependency by 30% and boosting system adoption rates. Managed Salesforce security models, performed regular audits, enforced data governance policies, and achieved a 20% improvement in system response times. Proactively engaged in cross-functional teams, delivering Salesforce projects on time and aligning with strategic business objectives, significantly contributing to organizational success. SkillsSalesforce CRMWorkflows and validation rules, Approval Processes, Sales, Service, Profiles, Roles, Permission sets, Relationships, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types, Process builders, Reporting, Platform Events, Sales, and Service Cloud, Data loader, Workbench, Lightning Flows Force.com Tools LWC, CPQ, VS Code, Developer Console, Force.com, Data Loader, Asynchronous Process, Batch, Schedule, Queueable Apexs, Lightning and Lightning web components, Aura, Visualforce, Apex, Triggers Web Design Tools Eclipse, Spring STS, IntelliJ, JBoss Developer Studio, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, GitHub, MS Office, Visio 5.0, Adobe Acrobat Pro Salesforce Tools: Force.com Eclipse IDE Plugin, Change Sets, Import Wizard, Force.com Data Loader, Workbench, Dataloader.io, Force.com Excel Connector, Connect for Outlook, Exchange Sync, Informatica Cloud Data Wizard, Adobe E sign, S-Docs, Conga, CRM fusionLanguages: SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java, JavaScript, jQuery, Salesforce CLI, Salesforce DXWeb Technologies: HTML, XML, CSS, JavaScript, SOAP, REST, AppExchange, AWS, Jenkins, APIs (REST/SOAP). Database: SQL Database, Oracle, Data Migration, DocuSign Deploymenttools/Security tools:Change Sets, Jira, ANT Tool, Jenkins, Postman, Git, GitHub, VS Code, Check Mark tool, COPADO, CI/CD tools, MuleSoft, unit & integration testingProfessional ExperiencePTC, USASalesforce Developer/Admin Jan 2023 - Present Engineered and deployed customized Salesforce solutions across sales, customer service, and marketing departments, enhancing process efficiencies and improving user experience. Utilized technologies such as Apex, Visualforce, and the Lightning Component Framework to meet diverse business unit requirements. Led the integration of Salesforce with multiple external systems, including ERP and CRM platforms, using REST and SOAP APIs. This initiative significantly enhanced data consistency and operational reliability across the organization. Developed and maintained stringent data integrity protocols within Salesforce environments. Oversaw complex data migrations, deduplications, and synchronization efforts, ensuring high data quality and compliance with industry standards. Authored comprehensive user documentation and conducted extensive training sessions for Salesforce end-users, which led to a 30% reduction in dependency on IT support and increased system adoption rates. Customized Salesforce to create tailored functionalities that specifically addressed unique business needs, resulting in over 95% user satisfaction. Employed Apex, Visualforce, and the Lightning Component Framework extensively in these customizations. Actively contributed to cross-functional teams to ensure the timely and budget-conscious delivery of Salesforce projects, aligning technical solutions with strategic business goals and facilitating smooth project execution. Managed Salesforce security models, conducted regular security audits, and enforced robust data governance policies to protect sensitive information and ensure compliance with legal regulations. Monitored and optimized Salesforce system performance, adjusting workflows, layouts, and configurations that led to a 20% improvement in system response times and enhanced user efficiency. Kept abreast of the latest Salesforce features and updates, advocating for the adoption of technological enhancements that supported business growth and operational excellence. Spearheaded the development of custom reporting tools and dashboards within Salesforce, providing key stakeholders with real-time insights into business metrics and operational performance, leveraging tools like Salesforce Reports and Dashboards.Sigma Info Solution, IndiaSalesforce Developer/Admin May 2019 - Jul 2021 Successfully customized Salesforce applications to align with business requirements and enhanced platform usability and functionality. Configured user profiles, roles, and permissions, ensuring robust data security and access management in compliance with organizational policies. Developed custom Salesforce applications using Apex and Visualforce, contributing to a 30% increase in workflow efficiency. Implemented seamless integrations with third-party applications via Salesforce APIs, enhancing system capabilities and user experience. Oversaw data management tasks including import, export, and maintenance, ensuring high data accuracy and integrity. Conducted regular database clean-ups and deduplication, reducing data redundancy and improving system performance. Performed regular security audits and updated security protocols, significantly reducing vulnerability to data breaches. Optimized Salesforce system performance by refining workflows and page layouts, enhancing user satisfaction and system response times. Provided ongoing support to Salesforce users, resolving issues efficiently and improving overall user experience. Developed comprehensive user manuals and conducted training sessions, increasing user engagement and proficiency with new system features. Collaborated closely with project teams to ensure Salesforce solutions were effectively aligned with strategic business objectives. Participated in cross-departmental meetings, contributing insights and feedback that shaped project direction and implementation strategies.EducationMasters in Industrial TechonolgyUniversity of Central Missouri, Warrensburg, Missouri, USA Dec 2022 |
