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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Annecy Drive PHONE NUMBER AVAILABLEMatthews, NC Street Address EMAIL AVAILABLEObjective: To enhance a quality team organization utilizing my extensive years of practical experience in successful customer service, relations and retention.Education: Nazareth College of Rochester, Rochester, New York 14618 Degree: Bachelor of Arts - 1991 Major: English Minors/Concentrations: Writing and Pre-Law Honors & Awards: Deans List 1991; Nomination: Charles-Mills Writing Award Experience:CSL Baggallini Retail Store: 2023Assistant Manager Supported store manager with inventory control measures and loss prevention. Ensured displays were set up and Baggallini merchandising standards were maintained. Reviewed merchandise orders and inventory levels for accuracy and consistency. Ensured inventory tracking forms were properly keyed into the system, checked to ensure that receiving screens were current, customer damage review/disposition, managed recalls and price changes. Demonstrated selling skills through explaining benefits, features, prices, quality, value, and other information; built the business by providing the ultimate consumer experience. Created and nurtured authentic relationships with customers Promoted features and benefits of the Baggallini brand. Drove brand loyalty through nurturing authentic relationships, creating unexpected gestures, and consistently providing the ultimate consumer experience.Michelles Loving Pet Sitting Service: 2016 Present Owner/Operator: Caretaker for clienteles pets. Perform care consultations. Scheduling and Invoicing. Maintains quality control. Administering pet home medications.The Mecklenburg Times: 2017 2018Administrative Assistant: Researching and documenting public real estate records. Data entry of public records into the appropriate programs to be advertised in the Mecklenburg Times Real Estate Section of the paper. Other administrative duties as assigned or needed to provide support and backup to various employees. Little Friends Pet Sitting: 2015 2016Associate: Caretaker for clienteles pets. Perform care consultations. Generates invoices. Maintains quality control.Charlotte-Mecklenburg Schools: 2013 - PresentRegistered Volunteer & PTA member: In-classroom support for multiple teachers. Field-trip Chaperone. Activity AssistantHabitat For Humanity Re-Store: 2008 2009Volunteer: Accepted donations from drop-off donors. Greeted and interacted with donors in a friendly and helpful manner. Loaded and unloaded donations or purchases from our truck or donors' vehicles. Cleaned and sorted incoming donations, and help maintain the receiving area. Researched the retail value of incoming donations and assigned an appropriate price. Operated the cash register, answered phone calls and responded to customer questions. Global Compliance: 2007 2008Call Center Representative: Determined requirements by working with customers. Answered inquiries by clarifying information; research, locating, and providing information. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfilled requests by clarifying information and completing transactions. Sold additional services by recognizing up-sell opportunities & explaining new features. Maintained call center database. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Heavy focus on: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Key Bank Home Improvement Division: 2004 - 2006Credit Analyst II/Mortgage Underwriter: Reviewed loan applications. Approved or declined credit applications. Supported company quality initiatives. Obtained additional documentation where required, including but not limited to credit bureau reports, employment, income verification, residence verification. Heavy phone customer service including maintaining good rapport with Sales Execs and Dealers by providing support and answers to all related questions.BB&T Insurance Services/First American Title: 1998 - 2004 Senior Title Insurance Underwriter II: Residential and commercial real estate underwriting. Answer incoming customer service calls and walk-in client requests regarding title insurance, escrow accounts, 1031 exchanges. Insurance premium quotes. Processed Title Insurance Policy requests, premium checks, endorsements & revisions. Claims department support. Other duties as required for team success.First Data Resources: 1997 - 1998Customer Service Consultant: Call Center. Performed exemplary customer service to clients credit card holders. Handled credit related inquiries. Sold and retained customers on card products. Managed a high level of multi-tasking and call volume of inquiries. Seven time recipient of Top Customer Service Consultant Award. Member of Quality Assurance Task Force.Chicago Title Insurance Company: 1996 - 1997Real Estate Title Insurance Underwriter: Commercial and residential underwriting. Phone and person-to-person customer service. Personalized service to individual clients. Problem resolution. Reading complex land surveys. Insurance premium quotes. Clerical responsibilities.Piedmont Instruments and Controls, Inc.: 1995 - 1996 Sales Administrator/Literature Coordinator: Admin duties including Invoicing, expediting orders, parts quoting and order entry. Shipping and receiving. Coordination of all product literature for salespeople and engineers. General clerical support for sales staff, customer relations. Carolina Tan: 1994 - 1996Evenings Assistant Manager/Customer Service Associate: Obtained NC State Suntanning Association for Education Certificate. Appointment scheduling. Data Entry. Client check in/out. Disinfecting tanning beds. Consistently exceeded in-store merchandise sales quotas. Assisted with generation of marketing campaigns. Investors Title Insurance Company: 1991 - 1995Title Insurance Underwriter: Underwrote real estate title insurance policies. Quoted insurance premiums. Customer service whether by phone or in-office. Title research. Computer site-administrator. NC State Title Ins. License.Easthill Family Medical Practice: 1988 1991Admin Support: Fund raising Database entry and other assigned clerical duties. Information recovery. Clientele communications.Pizza Hut: 1988 - 1991Hostess/Waitress: Customer relations/service Food serviceRobert J. Miller & Associates:Technical Writing Intern: Grant-writing. Fund development. Consulting. Proofreading and editing.References: Available upon request. |
