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Name Available: Register for Free
Title Customer Service / Data Entry
Target Location US-GA-Alpharetta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Morningside Park DriveAlpharetta, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To join a rewarding group of Individuals in a logistical team environment.February 14, 2005  June 28, 2024DHL EcommerceMaterial Planning RepresentativeResponsible for performing all aspects of customer supply planning and transportation to include supporting ad hoc and recurring scheduled runs. Maintained Oracle Transportation System and ensured customer satisfaction. Followed up and requested Proof of Delivery from Vendors and resolved issues with vendors and clients.Essential Duties and Responsibilities:Monitoring, kept and updated data within the transportation management system ensuring data integrity for supply transportation following the fuel service ratio. Evaluated and ensured the most cost-efficient merge of transportation is utilized.Actively took part in implementation of new account starts by setting up supplies and sending bags and boxes for clients shipping needs. Sending daily supply requests for DHL yellow bags which were shipped out from terminals to clients locations. Printed and processed bill of lading and shipped them out to clients for their shipping needs.Arranged vendor transportation picking up bags, boxes and delivering them direct to clients. Participated and set up vendor transportation delivering gaylords and pallets to clients. Maintained and edited supply tracking and relayed tracking information to sales and clients. Maintained and updated costs for supply runs in master data templates. Worked collectively with cross-functional teams (Sales, Commercial, Implementation and Terminal Operations) to ensure superior levels of quality, service, and customer satisfaction.Awards Received: DHL Global Mail Americas  Employer of Q2 2007, DHL Global Mail Annual Award 2007, for Delivering Excellence in Customer Service.December 2004  February 2005Fidelity (Manpower)Chantilly, VAProof Operator / EncoderResponsible for sorting, verifying, processing, and encoding bank and general payments in a timely and accurate manner. Encoded checks and other bank deposits. Researched and corrected errors on customers checks and paperwork. Researched loan payment posting errors and encoding errors.September 2002  November 2004United BankChantilly, VAData Entry / Lockbox Operator / Research ClerkBalanced and performed troubleshooting on credit and debit transactions on the Fiserve General Ledger Systems. Responsible for processing payments to business customers utilizing lockbox services. Opened, sorted, copied, and balanced daily mail payments by a prearranged time set with lockbox customers. Proofed and endorsed each check before encoding at the proofing machines. Confirmed and sent customer information electronically on the Citation System. Researched and traced problems relating to Federal Reserve Differences to ensure minimal losses to all. Re-qualified deposit slips and checks for statement sorting by encoding all information. Prepared customer corrections on the APCS system.January 2000  May 2002Oberthur Card SystemsChantilly, VAVault ClerkProduced and documented card stock for various jobs. Researched and verified correct card stock inventory for VISA/MC and ATM jobs. Coordinated, received, and transferred card stock to various locations in the vault and warehouse. Generated and delivered route sheets along with cards to each department.June 1997  March 2000GiantSpringfield, VAService Deli ClerkPrepared a variety of party platters, pizza, subs, meats and cheeses. Assisted Deli staff with cutting, weighting, packaging and pricing items. Followed proper sanitation procedures for cooking meat and seafood. Responsible for maintaining proper sanitation on all Deli equipment. Maintained display cases with a variety of food items.June 1995  August 1996Virginia Medical AssociatesMedical Records ClerkFiled and copied Medical Records at the request of patients physicians. Transferred files from different medical departments. Maintained status reports. Delivered patients medical records to doctors and nurses at their requests. Compiled prescription refill notices to be signed by doctors and nurses. Delivered charts for appointments and retrieved and re-filled charts in a timely manner.September 1992  June 1994Media ServicesClerical AssistantPrepared childrens books with library labels and covers. Processed and listed books on the Fairfax Public Library School Systems.EducationAugust 1994  June 1997Rochester Institute of Technology at NTIDMajor: Electronic Printing and Publishing TechnologyDegree: Associates of Occupational StudiesComputer Experience:Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP. Fiserve General Ledger, Oracle Transportation Management, Transportation Management Systems, Salesforce.Software Experience: Microsoft Office Suite, Microsoft Teams, Word Perfect, Microsoft Excel, PowerPoint, Acrobat PDF, Netscape Navigator, Internet Explorer.

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