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Click here or scroll down to respond to this candidateMartabelle RemyCoral Springs, FL Street Address
EMAIL AVAILABLEExperienced candidate with proven ability to successfully manage multiple Contact projects simultaneously.Enthusiastic and well-organized professional with a strong background as an HR Assistant, excelling in schedule management and delivering exceptional customer service. A detail-oriented, reliable, loyal, driven, trustworthy, and competent individual who is easy to work with. Punctual and consistently meets deadlines while maintaining high attentiveness and adaptability.Demonstrated organizational skills and dedication as an Administrative Assistant, consistently providing exceptional customer service in fast- paced environments. Possesses keen attention to detail and strong decision-making skills to manage multiple concurrent tasks effectively. Self-motivated with a strong work ethic, capable of performing effectively in independent and team environments.Work ExperienceBenefits SpecialistNationsBenefits-Plantation, FLAugust 2024 to PresentNegotiated with vendors to obtain competitive rates for employee benefit programs. Coordinated with insurance carriers to resolve coverage issues.Analyzed employee benefits programs and recommended improvements. Assessed eligibility of employees for various benefit programs. Provided support during audits by ensuring that proper documentation is readily available for review. Supported negotiations with multifactor cost and data analyses, giving leaders detailed information to make accurate decisions and obtain favorable terms. Handled collective bargaining agreements and labor disputes through arbitration and mediation.Administrative / HR AssistantAndrews And Company-Coral Springs, FLDecember 2023 to May 2024Administrative support to local management such as coordinating in-house meetings, and serving as a point of contact for internal and external communication, including answering phones and handling inquiries Assist local management with the facility to ensure compliance with local rules and regulations, a manuals Payroll processing and ensure compliance with relevant regulations Filing Other duties as assigned, Clerical Support.ManagerNarotique Medspa, Pembroke Pines Critical Thinking May 2021 to December 2023Strong Problem Solver Developed a system that tracked all in-store customers and exposed Scheduling new opportunities for customer retention Ensured all customers were greeted with a warm, friendly smile Handled in-line customers in a polite, courteous, and efficient manner Greeted store associates with a friendly smile and helped them with any questions they had Successfully assigned all in-store customers to specific associates Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise Developed a system to track customer preferences and recommended products Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate Served all in-line customers within a certain time period Served all in-line customers in a timely manner Improved customer satisfaction and loyalty by creating a survey for in-store customers Streamlined payroll processing by implementing efficient data management and accurate calculations Managed payroll administration for accurate employee compensation and compliance with labor laws Processed timecards and payroll data for team of employees Verified and submitted timekeeping information for accurate and efficient payroll processing Assisted in payroll processing using ADP system. Oversaw payroll by reviewing timesheets Reduced expenses with effective cost control measures in purchasing and payroll management. Customer Service RepresentativeArise/Turbo Tax-RemoteJanuary 2016 to September 2022Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Created a new customer database by entering customer information into a database Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts Resolved customer complaints with empathy, resulting in increased loyalty and repeat business Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike Responded to customer requests for products, services, and company information.Tax ReceptionistBetter Income Tax-Fort Lauderdale, FLJanuary 2021 to May 2022Responsible for answering the phone and emails, and taking and passing on messages to the appropriate persons A receptionist in a tax office is also responsible for responding to questions from the general public and for scheduling appointments for the accountants and others who work there In addition, many shipments receive packages, opened and distributing mail Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Confirmed appointments, communicate with clients, and updated client records Kept reception area clean and neat to give visitors positive first impression Resolved customer problems and complaints. Finance ManagerJM Lexus-MargateFebruary 2019 to May 2020Coordinates the financing for customers buying new or used vehicles The intermediary between the customer and the banks and make sure to maintain positive relationships with both Preparing paperwork and contracts and making sure that deals are effectively closed. Documentation and Recordkeeping Microsoft Office Suite Office Management.Professional Communication Database entry Scheduling and calendar management Dedicated Team Player Excel spreadsheets Recruiting Staff Management Training development Project Management Event Management.Medical Records Clerk /receptionist SchedulerInternal Medicine Associates, LLC-Pembroke Pines, FL August 2015 to September 2017Responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients, and processing payments after treatment Greeting patients professionally both in person and on the phone Quickly answering or properly referring questions and issues Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals Comforting patients by anticipating anxieties and effectively answering questions Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.Receptionist /finance AssistantThe Salvation Army-Fort Lauderdale, FLJanuary 2005 to October 2015Assisted the Director with community center planning Implemented youth educational and recreational activities Planned and executed age-appropriate activitiesAdvised teen leadership mentor groups Monitored & performed security checks for the building Handled corresponding mail, email & phone Sort mail for further distribution Sorted outgoing mail Placed service calls for fax machine and postage machine Sent Faxes a requested, maintained logs, and advised recipients of Faxes received Created documents, reports, PowerPoint, flyers, and newsletters Provided clerical support to company employees by copying, faxing, and filing documents. Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.Office ManagerSHAIAN HOME-N-CARE AGENY INC-Sunrise, FLJanuary 2004 to March 2005Responsible for an atmosphere where employees feel comfortable and motivated Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate by 80% Developed and implemented a new cooperative workplace strategy, resulting in 90% higher employee productivity and morale Reduced operational costs by negotiating better rates with payroll software providers Oversaw payroll processing to ensure timely and accurate payments to employees Managed payroll activities accurately, ensuring timely compensation and compliance with labor laws Managed payroll processing for all employees, ensuring timely and accurate payment distribution Resolved complex payroll issues, restoring trust and confidence among employees Trained 22 new employees in-office procedures, job descriptions, and job expectations. Managed office space, equipment, and 22 employees, including providing meeting space, central filing, and equipment and computer technology.EducationB.A.S. in Candidate's Name
Everest University - Pompano Beach, FLNovember 2013 to November 2013Skills Exit Interviews Documentation review Work Experience HR Policies Implementation Microsoft Word File Organization Computer Proficiency Talent management Recruitment and selection Customer Service Microsoft Outlook Guest services English Payroll Processing Data Entry Communication skills Microsoft word Leadership Background Checks Office Administration Time Management Workload prioritization Microsoft excel Time management Customer service Bilingual Haitian; Haitian Creole Computer Skills Microsoft Excel Computer literacy Administrative Support Schedule Management Account Reconciliation Event Planning Recruiting Budgeting Calendar Management Office Management Events Management Sales Management Personal Assistant Experience Employee Orientation Accounting Talent Acquisition Microsoft Powerpoint Project ManagementCertifications and LicensesDriver's License |
