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Tiley Frost Kenosha Wi 53142 EMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Customer Service RepresentativeSummary I enjoy motivating others utilizing my skills in Sales Creativity Leadership and Management. I am Dedicated and Self-Motivated with the Ability to Meet Multiple Deadlines in a timely manner. I listen and write and communicate with excellence. I am skilled in leading and managing multiple teams. I am a Dale Carnegie Course Award Winner as well as a Million Dollar Club Award Winner. Work Experience Stericycle Corporation Bannockburn Illinois Fall 2020 to Present Retention Sales and Business To Business Fostering Client Relationships through Empathy and Professionalism. Retaining accounts through Active Listening and Right Sizing with Repricing and Resolving Service Quality Issues. Spreadsheet Data Analysis. Phone and E mail Communication Leader In Queue.Organization and Time Management.Average Annual Increase in Commissions 10 percent year over year. Hobby Lobby Niles Illinois 2019-2020Assistant Store Manager and Department Head Initiated Orders of Product and Stock.Improved Front End Display and Merchandising.Proficient and Responsive and Inclusive Leader In Customer Service Techniques and Outcomes.The Vitamin Shoppe Deerfield Illinois 2015-2018Manager and Keyholder Exceeded Sales Quotas averaging 5 percent Increase Monthly. Trained Associates in Up Selling and Add On techniques. Transformed Customer Service Standards through communication with clients.Traders Joes Glenview Illinois 2008-2015Crew Member Contributed Ideas for Ad On Sales. Designed and Illustrated Flyers. Section Manager leading Creative Signage and Merchandising. Enhanced the Customers Wow Experience.Cashiering and Stocking and Selling.Willow Creek CC Barrington and Glenview Illinois 2002-2009 Director of Visual Arts Ministry and Producer and Stage Director Increased Volunteer Membership from 250 to over 585 during that time. Led Direct Reports in the Technical Lighting and Audio Video and Set Design Stage Staff Fostering a Collective and Collaborative environment. Planned and Oversaw and Managed the Budget for the Arts Division. PAGE TWO OF RESUME FOR TILEY FROSTTiley Designs Evanston IllinoisOwner and Designer and ArtistManufactured and sold framed reproductions of my art to Retailers and Fine Boutiques across the United States and Internationally. Licensing my products to manufacturers. Trained my team in the manufacturing and selling of my product. Created new products that increased earnings each year by 23 to 25 percent. Wolverine Trendtrade Northbrook IllinoisHuman Resources Project Manager and Information Systems Manager This company Imported and Exported radiators and parts in the Automotive Aftermarket.Ben Bridge Jewelers Seattle Washington and Santa Ana California Sales Store ManagerAchieved High Recognition for Sales Leadership. Member of the Million Dollar Club. Sales Manager in Santa Ana California.Education Whitworth University Spokane Washinton B.A, Theater Arts and Communication with Education Minor. Graduated Cum Laude and Member of Phi Alpha Scholastic Society. Awards: Dale Carnegie Course Award Winner and Member of the Million Dollar Club. Interests Currently Writing a book called The Joy of Tea and Understanding Relationships. Teaching children and adults how to create Fine Art. Additionally, interested in Partnering with non-profits reaching third world countries with water wells, food, and education.