| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Colt Creek PlaceWesley Chapel, FL, Florida Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEQUALIFICATIONSExcellent Customer Service Organizational LeadershipComplaint Handling, Problem Solving & Resolution Team building & TrainingFollow up and Organization SkillsPROFESSIONAL EXPERIENCEMoes Southwest Grill 09/2022 to Present Tampa, Florida Team Leader (December 2023- Present)As Team Leader I contribute to the success of the business and I have the responsibility, through the direction and control of restaurant operations, to grow sales, ensure a positive guest experience and maximize restaurant profitability. I am a key part of the restaurant Leadership team focused on maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. I monitor speed of service to ensure a positive guest experience. I assists in the ongoing training of team members, including new hires as well as existing staff and I supervise daily shifts to ensure company standards, productivity and quality are maintained. Ensure a High-Quality Operation. Maintain Controls. Manage Team Members. Opens and closes the restaurant in the absence of upper management. Advocate a Team Environment. Manage Personal Development. Ensure a High-Quality Operation. Provides Team Members, Managers, and Guests with a positive experience and atmosphere. Ensures prompt, friendly service. Ensures the production of high-quality food on a consistent basis. Crew Member (September 2022- December 2023)As a crew member I provided outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant. Model, promote and display integrity for Savin Brands and Moes culture, Mission, Vision, and Values Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous Welcome to Moes; asking if they have visited Moes before and make all guests feel welcome. Maintains and delivers high quality product within Moes speed of service standards. Upsell and make recommendation to guests on a regular basis. Follow all specifications, and procedures within Moes recipes and training materials. Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat, and orderly fashion. Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly. Handle guest complaints in a timely manner, inquiring about the quality of a guests dining experience, thanking guests, and inviting them to return. Cross train and assist with all aspects of the restaurant. Marcoss Pizza January 2022 to September 2022 Tampa, Florida Inside Team Member/Pizza MakerAs an inside Team Member/Pizza Maker I had the responsibility of taking accurate orders, answering customers questions, consider special customers requests upon preparing and creating great pizzas to meet all our customers needs. I was also responsible for supporting and sustaining our culture and driving business results. Maintain cleanliness of the store. Recognize and react to inferior products. Work with Drivers and Manager to ensure efficient routing of deliveries. Excel in performing all crew member tasks including: makeline, cut table, monitoring the ovens, packaging of products, quality check and order accuracy, and guest relations. EDUACATIONCurrent - Student Pasco Hernando State Collage Wesley Chapel, Florida 2024 - High School Diploma, Wharton High School, Tampa, Florida REFERENCESLaura Martinez, Media Manager at Melting Pot Restaurants (727) 504 0976 Cynthia Rivera, Senior Manager at Progressive Casualty Insurance (440) 620-6582 Christina Kennedy, Owner of Kennedy Construction Group (941) 807-2091 |
