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Name Available: Register for Free
Title Customer Service Access Control
Target Location US-DC-Washington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Georgia AvenueUnit Street Address
Wheaton, MD Street Address
Cell: PHONE NUMBER AVAILABLEHome: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEOBJECTIVE: To obtain a position with a progressive firm offering opportunities for professional growth.WORK HISTORYAug 2023  RAND Corporation, Arlington, VAPresent Receptionist (Security)Demonstrate a thorough understanding of the RAND Security ManualGreet vendors, visitors, and staffReply to general questions related to access control, visit process, badges, clearances.Processes incoming visitors and visit requests; enters clearance information into the visitor database and/or research information in the Defense Information System for Security (DISS) or current government system of record and SIMS clearance database; verifies foreign visitor authorization from Security.Issue temporary badges in the access control system (Lenel) in accordance with the clearance level.Issue and maintain 100% accountability of the RAND badges on a daily basisIssues badges for cleared visitors.Ensure that cleared badges are locked in the security container when the desk is not occupied.Verify clearances in DISS or the current government clearance database of record.Apply exceptional observation skills and detect unusual or suspicious activity.Enforce access control policies and procedures.Perform a variety of security duties.Responsible for the lobby reception area to continuously present a professional imageOther duties as assigned.Sep 2020  Out on Leave for which the Issue is now ResolvedApr 2023Jan 2018 - Triple Canopy/Constellis, LLC (DHS/GSA), Ronald Reagan BuildingSep 2020 Washington, DCProtective Security Officer (PSO)Possessed a Security ClearanceInteracted with different levels of dignitaries who entered the buildingProvided Customer Service for the building, its employees, and the general public who entered the buildingProvided protection and preservation of the building and its landmarksResponsible for the safety of pedestrians, customers, vendors, and employees who entered and exited the buildingWas aware of all suspicious activities at all checkpoints, both inside and outside the buildingProvided the physical and visual checking of both government and non-government identification, as well as bags, objects, etc. that entered the buildingResponded to unusual or emergency situations at clients site using the appropriate escalation of force level up to and including armed response by following established protocolMaintained proficiency in the use of all assigned protective equipment, restraint devices and weaponsPrepared logs and reports as requiredApr 2004 - Wackenhut Services Incorporated (WSI), The United States HolocaustFeb 2009 Memorial Museum, Washington, DCSpecial Police Officer (SPO)Interacted with different levels of dignitaries who entered the museumProvided Customer Service for the building, its employees, and the general public who entered the museumProvided protection and preservation of the building and its landmarksResponsible for the safety of pedestrians, customers, vendors, and employees who entered and exited the buildingWas aware of all suspicious activities at all checkpoints, both inside and outside the buildingProvided physical and visual checking of both government and non-government identification, as well as bags, objects, etc. that entered the buildingResponded to unusual or emergency situations at clients site using the appropriate escalation of force level up to and including armed response by following established protocolMaintained proficiency in the use of all assigned protective equipment, restraint devices and weaponsPrepared logs and reports as requiredJan 2002 - Coastal International Security (CIS) (DHS/GSA), Ronald Reagan BuildingDec 2017 Washington, DCProtective Security Officer (PSO)Possessed a Security ClearanceInteracted with different levels of dignitaries who entered the buildingProvided Customer Service for the building, its employees, and the general public who entered the buildingProvided protection and preservation of the building and its landmarksResponsible for the safety of pedestrians, customers, vendors, and employees who entered and exited the buildingWas aware of all suspicious activities at all checkpoints, both inside and outside the buildingProvided the physical and visual checking of both government and non-government identification, as well as bags, objects, etc. that entered the buildingResponded to unusual or emergency situations at clients site using the appropriate escalation of force level up to and including armed response by following established protocolMaintained proficiency in the use of all assigned protective equipment, restraint devices and weaponsPrepared logs and reports as requiredMay 2000 - IPC International Corporation, Pentagon City, Arlington, VAJan 2002 Security OfficerInteracted with different levels of dignitaries who entered the mallProvided Customer Service for the building, its employees, and the general public who entered the mallProvided protection and preservation of the mall and its landmarksResponsible for the safety of pedestrians, customers, vendors, etc. who entered and exited the mallProvided security and logging in of all checkpoints such as levels, back hallways and the garageMay 1998 - The Bombay Company, Pentagon City, Arlington, VAMay 2000 Sales Representative, Cashier, Stock CoordinatorProvided Customer ServiceSold business office and household furniture such as tables, lamps, desks, chairs, etc. through suggestive sellingHandled cash, checks, and credit card transactions in the storeMerchandised all incoming and outgoing stock and product in the storeDec. 1995 - Sony Theatres, Pentagon City, Arlington, VAMay 1998 Usher, Concessionist, CashierProvided Customer Service to the general public entering and exiting the theaterPerformed correct crowd control proceduresAssisted with daily concession stand and theater maintenanceHandled cash and credit transactions in box office salesPrepared food items for concession salesSept 1989 - AMC Union Station 9 Theatres, Washington, DCMay 1995 PT Supervisor/ UsherProvided Customer Service to the general public entering and exiting the theaterHelped train and supervised new employeesAddressed customer questions and commentsThoroughly cleaned theatres, restrooms, and lobby areasEDUCATION: Davis Memorial Goodwill Industries Comprehensive Vocational andAcademic Center (DMGI) (CVAC) Washington, DC, Date of completion: December 1995 Course of Study: Business English and Math, General Business Studies, WordPerfect 5.1 and 6.0, Lotus 1-2-3 and MSWord. Anacostia Senior High School, Washington, DC,Date of Graduation: June 1991TRAINING (Security): CPR/AED/First Aid (Adult and Pediatric); Expandable Baton In-Service Training; MEB Training; OC Spray Training; X-Ray Machine/Magnetometer Training; 9mm/Glock 19 Training; Handheld Wand/Metal Detector TrainingSPECIAL SKILLS OR INTEREST: Verbal/Written Communications, English Literature, Microsoft Office (Beginner), Creative Writing, Poetry, Reading, Art, Music, Drama, and Modern Dance

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