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Title Property Manager Customer Services
Target Location US-GA-Atlanta
Phone Available with paid plan
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Candidate's Name  3232 Windscape Village Ln apt FNorcross GA Street Address
PHONE NUMBER AVAILABLECandidate's Name @gmail,comEXPERIENCEEagles Rising Remodeling, Norcross GAManager ofoperationsJuly 2017- PRESENTBuilt strong operational teams to meet process and production demands. Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction. Hired team members to meet immediate and expected demands. Answered onboard calls/provided customer services. Conducted periodic assessments to evaluate companys financial performance.Sales Inc, Johns Creek GA -Leasing specialistFebruary 2018- December 2019Promoted property to business in the local area through marketing collateral, phone calls and email messages. Welcomed guests to the leasing office, asked open-ended questions and offered assistance with issues or concerns. Prepared and submitted daily, weekly and monthly reports by deadlines. Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications. Checked rental eligibility by following the company's verification process. Collaborated with the property manager to keep units ready for new tenants and oversee smooth moves. Escalated critical issues to property manager to deliver immediate resolution. Created and managed effective marketing strategies. Reviewed agent activities to check performance and optimize approaches. Took prospective clients on property tours, answered questions and addressed concerns. Kept records of correspondence with residents and tenants. Encouraged prospective tenants to fill out applications after tours. Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements. Contacted and followed up with tenants on renewal notices. E&R Remodeling Services, Decatur GA -Operation Manager March-2012- July 2017Analyzed and controlled materials, supplies and equipment operational expenses. Recruited, and trained crew members on application of projects,customer relations and customer service. Controlled department facilities use and approved requests for repairs or improvements. Resolved challenges associated with company websites, and vendors. SKILLSCustomer ServicesBilingual Spanish-EnglishGoal SettingTeam LeadershipStaff ManagementDecision MakingIncident ManagementProblem SolvingLANGUAGESEnglish,Spanish,GarifunaEDUCATIONSarah J Hale High School, Brooklyn NY- DiplomaSeptember 1990-June 1994Hunter College, New York NY - Association of Business Administration in computer ScienceSeptember 1995- June 1999

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