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Candidate's Name
Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienced Administrative Medical and Customer Service Professional with a background in Hospitality Management and Direct Service Work. Excellent communication, interpersonal, and organizational skills, with the ability to work effectively alone, or as part of a team. Extensive knowledge of Microsoft Office Suite, and professional office procedures.EXPERIENCEJUNE 2021- APRIL 2024Customer Service Representative, Nela UtilitiesAssisted customers with billing and usage questions. Worked closely with technicians to schedule and follow up on service orders. Processed payments to accounts and refunds.DECEMBER 2020-MAY 2021Walgreens (WFH)Called (and received calls from customers) regarding prescription refills and assisted with transferring to local stores.NOVEMBER 2014  JUNE 2018UNIT COORDINATOR, MIDLAND MEMORIAL HOSPITALEnsured the unit flowed in and organized manner, providing direct interactive support to physicians and nurses. Maintained confidential patient records and information with a working knowledge of medical terminology. Prepared patient charts, answered phone calls, faxed labs and prescriptions, input patient information, and completed admission and discharge paperwork. NOVEMBER 2009  MARCH 2011SHIFT MANAGER, LAKESHORE MCDONALDSSupervised daily shift operations and trained employees on company policies and procedures, ensured food safety, food quality and customer satisfaction. Resolved customer complaints regarding food quality, service and accommodations. Processed bi-weekly payroll, coordinated schedules, and completed regular inventory counts. Ordered and purchased equipment and supplies. Managed invoices and receipts for all order shipments. Opened and closed the site as needed.June 2008-September 2008RESIDENT ASSOCIATE, ST. JOSEPH ASSISTED LIVINGProvided in home care for elderly and disabled patients, assisted with living tasks such as preparing meals, feeding, bathing, dressing, and administering medication as directed. Ensured a clean and safe environment by assisting with cleaning and light house work.ADDITIONAL EXPERIENCEAugust 2016-September 2016MEDICAL OFFICE ASSISTANT, FOR WOMEN HEALTHCAREScheduled appointments, received office calls and faxed labs for appointments, verified patient insurance, billing.June 2018-December 2018FOOD PREPARATION, WALK ONS BISTREAUXPreparation of food items to be cooked, cooking food upon order, food handling safetyNovember 2018-April 2019CASHIER/ BACKLINE PRODUCTION, ROSENBELL, INCCustomer service and hospitality, production of orders EDUCATIONMAY 2019MEDICAL ADMINISTRATIVE ASSISTANT, ULTIMATE MEDICAL ACADEMY(ONLINE)MAY 2015CARROLL HIGH SCHOOL, diplomaSKILLS Works well alone or with others Good communication skills Good leader2REFERENCESILLYA GREEN PERSONAL REFERENCE KNOWN FOR TWELVE YEARS DEPT OF TRANSPORTATIONPHONE NUMBER AVAILABLESUSANNE SHEPHERD FORMER CO WORKER KNOWN FOR FOUR YEARS MIDLAND MEMORIAL HOSPITALPHONE NUMBER AVAILABLETIMOTHY POWELL MENTOR KNOWN FIVE YEARS WAREHOUSE SUPERVISORPHONE NUMBER AVAILABLE3