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Click here or scroll down to respond to this candidateCandidate's Name
Street Address ] PHONE NUMBER AVAILABLE EMAIL AVAILABLECustomer Service specialist with over 15 years of meticulous customer service skills, seeking anopportunity to maximize my wide background, variety experience in customer service and management skills to improve overall customer satisfactionJune2023- September 2024PSCII Novant Health Charlotte,NCChecked in and out patients, answering phones and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Scanning, faxing, and filing all paperwork.November 2022-June 2023Assistant Teacher CMS Charlotte NCPrepare classroom equipment and instructional materials for lessons.Perform record keeping duties associated with the classroom including attendance and grade calculation. Instruct students in proper classroom procedures and behavior. Collaborate with teachers and parents on a regular basis regarding student progress. Adapt instructional materials as necessary to meet special education guidelines.October 2020 NOVEMBER 2022QA Analyst GoHealth Charlotte, NCAnalyzing and monitoring phone calls to ensure policies and procedures are being adhere to and customers received adequate assistance with healthcare needs. Spot areas for improvement to enhance efficiency. Keen attention to detail ensuring all HIPPA laws and regulations and financial services are properly observed.April 2019 October 2020Customer Service Lowes Charlotte, NCProviding customers with pricing information for materials and labor costs for projects. Assistingcustomers with choose products based on their needs. Stocking shelves, setting up displays, assistingstore patrons with exceptional customer service, and maintaining an organized, clean work environment.Scans barcodes of goods at checkout to ring up purchases.April 2017 April 2019Collections Specialist JPMorgan Chase Charlotte, NCProcess payments and daily document transactions. Transactions requiring judgment and experience with limited direct supervision. Maintaining the highest level of production and accuracy daily. Process effective with an emphasis on high quality service and productivity. Preparing batches of work by extracting checks and remittances from envelopes. Inputting data into the system while following standard operating procedures and customer specific instructions. Verifying negotiability of checks through customer specific instructions for processing. Balancing/reconciling electronic and paperdocumentation.April 2017 April 2020Residential Counselor I New Hope Carolinas Rock Hill, SCSupervise all residents. Identify signs of a residents potential harm and addresses accordingly. Distributes proper medications and supplements to residents. Observes any alterations or idiosyncrasies in resident behavior and report them to director accordingly. Enforces disciplinary action as necessary. Provides emotional support for residents.skills to improve overall customer satisfaction.wide background, variety experience in customer service and managementProviding customers with pricing information for materials and labor costs for projects. Assistingcustomers with choose products based on their needs. Stocking shelves, setting up displays, assistingstore patrons with exceptional customer service, and maintaining an organized, clean work environment.Scans barcodes of goods at checkout to ring up purchases.September 2011 April 2017Protection Specialist Iverify Charlotte, NCCommunicate with clients via live video surveillance and live voice announcements. Receive and respond to various alarm signals (burglar alarms, panic alarms). Dispatch police and or emergency services, to ensure the safety and protection of Iverify customers.April 2010 February 2017Benefits Specialist Aerotek Charlotte, NCMaintained and updated various records in database systems. Implemented benefits program. Perform research to ascertain the best program to suit a companys structure, function, and size. Analyze defined benefit pension plans and defined contributions plans. Stay current on Federal and State regulations and legislation laws that could affect employee benefits |
