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Click here or scroll down to respond to this candidate Candidate's Name E-Mail: EMAIL AVAILABLEStreet Address Cell: PHONE NUMBER AVAILABLE
PROFILE: Bilingual in Spanish and English. Hard working, results-oriented, disciplined, punctual and consistently meet deadlines. Takes initiative and excel at multi- tasking or in a fast-paced environment. Positive, willing to learn, patient, determined and a team player. Detail oriented, conscientious, reliable, trustworthy and articulate. A hard worker, set high standards for myself, and possess exceptional customer service skills.
Well-organized, self-motivated, and a productive individual.
OFFICE SKILLS Microsoft Windows 2000/XP Microsoft Word Microsoft Excel Power Point Typing: 50 wpm Data Entry Internet Explorer/Internet Research Microsoft Outlook Message taking
Filing/ Record keeping Customer Service Training Order Supplies Operation of multi-line telephone systems Operation of business and office machines Office Management
SKILLS/TRAINING/CERTIFICATIONS
Medical Billing and Coding Certification Producer License Medical Record Keeping Basic Medical Terminology Nutrition and Health Motivational Interviewing Training CARE Training
WORK EXPERIENCEUnit Clerk - 2/2018 to 12/2023John F. Kennedy Behavioral Health - Philadelphia, PA Maintain a high degree of discretion dealing with confidential information Schedule appointments
Collaboration with MD and medical staff as needed Translation for MD and clients Prepared monthly reports for management
Maintain hard copy and electronic filing systemCase Manager - 11/2015 to 12/2017Binder and Binder - Philadelphia, PA Maintain hard copy and electronic filing system Obtain medical records for court hearing Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing. Maintain a high degree of discretion dealing with confidential informationCUA Well Being Specialist - 7/2014 to 10/2015APM Inc. -Philadelphia, PA Maintain a high degree of discretion dealing with confidential information Obtain medical and dental records for children receiving services. Follow up with providers to ensure child's medical and dental needs are met. Maintain hard copy and electronic filing system. Prepared periodic reports for management.Truancy Administrative Assistant - 12/2013 to 6/2014APM Inc. - Philadelphia, PA
Maintain and distribute staff weekly schedule. Support staff in assigned project based work and contact families as needed to inform of truancy process. Collect and maintain program inventory, staff clearances, and staff records. Maintain hard copy and electronic filing system. Set up and coordinate staff trainings, meetings and conferences. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing. Research, price and purchase office supplies upon authorization from Program Director. Maintain a high degree of discretion dealing with confidential information.
Home Visitor - 7/2007 to 9/2012School District of Philadelphia - Philadelphia, PA
Established creative, responsive and effective approaches to learning and teaching. Organized and implemented a diverse curriculum and an effective assessment framework. Monitored progress in every child s learning.Receptionist 9/2006 to 12/2006EMA Group Inc. Huntingdon Valley, PA
Received callers at establishment, determined nature of business and directed callers to destination.
Typed memos, correspondence, reports and other documents. Kept records of questions asked. Performed variety of clerical duties and other pertinent to establishment.Inside Sales Representative (Medicare) 8/2005 to 6/2006Aetna, Inc. King of Prussia, PA
Contacted prospective clients and explained features and merits of policies offered. Recommended amount and type of coverage based on analysis of prospect s circumstances and utilized persuasive
sales techniques. Called on policyholders to deliver and explain policy, to suggest additions and changes in insurance programs, and to
make changes in beneficiaries.Concierge 10/2004 to 2/2005LSG Sky Chefs - Philadelphia, PA
Collected monies from airlines for meals sold on flights Kept accurate records of all sales and collected monies. Responsible for recording number and type of meal sold on flights.Administrative Assistant 1/2004 to 8/2004Office Team Trevose, PA Delivered oral and written messages. Used office equipment, such as envelope-sealing machine, record shaver, stamping machine and transcribing machine. Kept log of items received and delivered.Service Manager 3/2000 to 12/2003Penn Telephone Systems Bensalem, PA Supervised and coordinated activities of workers engaged in resolving customer problems and complaints concerning
matters, such as merchandise, service and billing. Supervised 3 employees, scheduled work hours and resolved conflicts. Prepared periodic reports for management.EDUCATIONNortheast EARN Center Philadelphia, PA 2013Continuing EducationCommunity College of Philadelphia Philadelphia, PA 2012Completed Core Courses toward a Bachelor s DegreeMetropolitan Career Center Philadelphia, PA 2007Medical Billing / Coding CertificationRuss Financial School King of Prussia, PA 2005Producer License
Frankford High School Philadelphia, PA 1998High School Diploma
SELECTED COURSEWORKIntroductory Psychology Introductory Sociology Child PsychologyHuman Development Nutrition and Health
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