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Candidate's Name , GA 30302PHONE NUMBER AVAILABLEEMAIL AVAILABLEPolite and professional customer services of 4+ years successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.Professional and knowledgeable oce clerk oering years of experience in administrative support and customer service. Highly ecient planning, problem-solving, and communication skills and le managing, Scheduling, computer skillsWork HistoryCall Center RepresentativeAT&T April 2022 - CurrentAdministrative Assistant InternEastpoint Housing June 2019 - August2021SkillsTrained new personnel regarding company operations, policies and services.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Investigated and resolved customer inquiries and complaints quickly.Answered phone with friendly greeting to create positive inbound calling experience for customers.Educated customers about billing, payment processing and support policies and procedures.Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.Answered multi-line phone system, routing calls, delivering messages to sta and greeting visitors.Quality AssuranceComplaint resolutionCustomer RelationshipManagementCustomer ServiceMicrosoft team, oce, ExcelBilling and InvoicingDatabase entryInbound and OutboundCallingCall ManagementEducationHigh School Diploma May 2019Tri Cities High SchoolCerticationsMaintained inventory of oce supplies and placed orders. Identied and recommended changes to existing processes to improve accuracy, eciency, and quality service.Developed and maintained positive relationships with clients by providing excellent customer service.Managed ling system, entered data and completed other clerical tasks.Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.Utilized Microsoft Word, Excel, PowerPoint and Outlook. Certied AT&T, #1 Top customer services representative Award AT&T CLUB - 2024