Candidate Information Title Project Management Community Manager Target Location US-NJ-Somerville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Membership & Community Leadership Director Fatima LatifSomerville, NJ  PHONE NUMBER AVAILABLEEMAIL AVAILABLE  LinkedInCommitted to creating inclusive environments that empower individuals and strengthen organizational goals DEI-focused Leader with extensive experience developing strategic initiatives to enhance membership growth, volunteer engagement, and community outreach across the non-profit and education sectors. Designed and executed programs that drive participation and foster meaningful connections among diverse groups. Tech Savvy individual, leveraged data-driven insights and AI technology to optimize operations and improve member/volunteer satisfaction. Built strong relationships with colleagues, donors, and stakeholders, effectively advocating organizational mission and addressing unique needs. CORE VALUE DIFFERENTIATORS Program Design & Strategy  Community Engagement  Volunteerism Training & Mentorship  Cultural Sensitivity & DEI  Communication Channels Youth Empowerment  Project Management  Event Planning SOP Development  Corporate Partnerships  Cross-Generational Management PROFESSIONAL EXPERIENCEBrainly, Inc., Remote May 2021 PresentSenior US Community Manager Led a remote, multi-national team of contractors and volunteers to maintain the safety and educational quality of an online learning platform.o Collaborated with UX, growth, trust & safety, and data teams to moderate high-risk content using data insights and ML. o Deployed AI-driven prompts to improve response accuracy and quality on an answering platform. o Fostered high performance through mentorship programs, quality controls, and motivational strategies such as contests and rank advancements. Developed and implemented growth/engagement strategies to enhance user retention and satisfaction. o Identified popular content through data analysis, created SEO-friendly answer guidelines, and streamlined the content approval process for quality assurance.o Managed user concerns through direct messaging and help desk support, and coordinated with engineers via Jira for efficient issue resolution. Partnered with growth and product teams across 35 global markets to craft data-driven strategies that align with business objectives and reinforce company values.Girl Scouts Heart of New Jersey, Inc., North Branch, NJ Oct 2008  Jan 2021 Service Unit Support Specialist (Oct 2015  Jan 2021) Achieved and maintained a 76% retention rate by implementing a multi-faceted communication and engagement strategy. o Facilitated effective communication through weekly and monthly email, phone, and group meetings, ensuring consistency and clarity across leadership and volunteer teams. o Developed comprehensive case notes in Salesforce to document and address volunteer concerns. o Established regular check-ins/ updates communication calendar and provided demographic data with a glossary to enhance members' understanding of community insights. Formulated new operating procedures to enhance training, communication efficiency, and volunteer engagement. o Introduced a volunteer symposium, created communication channels, and produced handbooks/position agreements to improve staff and volunteer interactions and ensure clear role expectations. Developed a social media strategy, including creating Facebook pages for volunteer collaboration and identifying key community/local groups for information sharing and recruitment resulting in a 58% increase in reach. Launched a distant learning program that enabled volunteers to advocate and fundraise virtually, driving increased participation, local events, and volunteer satisfaction.o Provided comprehensive fundraising guidelines, including examples of successful initiatives, to help volunteers effectively support Girl Scout activities and community service projects. Community Field Specialist (Oct 2008  Sep 2015) Secured partnerships with local businesses/organizations for fundraising initiatives, achieving an 80% YOY increase in donations. Addressed membership concerns by connecting volunteers with peers' experiences, enhancing problem resolution, and clarifying role expectations, contributing to increased volunteer longevity. Developed a volunteer peer mentor program that paired new volunteers with experienced members, offering support, shared strategies, and guidance.o Led conflict resolution between outgoing and incoming volunteer managers with differing views. o Organized a meeting with the CEO to address concerns and developed a unified event calendar, blending traditional and new activities.o Ensured clear communication by distributing meeting notes and personally following up with volunteers. Established guidelines for future events, promoting inclusivity across public/private schools and enhancing team cohesion. EARLY CAREER Membership & Marketing Specialist  Girl Scouts of Washington Rock Council, Inc., Westfield, NJ Recruiter  Karr Barth Associate, Bala Cynwyd, PA Intern  International Center on Child Labor and Education (ICCLE), Washington, DC Development Intern  Womens International League for Peace and Freedom (WILPF), Philadelphia, PA International Programs and EMAP Intern, American Friends Service Committee (AFSC), Philadelphia, PA AWARDS Awarded Girl Scout Honor Pin 2015 and 2023 Awarded VIP member of the National Association for Professional Women 2018 Received Plainfields Phenomenal Women Award 2008 EDUCATION & CERTIFICATION Bachelor of Science in Social Science; Double Major: International Relations & Political Science  Saint Josephs University Study Abroad Program  Greece Summer Tour, Syros, Greece Graduate  Leadership Somerset DEI Certification  University of South FloridaTECHNICAL SKILLSCRM  Salesforce  Looker  Metabase  Jira  Amplitude  AI Prompting  Machine Learning  MS Office Suite AFFILIATIONChair of Green Brooks Youth Services Commission (2011  2021)