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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVETo work with a company where my professionalism, experience and knowledge will be an asset and make a positive impact.SUMMARYMy background as the Assistant to the Manager of Human Resources at General Electric, owner of Juice and Java Coffee Shop and growing up and working in a Family Business has provided me with a strong knowledge base to be an integral part of your team. I believe my greatest quality is my outgoing personality and adaptability to interact well with others. I work well under pressure and stay composed in stressful environments. As Service Manager at our Family business, I manage all the service crews using service program software applications and act as the main interface providing customer support for incoming service requests. Responsibilities include taking service calls with empathy in an effort to build lasting relationships, evaluating urgency, developing a plan, determining parts needed, quoting the job, ordering parts and scheduling all jobs with a logistical focus, following up with customers and invoicing completed jobs. I possess skills that keep all aspects of my life organized. As a small business owner, I have successfully accomplished the tasks required to represent your Company with quality, detailed and professional service. I practice strong communication skills, which have been instrumental in all jobs I have held. My restaurant experience has strengthened my ability to meet the needs of clients and co-workers. I also performed the employee scheduling, managed inventory, ordered and organized all supplies. Problem solving is a strength that I practice on a daily basis, and accomplish with quick, decisive results. Attention to detail, a strong willingness to learn and my desire to create a positive, welcoming environment will enhance my interactions with staff and management, resulting in a trusted and strong relationship. I trust you will agree that my with my experience and background, I will be a vital part of your team.WORK HISTORY1978-Current (Seasonal), Sales/Service Coordinator, Imperial Pools and SpasResponsible for managing the Service Department which includes incoming calls for repair work and the support of the construction portion of our business. Also provide the daily scheduling of multiple service crews and assigned service jobs. I use analytical ability to determine parts needed for each service call, order parts, and follow up with customers to ensure their satisfaction, supported with detailed documentation. Strong communication skills enable me to effectively communicate status of jobs in an effort to maintain satisfied customers and vendors. Keeping employees motivated requires constant communication and effort. I enjoy providing daily customer service support in the daily retail operations of the stores business, resulting in a strong, loyal customer base and accomplished sales goals. I am responsible for identifying and interviewing potential laborers and making recommendations to the hiring manager. In an effort to outline responsibilities, I created a Company Handbook to communicate all the expectations, rules and regulations of each employee. Stays ahead of industry trends to keep us current.2002-2003-Merchandise Administrator, KB Toy HeadquartersResponsibilities included processing foreign and domestic purchase orders with an emphasis on speed and efficiency. Strong communication skills were essential in vendor interaction. Field problems were addressed professionally and concisely. Accomplishments include the development, design and creation of monthly flyers to individual stores in the field to motivate and educate the sales associates.1997-2002-Owner, Juice N Java CoffeehouseAs owner, I was accountable for all aspects of the business, Responsibilities included purchasing all supplies, controlling inventory, organizing and overseeing the daily events of operation, all aspects of Payroll process. A challenge which I loved was the very fast paced and at times chaotic environment that we encountered every day during our busiest hours. My team performed this with grace while maintaining a soothing environment for our loyal clientele. My computer background aided me in keeping exact financial records and managed annual sales revenue of over 220K. Outstanding creativity and marketing skills enabled me to grow our customer base. Effective communication skills resulted in a strong and motivated staff. Positive relationships builder with vendors and customers provided a satisfied and dedicated clientele. I pride myself on meeting our food cost and operational goals while maintaining our quality service and products.1987-1989 Professional Relations Clerk, General Electric Systems DivisionResponsibilities included support to the Professional Relations Office including many levels of the management team. I maintained Equal Opportunity and Annual Management Development Programs. I received managerial awards for excellence. I managed the In-Plant Education Program for over 1,500 participants. Demonstrated skills in developing courses, advertised them and followed through by planning, ordering proper resources and tracking participants records in a clear, concise manner. Self taught, created and maintained a database for Reduction In Force (RIF) Plans. I was proud to receive a managerial award for this effort as well. I also initiated, created and issued a Company wide service directory.REFERENCES:Kelly Krok, HR Director for General DynamicsJulie Haring Steinman, Clinical Leader of the Cancer Center RN, BSN, OCN |
