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Click here or scroll down to respond to this candidateCandidate's Name
Street Address ~ Cell PHONE NUMBER AVAILABLE Cell PHONE NUMBER AVAILABLE ~ EMAIL AVAILABLEExperienceNYC Dept. of Homeless ServicesCommunity CoordinatorFamily Transitional Services / Adult Services New York, New YorkCompliance Analyst June 2016 presentOrganize and analyze the case files and make initial determination as to the completeness of the file.Prepare specific programmatic data reports on ExcelConduct weekly calls to Providers to monitor compliance status of cases in shelterRequest additional information/ documentation to schedule Pre-Transfer ConferencesUtilize CARES, a system-wide case management system to monitor client activities and outcomes related to compliance and accepting and maintaining suitable housingAssigning beds to clients within CARESProficient in using Q-flow systemConducting a census report within Adult services shelterWork with the Office of Client Resource (OCR) to rectify cash assistance issues.Close out/ Submitting incident reports in CARESAssisting and supervising floors within shelter during bed checking.Work closely with Housing Superintendent in ACCEESS control and operationsInput client information in the Veteran HOME databasePrepare weekly status reports and make recommendations for transferAttend case conferences, monitoring client attendance to Public Assistance (PA) appointmentsCommunicate with internal staff on all aspects of client responsibility and compliance process post implementationOffice of People with Developmental DisabilitiesBusiness Department New York, NYSecretary/Data Entry Specialist 9/14 - 5/16Developed and maintained case information in the computer data base.Maintained appropriate case recording, notes, reports and pertinent copies.Entered data, logged and filed forms and records and maintained clients records.Worked on various specialized projects and duties as neededAdministered bank transactions for clients.Fund distribution.Department of Information, Technology and Telecommunication New York, NYCommunity Coordinator 11/06 10/11Handled high volume of incoming calls and assessed callers issues and inquiries.Determined avenues of assistance and eligibility for various social service programs for callers need.Provided outstanding customer service by providing accurate and valuable information and referrals.Demonstrated social service expertise by effectively resolving customer inquiries and escalations.Department for the Aging New York, NYCommunity Liaison Worker 11/98 11/06Provided information regarding various services, benefits and entitlements to seniors, families and agencies via phone and in person.Developed and maintained case information in the computer database.Created case files that included recordings, notes, reports and pertinent documentations.Utilized social service expertise to determine eligibility for specialized programs, HEAP and LIFELINE certification.Screened and assessed clients to determine the nature and degree of the problem they are presenting, while also exploring other needs that may be met through available services.Customer Service/Data Entry 11/96 11/98Provided information on services, benefits and entitlements to clients, families and agencies.Developed and maintained case information in the computer data base.Maintained appropriate case recording, notes, reports and pertinent copies.Entered data, logged and filed forms and records and maintained clients records.Worked on various specialized projects and duties as needed.New York State Department of Health New York, NYReceptionist 5/96 8/96Meet and greet patients and clients and triage services according to their needs and appointments.Obtained information to register patients, made appointments, answered calls, and provided results to patients and pertinent information to the public.Posted medical information to cards or forms as needed.Entered data, logged and filed forms and records and maintained patients records.Worked on various specialized projects and duties within the bureau as needed.EducationSouth Bronx Job Corporation - Bronx, NYNovember 1994 July 1995Major: Business Administration Diploma & Certificate of CompletionSkills: Microsoft Word, Excel and Outlook |
