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Hospitality Expert * Food SpecialistExperienced in managing restaurant operations, driving sales growth, overseeing inventory, and implementing training programs to enhance customer service andsatisfaction. Skilled in vendor relations and data analysis for business improvement.EMAIL AVAILABLEBrownsville, KY 42210Work ExperienceOwnerSouthern BougieSeptember 2021 - Present Brownsville Enhanced online presence through strategic social media marketing campaigns Expanded customer base by implementing targeted email marketing strategies Increased sales revenue by optimizing website design and user experience Developed and maintained relationships with key vendors to ensure timely product delivery Analyzed market trends and competitor activities to identify growth opportunities Implemented customer loyalty programs to drive repeat business Managed inventory levels to minimize stockouts and maximize profitability Provided exceptional customer service to cultivate brand loyalty Collaborated with team members to achieve sales targets and operational goals Stayed up-to-date on industry best practices and emerging trends OwnerKyrock GrillJanuary 2022 - May 2024 Bee Spring Successfully managed all aspects of running Kyrock Grill from January 2022 to May 2024 Implemented new marketing strategies resulting in a 20% increase in sales Oversaw hiring and training of staff members to ensure high level of customer service Maintained inventory levels and controlled costs to optimize profit margins Developed strong relationships with customers to drive repeat business Managed budget and financial reporting to track performance and make informed decisions Ensured compliance with health and safety regulations at all times Collaborated with suppliers to negotiate favorable pricing and terms Identified areas for improvement and implemented changes to enhance overall operations Led team meetings and provided guidance and support to employees General ManagerWaldens BBQMarch 2016 - January 2022 Brownsville Achieved a consistently high level of customer satisfaction through effective management of daily operations Implemented cost-saving measures that increased profit margins by 15% Developed and implemented training programs that improved employee performance and retention rates Led a team of 20+ staff members to ensure seamless execution of restaurant and catering services Established strong relationships with vendors and suppliers to negotiate favorable pricing and terms Analyzed financial reports to identify areas for improvement and implemented strategies to drive revenue growth Ensured compliance with health and safety regulations to maintain a safe working environment for employees and customers Collaborated with marketing team to launch successful promotional campaigns that increased brand awareness and customer loyalty Spearheaded menu development and pricing strategies to meet customer preferences and maximize profitability Implemented technology solutions to streamline restaurant operations and enhance customer experience Manager OperatorMickeys Towing & GarageMarch 2012 - March 2016 Brownsville Managed towing and accident recovery operations at Mickeys Towing & Garage from 3/2012 - 3/2016 Oversaw parts and car sales for the company Performed general maintenance tasks to keep vehicles and equipment in working order Implemented management strategies to improve efficiency Provided exceptional hospitality to all clients Delivered top-notch customer service in all interactions EducationEdmonson County High SchoolHigh School, Business ManagementAugust 1996 - May 2000 Brownsville, KYBusiness ManagementLicenses and CertificationsManagers CertificationServesafeJanuary 2022 - January 2027SkillsDecision Making Team Management Supervising Food Preparation Organizational Skills Food Service Negotiation Time Management Bartending Cash Handling Food Safety Multitasking Microsoft Office Cash Management Conflict Resolution Store Management Automotive Maintenance Stocking Inventory Vehicle Maintenance Employee Relations Safe Food Handling Car Sales Shipping and Receiving TraitsTeam-playerI care deeply about the success of the group or company of which I am a part. DependableI can be counted on to complete whatever task, objective, or job is needed. PassionateI am enthusiastic, positive, and eager to do great work. HardworkingI put my best effort into everything I do.DedicatedI am committed to the company"s success and loyal to the people and things I believe in. |