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Pine Hill, NJPHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.Skills New Customer On-Boarding Order Processing and Returns Customer Relationship Management Database Management Issue/Complaint Resolution Process Optimization Data Collection/ Data EntryExperienceCustomer Service RepresentativeTrinity Packaging Supply Voorhees, NJMarch 2020 - Current Facilitates seamless communication and collaboration with customers, vendors, andsales representatives; increased customer satisfaction scores by 25% and reducedservice response time by 40% within six months Streamlined order processing systems, eliminating bottlenecks and reducing orderfulfillment time by 25%; accurately documented transactions, leading to a 15%decrease in accounting discrepancies, and resolved 95% of order-related issues within24 hours. Conducts customer business reviews and CRM practices to enhance services, processes,and products Provides feedback for ERP system improvements and trains new Customer ServiceRepresentatives.Warehouse Manager/Production Control SupervisorT.H.E.M. Of NJ Marlton, NJNovember 2016 - March 2020 Controlled warehouse order selection, packaging, and truck loading. Resolved issues involving dispatched products to maintain a high level of customerservice. Supervised and trained the warehouse team to uphold safety and compliance withregulations. Built strong working relationships with vendors and suppliers to negotiate cost-effective inventory replenishment.Health and Wellness CoachJenny Craig Mount Laurel, NJMay 2015 - October 2016 Improved clients' health and well-being by counseling them on current choices andeducating them on better alternatives. Protected clients by advising on proper clothing, techniques, and equipment. Promoted a positive mindset by helping clients identify barriers to success anddevelop strategies for overcoming them. Monitored clients' progress by tracking weight loss, muscle gain, and other keyindicators.Operations ManagerH & M Development Williamstown, NJJanuary 2005 - October 2015 Managed daily operations, ensuring smooth workflow and timely completion of tasks. Mentored junior staff members by guiding best practices in operations management. Analyzed financial data to identify areas for cost reduction. Implemented quality control measures to minimize errors and enhance customersatisfaction.EducationBachelor of Science - Industrial EngineeringDrexel University, Philadelphia, PA