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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Street Address
SummaryReliable worker with extensive track record in demanding sales, marketing and customer service environments. Strongwork ethic and a problem solver working effectively and productively with diverse customers and individual needs.SkillsReport generation Microsoft Office expertiseReport creation Inbound and Outbound CallingCredit card payment processing Customer relationsCourteous demeanor Office equipment proficiencyExperienceMedCost Assist customers with their insurance plansCall Center Remote Hopkinsville, KY Assist customers with ID card replacementsCustomer Service Representative Assist customers with finding a new provider with the network10/2023 04/2024 Assist customers with various pharmacy issuesAssist customers with various plan issuesDocument conversations with customers to notate everything regardingconversationVarious customer service requestsRetail hostess in gift store (part-time)Cracker Barrel, Cadiz, KYMarch 2023 September 2023Assist customers with Medicare Advantage plansLumeris HealthcareAssist customers with ID card replacementsCall Center - Remote Hopkinsville, KYAssist customers with finding a new provider within the networkCustomer Service RepresentativeAssist customers with various pharmacy issues11/2022 08/2023Assist customers with various plan issuesDocument conversations with customers to notate everything regardingconversationVarious customer service requestsTTEC - Bank of America Credit Card Field customer complaints and queries, fast-tracking them for problemDepartment Call Center - Remote resolution.Hopkinsville, KY Uphold strict quality control policies and procedures during customerCustomer Service Representative interactions.07/2020 08/2022 Provide outstanding service to new and long-standing customers byattending closely to concerns and developing solutions.Review customer account information to determine current issues andpotential solutions.Ask probing questions to determine service needs and accurately inputinformation into electronic systems.Initiate fraud claims and billing disputes as necessarySave More Drugs Hopkinsville, KY Handled customer complaints and concerns promptly, escalating complexCustomer Service Cashier issues to direct supervisor for quick resolution.08/2015 - 07/2020 Processed credit card, cash and gift certificate payments in electroniccomputer systems.Exchanged and returned items, noting details in company database andplaced returned merchandise in bins for restocking.Recommended, selected and helped locate and obtain out-of-stockproducts based on customer requests.Trained and mentored new cashiers to maximize performance with skilled,efficient and knowledgeable team members.Answered phone calls to assist customers with questions and prescriptionorders.Processed efficient and accurate cash, check, debit, and credit cardpayments using Point-of-Sale system.Assisted customers to find appropriate products, answered productquestions and provided product solutions.Cayce's Pharmacy Hopkinsville, KY Handled customer complaints and concerns promptly, escalating complexCustomer Service Cashier issues to direct supervisor for quick resolution.06/2012 - 08/2015 Counted tills at beginning of shift with start money and balanced andreconciled register, reflecting financial discrepancies, refunds and accountdeferrals.Counted and balanced cashier drawers.Welcomed customers, offering assistance to help find store items.Processed customer payments quickly and returned exact change andreceipts.Built and maintained productive relationships with employees.Answered phone calls to assist customers with questions and prescriptionorders.Ebonite International, Inc. Hopkinsville, Organized and maintained filing and document management systems byKY coordinating, archiving and purging files.Administrative Assistant Developed administrative processes to achieve organizational objectives06/1987 - 09/2006 and improve office efficiency.Handled management of communication to executives by taking andmaking telephone calls, reviewing and prioritizing mail and composing andtyping correspondence.Coordinated project materials by managing physical and digital files,monitoring spreadsheets and updating reports.Planned events and department activities by acquiring venues, developingguest lists and organizing catering services.Coordinated communications, including taking calls, responding to emailsand interfacing with clients.Provided administrative support to marketing team members, fosteringtimely project completion.Worked closely with Marketing Department on projects.Education and TrainingHopkinsville High School Hopkinsville, KYHigh School Diploma 05/1982References Available Upon Request |
