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Click here or scroll down to respond to this candidateCandidate's Name
Springfield, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer-oriented focused on minimizing costs and maximizing efficiencies. Skilled in customer service, answering phones, scheduling, purchasing, office management, production planning, inventory control, and logistics. I am also a home health aide with a focus on dementia and alzheimer clients, I have worked with bed bound clients and those with memory issues. I have a variety of skills that have prepared me.for any number of roles. Customer service is my forte in all of my fields I look forward to working with your customers whether they are internal or external customers. Authorized to work in the US for any employerWork ExperienceHome Health Care AideLiberty Home Health Care-Springfield, OHAugust 2023 to Present(Had over 1 year of previous experience in 2012)General Companion CarePersonal Care ServicesMedication RemindersRun ErrandsCompanionshipMeal PreparationLight HousekeepingHIPPA KnowledgePurchasing ManagerOhio Nursery Exchange-New Carlisle, OHSeptember 2021 to August 2024Buyer for all re wholesale material, coordinate between sales and production, customer service, petty cash, approve invoices, order all office materials needed, answer phones, manage all house accounts. Manage our social media presence. Inventory updates any other tasks deemed necessary. Office ManagerOhio Nursery Exchange-New Carlisle, OHNovember 2020 to September 2021Buyer for all re wholesale material, negotiate terms with suppliers, establish credit with new sources, customer service, approve invoices. Answer phones, customer service, order office supplies, Manage logistics of incoming and outgoing material. Manage all house accounts, including order entry, coordinating for delivery or pick up and coordinating changes with material pullers. Inventory updates any other tasks deemed necessary.Wholesale and Planning ManagerMeadow View Growers-New Carlisle, OHSeptember 2014 to December 2020I have held three positions at Meadow View I started as a sales associate in the perennial department I started Sept of 2014 by February of 2015 I was the perennial tree and shrub manager and in 2019 I was promoted to the wholesale and planning manager. I have been in customer service for over 20 years. I am responsible for our wholesale sales department, customer service and for planning all of our production. Cover client calls, handle internal and external customer service management. Ensure the highest customer service standards are met daily. Responsible for managing the schedules availability of Urcs and plugs as needed for production. Creates detailed production schedules for seeding, propagation and production departments.I am currently working to improve of our administrative processes to streamline to our internal and external customers in a more efficient manner.Asst greenhouse managerCROWN MARKET-Springfield, OHMarch 2013 to September 2014Responsible for excellent customer service and maintenance of all plant material in the greenhouse, counting down registers and balancing them at the end of the da. Assisted the manager with ensuring staff was maintaining high customer service standards. EducationSome college in Agricultural BusinessClark State Community College - Springfield, OHFebruary 2013 to February 2016High school diploma or GEDSkills Microsoft Office (10+ years) Phone Etiquette (10+ years) Computer Skills (10+ years) Data Entry (10+ years) Planning (8 years) Customer Relationship Management (10+ years) Customer Service (10+ years) Organizational Skills (10+ years) Communication Skills (10+ years) Time Management (10+ years) Excel Office Experience Microsoft Word Microsoft Powerpoint Microsoft Outlook Account Management Office Management Quality Assurance Management Marketing Microsoft Excel English Production Planning Procurement Pricing Production Management Supply Chain Accounts Receivable Accounts Payable Purchasing Greenhouse experience Order entry Supply chain management Forecasting Inventory Control Administrative experience Serving Restaurant experience Negotiation Home Care Dementia CareAssessmentsSales skills ProficientOctober 2020Influencing and negotiating with customersFull results: ProficientRetail customer service ProficientJuly 2023Responding to customer situations in a retail setting Full results: ProficientWorking with MS Word documents ProficientJuly 2024Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientFront desk agent (hotel) ProficientJuly 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientTeamwork: Interpersonal skills ProficientJanuary 2022Responding to challenging team situations at workFull results: ProficientGeneral manager (hospitality) ProficientOctober 2020Solving group scheduling problems and reading and interpreting P&L statements Full results: ProficientAdministrative assistant/receptionist Proficient July 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service ProficientDecember 2021Identifying and resolving common customer issuesFull results: ProficientSpreadsheets with Microsoft Excel ProficientSeptember 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientOffice manager ProficientJune 2021Scheduling and budgetingFull results: ProficientCustomer focus & orientation ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.GroupsPresident CFGAJanuary 2021 to January 2022Cincinnati Flower Growers AssociationAdditional InformationVice President from Jan 2018- Dec 2020 |
