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Click here or scroll down to respond to this candidateCandidate's Name
Sales Associate/ Customer ServiceMatthews, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereWork ExperienceMcDonalds ManagerMcDonald's-Charlotte, NCJune 2024 to Present Maintaining crew speeds and wait times Aiding in peak times to provide quick service to customers Coaching and improving crew Sending in 2hr reporting sessions of the store progression and improvement areas Assisting customer complaintsOvernight StockerParadies Lagardre-Charlotte, NCNovember 2023 to PresentProduct pickingOrganizing itemsChecking and picking inventoryCashierGreeting Incoming/ outgoing personsSenior Customer Service Representative/ lvl 4 Retention Rep DISH Communications-Charlotte, NCApril 2023 to May 2024 Completion of Wireless activation Assisting with porting wireless numbers in General customer service inquires Billing inquiries Account adjustments Account researches Adding new lines of business to existing accounts Direct Support ProfessionalAnderson Health Services-Marshville, NCMay 2022 to April 2023 Nightly 15 minute checks to ensure client safety Assisting maintaining living area Reflecting downtime Preparing meals Cleaning dutiesTechnical Customer Support RepresentativeCPI Security Systems-Charlotte, NCNovember 2021 to August 2022 Assisting with billing inquires and making changes to existing billing accounts Positioning upgrades and addons to new and existing customer account Troubleshooting equipment issues Setting/ scheduling service tickets in the case of unresolved troubles over the phone Sending emails to dispatch for expedited job requests Chat support, if the customer is more responsive with chatting Customer Service/Technical SupportVerizon-Charlotte, NCMarch 2018 to November 2021 Customer Care Aiding in Billing disputes Troubleshooting cellphones jetpack and other wireless devices/ Tech Support Number Port Requests Device Changes Upgrading devices Plan changes Chat support Rerates Credits Payment Processing Educating Customers about the latest products and services. Retention AnalystCharter Communications formally TWC-Columbia, SCFebruary 2017 to March 2018 Assisting customer with being able to maintain their bill. Educating clients on billing promotion Roll offs Repackaging clients Troubleshooting equipment/ Tech Support Scheduling Trouble Calls - Tech issues Completing existing work orders Setting up services for new clientsCustomer Service RepresentativeSYKES Enterprises, Incorporated-Sumter, SCApril 2014 to February 2017ResponsibilitiesBanking Center Customer ServiceFunds TransfersAccount FreezeBalance InquiriesAccount TransitionProblem SolvingCourteous BehaviorsTrainee TrainerFee RefundsSkills UsedGreat communication skillsDiverse with many situationsExcellent computer skillsEducationHigh School Diploma in Nursing AssistantEDISON JOBS CORPS ACADEMY - Edison, NJAugust 2008Skills Organizational skills Marketing Communication skills Data entry Medical office experience Typing Fair Housing regulations Lending Banking Leadership Driving Merchandising Cooking Culinary experience Kitchen experience Customer service Microsoft Office Financial services Restaurant management Hospitality Cash handling Time managementCertifications and LicensesCPR/First AidCPR CertificationDriver's LicenseCertified Recovery SpecialistAdditional Information Member of New York Figure Skating Association/ Figure Skating in Harlem Apprenticeship Attended Black Excellence Club Forensic Science and Psychology Program completion (High School) |
