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Click here or scroll down to respond to this candidateCandidate's Name
Forest, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI am detail-oriented, organized professional with 20+ years of experience providing administrative support and front office duties within a medical environment. I am an effective communicator and have the ability to multi-task in a fast-paced environment. I am committed to exceptional patient service and looking to further expand my knowledge through your job.SKILLS Highly motivated Proven leader Dependable Exceptional time management skills Typing (60+ wpm) Microsoft Word & Excel Computer Programs and Systems INC (CPSI), Allscripts PM EMR, Athena EMR WORK HISTORYPatient Services Team Member 9/2010 - 6/2024Central Virginia Family Physicians Lynchburg, VA Answered at least 75 calls per day. Verified demographics and insurance information to register patients. Organized and maintained patient records. Obtained necessary signatures for privacy laws and consent for treatment. Processed self-pay patients responsibility estimate prior to their scheduled appointment. Accessed patient information and maintained strict confidentiality to remain compliant with HIPAA regulations. Scheduled and confirmed patient appointments. Arranged for precertification and other benefit information with insurance companies. Completed up to 25+ referrals per day. Assisted with administrative tasks such as scanning, filing, and faxing. Team Leader for the Endocrinology Division-supervising four employees, resolving conflicts, assisting with training, setting goals and performance expectations, and encouraging a positive work environment. Assisted additional Central Virginia Family Physicians/Diagnostic Center offices Trained new employees for the Patient Service Team Member role. Patient Access Representative 2/2004 9/2010Bedford Memorial Hospital Bedford, VA Completed all registrations of patients presenting for procedures, admissions, outpatient and ER visits. Obtained prior authorizations for inpatient admissions and outpatient services. Greeted and assisted over 70 patients/visitors daily providing customer service. Scanned documents into an electronic medical records system. Communicated financial obligations to patients and collected fees at the time of service. Answered multi-line phone system, which helped register patients for upcoming procedures, managed patient complaints, and transferred calls to designated area. Trained new employees for the Patient Access Representative role. Collaborated with other departments to ensure quality customer service was delivered. Managed day to day operations of the department including scheduling tasks and assigning duties. Monitored inventory and ordered supplies as needed. REFERENCES Available upon request |
