| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Orlando Fl, Street Address USAPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE
Summary
Versatile Business Analyst with a proven track record of leveraging data-driven insights to drive organizational growth and optimize operational efficiency. Proficient in conducting comprehensive business process analyses and translating requirements into actionable strategies. Skilled in fostering collaboration across cross-functional teams to ensure project success and stakeholder satisfaction. Experienced in managing projects from inception to completion, consistently delivering results on time and within budget. Committed to staying abreast of emerging trends in business analytics to drive innovation and maximize value for stakeholders. Skills
Data Analysis Requirements Gathering Process Mapping SQL Proficiency Business Intelligence Tools User Story Development Systems Analysis Emotional Intelligence Risk Management Front Desk Supervisor Hyatt Place (2 years) Client-Focused Negotiation Leadership Attention to Detail Critical Thinking Adaptability Communication Analytical Thinking Agile Methodologies Night Auditor at Plymouth Meeting Inn (12 Years) Experience
ACCENTURE - WELLS FARGOUSA
SENIOR REPORTING ANALYSIS/Quality Control Inspector 03/2022 to 09/2023
Orchestrated a successful partnership with Wells Fargo, resulting in the complete remediation of 1444 deals, effectively resolving over $15 billion in delinquent accounts, mitigating financial risks, and bolstering client confidence. Spearheaded the training program for new team members on Loan IQ, leading to a 30% reduction in onboarding time and ensuring swift integration into project workflows, thereby enhancing team productivity and project delivery timelines. Implemented meticulous billing process management, resulting in a 98% accuracy rate in reconciling general ledger entries, leading to improved financial reporting accuracy and facilitating audit compliance. Conducted comprehensive reviews of interest calculations, identifying and rectifying discrepancies, ultimately ensuring that loans were maintained at the correct rate, resulting in a 95% reduction in financial errors and maximizing revenue generation for the organization.ACCENTURE- MASS HEALTH TEMPUSUSA
SERVICE OPERATIONS TEAM LEAD / TRAINING SPECIALIST 01/2022 to 03/2022
Managed subcontract agreements valued at over $19 million, ensuring compliance with Accenture policies, legal statutes, and client stipulations, resulting in a 98% adherence rate and zero contractual breaches. Implemented a refined billing process for subcontractors, reducing billing errors by 75% and accelerating invoice processing times by 30%, leading to a $22,000 cost savings and improved cash flow efficiency. Developed and maintained comprehensive Excel-based billing records, resulting in a 90% reduction in billing discrepancies and a 25% increase in billing accuracy, translating to an annual savings of $10,000. Conducted training and mentoring sessions for phone representatives, resulting in a 40% improvement in adherence to client interaction standards, leading to a 15% increase in customer satisfaction scores and a 20% decrease in client complaints.ACCENTURE- STATE OF MICHIGAN-UNEMPLOYMENT INSURANCEUSA
SERVICE OPERATIONS TEAM LEAD 02/2021 to 01/2022
Spearheaded day-to-day operations of a call center team, overseeing their performance and ensuring seamless service delivery, resulting in a 15% increase in customer satisfaction ratings over six months. Facilitated regular communication with delivery leadership to align operational strategies with organizational goals, leading to a 10% improvement in call center efficiency within the first quarter. Leveraged expertise in loan documentation analysis to enhance risk assessment processes, resulting in a 20% reduction in documentation discrepancies and a 15% increase in loan application accuracy. Managed service delivery by optimizing call volume, implementing robust quality control measures, and streamlining workflow management procedures, resulting in a 25% decrease in response time and a 30% increase in productivity within the call center.Livingston Resto GroupWilmington DE , USA
Project Manager 06/2019 to 01/2021
Established streamlined communication channels with state agencies, facilitating swift coordination and collaboration, resulting in a 20% reduction in response time for inquiries and approvals. Successfully placed over 50 individuals into stable homes and meaningful job opportunities through meticulous project management, adhering to timelines and budgets, achieving a placement rate exceeding industry standards by 15%. Demonstrated proficiency in billing processes, ensuring accurate documentation and processing of financial transactions, leading to a 95% accuracy rate in billing records and a 10% decrease in late payments. Identified and secured suitable homes and job opportunities for 30 individuals in need, enhancing their quality of life and fostering community integration, thereby exceeding placement targets by 20%.VSA-SEPTAPhiladelphia, PA, USA
PROJECT MANAGER / TRAINING SPECIALIST 03/2018 to 01/2019
Orchestrated the hiring process from interviewing to final assessment, resulting in a 20% increase in retention rates over two quarters. Implemented a cross-referencing system for time logs, ensuring 100% accuracy in payroll disbursement each pay period, saving an average of 10 man-hours weekly. Fostered consistent and transparent communication with SEPTA, leading to a 15% improvement in client satisfaction ratings based on quality assurance updates. Mentored and developed a diverse team of 45+ customer service representatives, resulting in a 25% decrease in customer escalations within six months.I-NETDESIGN GROUPGNEW ORLEANS LA, USA
PROJECT MANAGER / TRAINING SPECIALIST 09/2017 to 03/2018
Led a team of 5 LAMP developers through comprehensive application and website testing, ensuring adherence to project specifications and quality standards, resulting in a 20% reduction in post-launch defects. Spearheaded the development and documentation of detailed project specifications, encompassing client requirements, research findings, and budgetary constraints, facilitating smooth project execution and client satisfaction. Managed the entire project lifecycle, from initial client discovery to full application development, resulting in a 15% increase in on-time project delivery and exceeding client expectations. Successfully navigated client expectations and project budgets through effective communication and strategic resource allocation, leading to a 10% increase in project profitability and client retention.Frontier CommunicationsOXNARD CALIFORNIA, USA
TRAINING COLLECTION SPECIALIST 11/2015 to 08/2017
Created engaging product training materials leading to a 20% increase in product adoption rates among staff. Traveled extensively, delivering training sessions at client sites, ensuring consistent delivery of high-quality training experiences. Implemented revenue collections training for new hires, resulting in a 15% reduction in errors and improved compliance. Conducted comprehensive application system training sessions, resulting in a 25% increase in user proficiency within three months.HOTWIRE COMMUNICATIONS
USA
CALL CENTER SUPERVISOR / TRAINING 10/2011 to 08/2015
Conducted comprehensive assessments of 20-30 employees across Philadelphia and Florida offices, providing tailored feedback resulting in measurable improvements in customer service ratings by 15%. Resolved disputes and complaints swiftly, collaborating with other departments and vendors, resulting in a 20% increase in customer retention and a 10% boost in revenue. Optimized staffing levels by efficiently monitoring staff performance and adjusting schedules, ensuring peak service demands were met with a 95% adherence rate to service requirements. Developed Excel spreadsheets to streamline the scoring and grading process for representatives, improving efficiency by 30% and accuracy by 20%.VerizonCONSULTANT 04/2008 to 07/2010
Consistently surpassed corporate sales targets by 20% through personalized needs assessment and strategic promotion of Verizon's voice, video, and data solutions, driving revenue growth. Proactively addressed and resolved customer disputes and complaints, achieving a 90% resolution rate and fostering positive relationships, contributing to a 10% increase in customer retention. Collaborated cross-functionally with internal departments and external vendors to swiftly resolve issues, resulting in a 25% reduction in escalations and ensuring uninterrupted service delivery. Streamlined service requests for both new and existing customers, reducing installation and change processing times by 15%, enhancing overall customer satisfaction. |
