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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Rochester, NY LINKEDIN LINK AVAILABLE SUMMARYA results-driven Sales Coordinator with over 10 years of experience in sales coordination, project management, auditing, HR, and healthcare administration, currently working virtually at WM. I excel in driving operational efficiency, revenue growth, and customer satisfaction by leveraging tools like Salesforce and applying a Lean Six Sigma approach to process improvement. Skilled in resolving issues, multitasking, and collaborating across departments, I bring a strong focus on financial integrity and customer success. With certifications in Lean Six Sigma, Strategic Sourcing, and Project Management, I am pursuing a Bachelor's in Business Administration while thriving in remote work environments.WORK EXPERIENCEWMSales Coordinator May 2022 - Present Assist in the development of sales strategies to meet company targets and enhance revenue. Maintain accurate sales records, utilizing Salesforce CRM for customer information and order tracking. Provide outstanding customer service, resolving inquiries and issues efficiently. Collaborate with marketing, finance, and operations teams to support business objectives and ensure order fulfillment.Fairfield Inn & Suites LairfieldInternal Auditor Sep 2022 - Nov 2022 Conducted comprehensive financial audits, assessing the accuracy of records and ensuring compliance with company policies and regulatory frameworks. Analyzed financial statements and transactional data to identify irregularities, and prepared detailed audit reports with recommendations for management. Performed periodic inventory audits, reconciling physical stock counts with system records to maintain accurate inventory levels.Boloe MusicSenior Human Resources Generalist Jan 2018 - Apr 2022 Maintained HRIS database, ensuring accurate data entry, record updates, report generation, and data integrity through regular audits. Assisted in the development of HR policies and procedures, aligning them with federal and state compliance requirements. Managed full-cycle recruitment, overseeing sourcing, screening, interviewing, and onboarding processes, while promptly resolving employee complaints with confidentiality. Staffing Solutions Organization LLCCovid 19 Surge Case Interviewer Dec 2021 - Feb 2022 Conducted thorough interviews with individuals exposed to COVID-19 to assess their risk and symptoms, and referred them for testing following established health protocols. Maintained confidentiality in handling personal information and diligently documented interactions in the Client Resource Management system, ensuring accurate tracking of cases. Collaborated effectively with local health department case investigators, ensuring clear communication and adherence to New York State's isolation and quarantine guidelines. Department of Public Health, Monroe County Rochester, NY Health Information Clerk Feb 2021 - Mar 2021 Supported clinical staff by delivering clerical and logistical assistance at vaccination sites, including patient registration and scheduling for initial and follow-up COVID-19 vaccinations. Conducted telephone communications and utilized computer systems for data management, contact tracing, and dissemination of quarantine and isolation guidelines. Maintained accurate records at testing locations, ensuring proper documentation of patient data and test results. The Cigna GroupSales Support Administrator Jun 1994 - Aug 1995 Managed partner and customer relationships, documented complaints, and implemented corrective actions, leading to improved customer satisfaction through effective conflict resolution and problem-solving techniques. Streamlined business operations by preparing daily NYS DBL quotes, organizing and digitizing records, and producing high-quality documents, spreadsheets, and presentations, ensuring enhanced team collaboration and informed decision-making.EDUCATIONWestern Governors UniversityBachelor's degree, Ongoing, Human Resource Management Dec 2022 - Nov 2025SUNY Brockport, REOCCertificate, Medical Office Management/Administration May 1994 - PresentCERTIFICATIONSHR Management, OHSC 2024Microsoft Excel 2022 Certification, GoSkills.com 16364648 Administrative Professional Foundations, LinkedInCOVID-19 Contact Tracing, Coursera 46KM95LA4FYVSalesforce Essential Training, LinkedInMedical Administrative Assistant Certification (MAAC), SUNY Brockport REOCCovid Contact Tracer, The Johns Hopkins University Inclusive Leadership, LinkedInFair and Effective Interviewing for Diversity and Inclusion, LinkedIn Gretchen Rubin on Creating Great Workplace Habits, LinkedIn Risk Forward: Discover Your Next Best Step (Book Bite), LinkedIn COVID-19 Contact Tracing, Johns Hopkins University 46KM95LA4FYV COVID-19 Contact Tracing, Johns Hopkins University 46KM95LA4FYV Slack Essential Training, LinkedInProcurement & Sourcing Intro, CourseraStrategic Sourcing, CourseraLean Six Sigma for a Sustainable Future, LinkedInLean Six Sigma Foundations, Project Management Institute SKILLSRecruiting Human Resources Information Systems (HRIS) Talent Management Request for Proposal(RFP) Territory Management Resolving Issues Training Programs Instructor-Led Training Shadowing Communication Training Customer Relationship Management (CRM) Recruitment & Staffing Employee Relations Communication Time Management Conflict Resolution Interviewing Organizational Negotiation Salesforce |
