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Click here or scroll down to respond to this candidateCandidate's Name , FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEDynamic and customer-focused professional, excel in establishing and transforming operational frameworks within the construction sector and enhancing customer engagement in high-end retail environments. Spearheaded pivotal projects such as Puesta del Sol, and boosted client portfolios by 20% through market expansion into North American and Canadian sectors. Mastered the art of luxury customer service at Diamonds International by ensuring premium client experiences that consistently uphold brand standards. Proficient in navigating complex collaborations with stakeholders to foster community relations and promote regional tourism, resulting in significant revenue growth for local businesses. Offer exceptional communication skills with proficiency in English, Italian, and Spanish crucial for facilitating seamless interactions and negotiations across diverse cultural backgrounds. CORE COMPETENCIES/KEY SKILLS Strategic Planning Revenue Growth Customer Acquisition Administrative Leadership Project Management Sales Strategy Development Vendor Relations Construction Administration Market Expansion Client Portfolio Management Cross-Cultural Negotiations High-End Customer ServicePROFESSIONAL EXPERIENCEMUTUUS Insurance Company (Acquired by New York Life) REMOTE Sales Coordinator July 2023 to March 2024 Led the sales team to achieve aggressive sales targets by spearheading team coordination and collaboration. Developed and executed strategic sales initiatives which drove revenue growth and market expansion. Resolved customer issues and complaints promptly which led to high levels of customer satisfaction and loyalty. Provided ongoing support and mentorship to sales agents, tracked progress, shared updates, and implemented performance enhancement strategies to achieve revenue goals.Diamonds International (Diusvi Diamonds S.A. de C.V.) Cozumel, Mexico Customer Service Representative August 2022 July 2023 Elevated customer satisfaction by addressing inquiries, resolving concerns, and facilitating seamless returns and exchanges while upholding the company's luxury brand image. Gained product knowledge of diamonds, jewelry, and other luxury items which enabled effective assistance to customers and informed purchase decisions. Engaged with customers through in-store interactions, phone calls, and online channels to ensure full support and issue resolution. Demonstrated strong communication and interpersonal skills to build rapport, understand customer needs, and provide exceptional service.Self-Employed Cozumel, MexicoIndependent Real Estate Agent November 2019 March 2024 Generated property sales and drove business growth by cultivating positive customer relationships and translating their needs into competitive real estate solutions. Administered all facets of "Condominios Baru" including ensuring smooth operations and resident satisfaction. REMAX Mexico City, MexicoReal Estate Agent April 2014 August 2019 Excelled as a Realtor on the REMAX SUCCESO team in Mexico City by demonstrating strong sales and client relationship skills. SOFRA S.A de C.V. Cozumel, MexicoFounder and Partner April 2011 January 2014 Founded and spearheaded all operations of Sofra S.A. de C.V., demonstrating entrepreneurial drive and leadership. Collaborated with local government on Cozumel Island promotional efforts which showcased community engagement and marketing acumen. Facilitated foreign investments by collaborating with Scotia Bank Inverlat on trust development Fideicomiso Traslativo de Dominio, reflecting financial acumen and cross-cultural communication skills. Forged strategic partnerships with industry leaders such as Century 21 and REMAX to drive collaborative sales success. Optimized office administration by streamlining processes to increase efficiency in managing diverse building projects. Drove long-term sales success and ensured continuous revenue growth by developing and implementing successful sales programs for Palmar and Landmark projects.EARLIER EXPERIENCECozumel Condos S.A. de C.V. Cozumel, MexicoFounder and Partner Achieved a 15% increase in the rental client portfolio by implementing new customer acquisition tools and enhancing overall business performance. Boosted company revenue by spearheading partnerships that promoted Cozumel as a top tourist destination. Optimized operational efficiency at Palmas Reales Condominiums through proficient administration and enhancing tenant satisfaction. Ensured high standards of property maintenance and client service at Cantamar Condominiums through effective management. High Tech Development S.A de C.V. Cozumel, MexicoAdministration Manager Drove 20% expansion in the client portfolio by managing the Puesta del Sol and Puesta del Sol II projects in the American and Canadian markets. Elevated product sales margins by 50% through targeted improvements in sales strategies. Drove pre-sale success by executing strategic initiatives that accelerated market penetration and revenue growth. EDUCATIONUniversidad Autonoma Metropolitana Mexico City, Mexico Degree in Communication Sciences and Technologies: Theories and Techniques of the Media CERTIFICATIONSCertificate of the First Certificate English, University of Cambridge Certificate for Italian Language, Instituto Italiano di Cultura TECHNICAL SKILLSMicrosoft Office Suite (Word, Excel, PowerPoint) |
