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Candidate's Name
Street Address  Oak Knoll Circle Apt 322KLewisville, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATION La Technical Delta-Ouachita CampusAssociated Degree1995-1997Sarah T. Reed High SchoolNew Orleans, LA1990-1993SKILLS & ABILITIES  10-key Outlook Kodak i650 scanner PowerPoint Fax/copier machine WordPerfect Excel MS Word Lotus 1-2-3EXPERIENCE CSBBO Phone BankerWells Fargo 03/2022-06/3024Duties included fast paced inbound call center performed routine tasks such as answering inquiries, resolving problems and providing a customer experience while following guidelines and policies and navigating multiple systems filed fraud claims, online navigation, and processed payments.Patient Care CoordinatorAlliance Rx Walgreens Prime 12/2018 - 03/2022Duties include recording and processing orders by telephone, receiving inbound and outbound calls to patients or MD offices regarding medications, and scheduling shipments, accessing supply needs, and verifying patient information.Patient Care CoordinatorApex 06/2018  12/2018Duties include recording and processing orders by telephone, receiving inbound and outbound calls to patients or MD offices regarding medications, and scheduling shipments, accessing supply needs, and verifying patient information.Data entry Specialist/Customer Service Representative (Contracted through Aerotek)Health Fitness 11/2016  02/2017Duties include updating member information and application for health and wellness programs, responsible for exceeding metrics in a production-based environment, and data entry/10-key. Customer Service Representative/Data Entry (Contracted through Manpower)Maximus 07/2015  04/2016Duties include outbound call center contacting providers and veterans, schedule appointments and data entry, direct callers through plan comparison on the web portal and assist with other self-service tools as appropriate. Educate callers about the Affordable Care Act, AHCT eligibility screening, application, inquiry complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies.Customer Service SpecialistWingspan d.b.a. JPMorgan Chase Bank 07/2007  06/2014 Duties include serviced mortgage, home equity, way forward, and banker services accounts. Operate telephone up to 6 lines. Setup escrow account and process payoff quotes. Account maintenance and setup automatic payments for clients and customers, setup payment arrangement for accounts up to 30 days past due and process payments. PAGE 2