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Click here or scroll down to respond to this candidateEricSchultheissSenior DigitalProduct ManagerCandidate's Name
Street Address Macy DriveHendersonville, TN 37075PHONE NUMBER AVAILABLEEMAIL AVAILABLEOverview Results driven Senior Digital Product Manager with expertise engaging technical and business teams to envision and deliver user based revenue and growth initiatives. Solidly grounded with demonstrable abilities in technology/product development, strategic planning, project management, cross-functional business relationship management and business process re-engineering.Career marked by consistent on time and on budget delivery of technology's value. Recognized for skill in executing progressive change within company culture and personnel mentoring/management.CareerSummaryWestern Oilfields Supply Company / Senior Technical Product Manager MAY 2021 - PRESENT HENDERSONVILLE, TNSenior Digital Product Manager integrating CRM, ERP, Data Warehouse and Custom Web and Native Mobile iOS/Android applications within the rental services industry. Auto Club of Southern California / Senior Technical Product Manager AUGUST 2014 - MAY 2021 COSTA MESA, CASenior Digital Product Manager delivering Desktop/Mobile Web and Native Mobile iOS/Android applications within the automotive space. 951 Tech / Information Technology Project Manager - Consultant FEBRUARY 2004 - DECEMBER 2014 CORONA, CAConsultant driving technology development to solve technology and business partner challenges while employing innovation and flexibility at solutions core. New Century Mortgage / Manager Corporate Web Services JULY 2002 - FEBRUARY 2004 IRVINE, CASenior Information Technology Management architecting and implementing strategic eBusiness initiatives on Internet and Intranet platforms.
Education University of California Irvine / BA, College of Music SEPTEMBER 1986 - JUNE 1991 IRVINE, CAGeneral Assembly / Certified Product ManagerSEPTEMBER 2018 - NOVEMBER 2018 LOS ANGELES, CARocket Nine / CSPO (Certified Scrum Product Owner) JUNE 2016 TUSTIN, CAAreas of Expertise AWS Cloud Services Program & Product Management Customer RelationshipManagement Vendor & Contract Negotiations IT Strategy & Execution Corporate Mission Fulfillment eLitigation Readiness Agile Software Development New Product & TechnologyDevelopment Risk Management eBusiness Strategy & Delivery Application Support eDiscovery and EDRM withPharma Compliance Business Process Re-engineering Change Management, Budgeting &Forecasting Staffing & Team Leadership Infrastructure Implementation Training and Development Direct, Channel and CloudManagementCareer DetailsWestern OilfieldsSupply Company(Rain For Rent)---5/2021 - PresentSenior Information Technology Product ManagerKey ResultsWorking as the liaison between business units, direct reports, consultants and peers, identified and resolved key business and technical challenges while continuing Rain for Rents transformation from legacy waterfall based software development life cycle into an agile development organization.Business ResultsLiaison between Sales and IT: Acted as the primary contact between the Sales Department and IT, resolving data synchronization challenges between CRM (Zoho), Quoting Platform(SalesPro), and ERP (Baseplan), ultimately ensuring accurate and timely data flow. Data Integrity Management: Identified and resolved business and technical issues related to asynchronous data integrity and report accuracy, ensuring alignment between CRM, Quoting Platform, and ERP systems.Business Process Documentation: Developed comprehensive documentation of business processes, facilitating optimization and seamless communication between business units and IT.KPI Definition and Validation: Collaborated with the Sales Team to establish key performance indicators and implemented systems to ensure the accuracy and integrity of sales data.Operations and IT Alignment: Served as the point of contact between Operations teams and IT, improving synchronization between SalesPro, OPS PACK, and Baseplan systems, and eliminating redundant data entry processes.Fleet Management Optimization: Addressed data synchronization issues between Data Warehouse and ARI (Fleet management tool), enabling accurate tracking of fleet location, maintenance needs, and operational expenses.Legacy SystemModernization:Led efforts to transition paper-based processes in OPS PACK to digital systems, reducing manual re-entry of data and improving operational efficiency for Branch Operations Managers.Enhanced Data Reporting: Collaborated with Data Warehouse and Power BI reporting teams to resolve issues of data duplication and asynchrony, resulting in more reliable and actionable business intelligence.Candidate's Name 2Cross-Functional Collaboration: Partnered with Fleet and Operations teams to streamline fleet expense tracking, including fuel and repair costs, providing stakeholders with a more holistic view of operational expenses.Continuous Improvement Advocate: Actively sought opportunities to enhance system integration and process efficiency, leading to significant improvements in data integrity, process reliability, and stakeholder satisfaction. Information Technology ResultsImplemented daily standups during which teams identify and address daily blockers, confirm sprint story priorities, and facilitate daily parking lot review for critical blockers. Managed the transition from legacy spreadsheet issue tracking process to Jira for issue tracking, epic roadmapping, and story developmentOrganized monthly API design and resource planning meetings to assess synergies across the enterprise and prioritize development across the product portfolio aligned with quarterly business strategy.Developed and deployed the Sales Pro Web-based quoting tool resulting in over $800 million of rental sales quoted annually.Rolled out the Sales Pro Mobile Approval application in streamlining manager approval process and allowing in field approval of rental sales quotes. Introduced the Amazon Web Services (AWS) backend architecture for the Sales Pro suite of applications and integrations.Utilized Scrum Agile Development methodology to construct and launch monthly Post MVP enhancements to Sales Pro and Sales Pro Mobile Approval application. Crafted AWS migration roadmap and sales training/launch strategy used to successfully migrate legacy internal and B2B applications from the Client/Server model to Cloud Architecture (migrations ongoing).Implemented business process automation and systems integration utilizing 3rd Party APIs including, ZOHO CRM, ZOHO Sign, Baseplan ERP, UKG (including PII Encryption technologies), Concur and BOX.Implemented PMO program management process utilizing Atlassian application suite, eliminating 3 legacy processes, streamlining communications and eliminating redundant data entry.Migrated multiple Zoho Desk Support desks to one instance of Jira Service Management, resulting in a 25% increase in initial call resolution. Modified and enhanced Data Warehouse ETL processes, improving systems availability from 85% to 99% within three months.Core ResponsibilitiesAs a senior member of the Rain For Rent IT Leadership team, the Senior Information Technology Product Manager:Serves as a technical process subject matter expert for all system integrations and leads the technical team in their support of existing integrations. Collaborates with business colleagues to identify and document critical business problems that may be resolved via the development of new business system integrations. Candidate's Name 3Provides high-level input on business process optimization, technical product design, and new solution guidance.Manages the Application Development and Data Warehouse teams effectively, including planning work, delegating tasks, and overseeing performance. Mentors team members, identifies training needs, and contributes to their professional development.Evangelizes the population and use of the Data Warehouse as the centralized system of truth for all data analyticsOversees projects of various sizes, complexities, and scopes, ensuring alignment with client needs and objectives.Develops work estimates, documents user requirements and workflow, and manages product requests.Ensures the design and delivery of product solutions meet client needs without compromising system performance.Facilitates system go-lives, troubleshoots high-level issues, and delivers high-quality customer support.Communicates regularly with stakeholders and collaborates with other departments to resolve issues and deliver client solutions.Defines and executes the development and integration strategy for ERP system, ensuring compliance with security and regulatory standards. Provides strategic leadership, user experience management, and executive communications coaching and mentoring to product team members for key process deliverables including monthly release email communications and monthly Executive Vice-President and CEO presentations.Maintains accountability for product performance, matrixed team software delivery results, and the understanding of eBusiness product portfolio. Consistently and reliably meets product deadlines and enables the business to achieve growth and revenue targets for rental and sales products.
Auto Club ofSouthernCalifornia---8/2014 - 5/2021Senior Digital Product ManagerAs a member of the Auto Club of Southern Californias (ACSC) eBusiness team: Provides strategic leadership, user experience management, and executive communications coaching and mentoring to product team members for key process deliverables including monthly release email communications and monthly Executive Vice-President and CEO presentations.Maintains accountability for product performance, matrixed team software delivery results, and the understanding of eBusiness product portfolio synergies via Vice President Performance to Goals and Major Initiatives reporting artifacts presented during monthly agile ceremoniesFacilitates annual process to refine eBusinesss broad-based digital strategy encompassing its three and five-year visions, including the development of the detailed product roadmap for the eBusiness unit. Annual process includes interacting with senior management in all disciplines within the Auto Club to lead and champion product planning exercises. Candidate's Name 4Meets market needs and drives membership and insurance acquisition growth by working with user experience, membership and insurance product marketing and information services teams by understanding and evaluating enterprise-wide assets and gaining executive sponsorship of product features that improve ACSCs competitive position and drive customer value.Considers internal and external dynamics when developing digital product recommendations and strategies; critically evaluates user experience information and recommends to executive stakeholders what should or shouldn't proceed; and demonstrates systems thinking and while readily identify downstream impacts of decisions and proactively construe alternatives. Collaborates with club and national association product, technology, engineering and design team partners to ship new, customer driven, impactful features, including preparing necessary technical specifications, coordinating cross-association omnichannel development activity, and tracking progress of in-flight projectsConsistently and reliably meets product deadlines and achieves growth and revenue targets for membership and insurance sales.Key ResultsWith peers, transitioned eBusiness product teams from legacy waterfall based software development life cycle to agile development process enabling: Migration from annual to quarterly roadmapping process, allowing the eBusiness product team to guide senior leadership through new digital opportunities quarterly, and to realign ACSC product teams roadmaps and strategies with rapidly evolving market and technology trends.Utilization of XP communication techniques (daily standups and weekly retrospectives) to solve communication issues and build strong stakeholder engagement with the Insurance retention team. Stakeholder participation in XP rituals have eliminated challenges with"Round Tripping" gaps.Executive stakeholders and key business product managers integration into weekly agile ceremonies for software application A/B variant testing. Stakeholder participation now integrated into the review of members satisfaction survey verbatims, A/B testing results reviews, and sprint planning/backlog grooming.Transition of eBusiness iOS developers to Android platform developers while transforming Product Manager and Product Owner resources to new XP Product design process. Daily Standups focused upon daily blockers, daily pairing exercise to determine pairs and reconfirm they are working on correct/prioritize stories while, and daily review of key usage metrics and bugs/crashes reported by software monitoring tools. Transition from TFS issue tracking to Infinity for epic roadmapping, and Jira for story development.Continued refinement of support processes to support XP Development process. (Modifying XP Pair Programming practices to support 24/7 on call rotation processes required for development organizations that also provide ongoing production support. Continued utilization of the weekly retrospective meeting to highlight best practices and determine/execute upon opportunities for improvement. Monthly API design and resource planning meeting to evaluate synergies across the enterprise and prioritize development across the product portfolio with quarterly business strategy.Candidate's Name 5951Tech---2/2004-12/2015Senior Project Manager/Technical System Analyst - Consultant Information Technology Project Management Consultant driving business development within the Information Technology and related business partner workspaces by employing disciplined, reliable methodologies that incorporate innovation and flexibility at their core. Key ResultsSuccessfully introduced, developed and executed eBusiness strategies within privately held business, publicly traded enterprises, municipal, Not for Profit, and professional organizations. Key Practice DisciplineseBusiness Process Management/Optimization, Infrastructure Implementation, Application Development and Integration.951TechCity of City of CostaMesa---8/2013 - 7/2014Key ResultsSuccessfully Implemented Computer Aided Dispatch (CAD)/Records Management System (RMS) for Costa Mesa Police Department, while managing a dynamic 24/7/365 environment to comply with complex DOJ regulations.Integrated Jail Management System (JMS) with Core CAD/RMS systems, focusing upon resource training and legacy data conversionUpgraded core data center technological components including New Firewall, Verizon Wireless MPLS, VWare ESX Virtual Server environment resulting in 50% improvement in system performance and increased customer satisfaction.Converted 15 years of legacy data to new RMS Data Conversion enabling data consistency and providing for enhanced officer and public safety.Facilitated Windows 7 Deployment utilizing 150+ new PCs/Monitors and Mobile Data Terminals for all police and fire support vehicles.Architect new strategic partnerships with vendor partners Sungard Public Sector Implementation and Sungard Public Sector Support951TechITC InfrastructureProgram/ProjectManagement---2/2013 - 7/2014Key ResultsEnhanced Enterprise Resource planning efforts by utilizing Autotask scheduling and management tools to increase resource billable time from 50% to 82% surpassing department goal of 70% billable timeOptimized Help Desk support and incident management via Autotask Case management tools resulting in enhanced team/client communications and support role clarification Standardized Project management process and tools. By utilizing Autotask project management modules and project templates, reduced recurring service scheduling time by 75% while increasing visibility to resource allocations.Managed 1.8 Million dollar portfolio of 60+ projects while increasing margin by 5%. Highlighted projects include: 7 Managed Services Client On Boardings. On boarding scope including: Network Audit, Server Audit, Workstation Audit, Server Monitoring via Kaseya, Server/Workstation management via Kaseya, Configuration Management via Kaseya. Transition to 24/7 Help desk support. Server Virtualization via VMWare. Onsite/Offsite Backup strategies using Backup Exec and Veeam for SAN SnapshotsCandidate's Name 6 4 Multi-Server virtualization projects using XenDesktop/VMWare and SAN technologies 6 client migrations to Office 365 including full email and Sharepoint migration. 13 PC refresh projects ranging from 10 75 Desktop PCs and including testing/implementation of Windows 7 migration plan fromWindowsXP. 3 software migrations including deployment of citrix desktops to Windows 7 Desktop PCs and XP Thin Clients resulting in optimized desktop support model. 35 site WAN Upgrade/ISP switch over utilizing Windstream partner.
951TechCity of Lake Forest---2/2013 7/2013Key ResultsProvided outsourced Information Technology Services within the Municipal Space, delivering technical projects on time and budget while navigating the complex municipal political environment.Facilitated migration of VMWare ESX 4.0 servers to VMWare ESX 5.0 Cluster increasing capacity and availability while consolidating VMWare and Microsoft licensing for 30% annual savings.Implemented Windows 7 shrink wrap application testing resulting in validation of Windows 7 64 Bit compatibility and contingency implementation for multiple municipal software systems. Completed Windows 7 Desktop Refresh replacing 25% of all aging desktops with state-of-the-art Microsoft Operating Systems.Enhanced and automated Help Desk support MOS system enabling a migration from quarterly SLA reporting to monthly SLA reporting and thereby enhancing service delivery to 99.99% up time, 98% patch compliance and a 98% customer satisfaction rating. Effected change with 3rd party software vendors (SIRE, Cisco, CalSense, Energov, MRC360) increasing Service Levels, response times and resulting in resolution of recurring software support challenges.951TechYork Risk ServiceGroup---2/2012 2/2013Key ResultsDesigned and Implemented Client Services MOS (Management Operating System) enabling consistent analysis of servicing activities and trend identification/analysis via automated Sharepoint/Salesforce.com management ScorecardGuided Client Services reorganization team through organizational redesign and business process modeling/reengineering, resulting in unified, proactive, service focused, Client Services Organization and $680k in annual savingsIntegrated multiple Salesforce.com instances into centralized CRM (Customer Relations Management) system, including optimized user interface, data remapping/migration, security/permissions definition, systems and user acceptance testing and user training. Successfully implemented monthly Sales Webinar series utilizing Bomgar and Join.me conferencing solutions to introduce products and services to the enterprises nationally distributed sales and client services teamsIntroduced SharePoint project management tools with integrated Outlook Task connectivity optimizing task assignment and project update process within geographically distributed project teamsFacilitated system gap analysis efforts for system integration efforts enabling subsequent contingency plan and revised business processes documentation required to support new systems prior to full automation.Using RACI/Sharepoint tools, defined and instituted program management and project structure Candidate's Name 7for National Pooling strategic development. Key projects including: Business strategy/plan, Sales Strategy and Marketing plan/messaging, Best practice integration and systems analysis, design and implementation.951TechAuto Club Enterprises(AAA)---9/2011 2/2012Key ResultsSuccessfully launched Club Rewards/Discounts Beta program and websites including CRM web/email marketing tools within compressed timeline allowing clubs to maximize holiday selling cycle.Utilized Agile software development methodologies to implement SAS data services into member facing websites eliminating data latency while optimizing internal business processes. Facilitated 2012 Strategic Program/Product planning sessions deriving prioritized, resource leveled strategic roadmap and plan enabling eBusiness team to implement corporate "Goals and Objectives"Arbitrated contract review/procurement negotiations reducing product licensing fees from 1.5 million to $600k, preserving company IP and insuring club indemnification while saving 60% 3 year contract lifetime.Engaged/Lead cross functional team during Vendor POC and subsequent side by side product comparison resulting in selection of new HTML 5 Compliant CMS (Content Management System) with DAM optimized for web and mobile IA (Information Architecture)
951TechWells Fargo DealerServices---11/2010 - 8/2011Key ResultsImplemented BMC Service Desk Express (SDE) as internal ITIL compliant CRM (Customer Relationship Management) and support platformCoordinated Cross functional JAD (Joint Application Development)/SCRUM Sessions whereby business needs where successfully determined and core business functions within Service Desk Platform were documented, developed, tested and implemented meeting budget and compressed timelines.Implemented 99.999% uptime guaranteed Intel/Microsoft Virtual Machine (VM) server architecture creating a scalable infrastructure currently segregating Application, SOA, and Reporting services within the production environment. Revamped existing Support platform's visual interface optimizing for current and future Desktop requirements while achieving a 95% satisfaction rating from users of the new system. Actualized Business Process Optimization using Service Desk Business Rules Engine to improve business communication and increase client satisfaction by 10% Using Microsoft SSI Technology, transmigrated 8 years and 25,000,000 records from legacy support platform to new Service Desk Platform while simultaneously complying with data retention requirements to produce optimized Microsoft SQL 2008 data repository. Transformed Legacy Crystal Reports architecture into Microsoft SQL Reports platform for real-time data acquisition and analysis, improving executive decision support capabilities and maximizing development support staff's time to market.
951Tech Key ResultsCandidate's Name 8Allergan---3/2008 - 9/2010Developed Multi-national approach for enterprise eDiscovery and Optimized Data Retention/Recovery while overlaying the EDRM (Electronic Discovery Reference Model) to Pharmaceutical, Biologic and Medical Device enterprises. Implemented hardware infrastructure and software programs to pre-filter and cull collected ESI(Electronically Stored Information), preventing spoliation and reducing costs by 40%. Internal culling utilizing Boolean/Concept/Fuzzy/Bayesian/Proximity Searching Techniques saved Allergan 2.5 million dollars in 2009. Further enhancements in 2010 will reduce costs by an additional 25%, an estimated 1 million dollars in additional savings and enable Early Case Assessment.Developed eDiscovery Data Hosting/Indexing Servers and archive strategy culminating in 70 Terabyte storage array implementation. Array has reduced tape archive/restore costs by 50% and centralized Data Culling/Filtering/Scrubbing has decreased data discovery response time from 3 weeks to 2 days.Negotiated, Procured, and Implemented eDiscovery collection architecture and created Global Information Services Repeatable/Defensible internal policies and procedures regarding Data Review/Analysis/MD5 Hashing.Lead cross functional team of Legal and Information Services resources through BPM (Business Process Management) Lifecycle and developed defensible eDiscovery practice within a highly regulated, global pharmaceutical enterprise.Served as principal liaison between C-Level Executives, Legal, Information Services, External Vendors while creating a common IT/Business language utilized during 20+ legal matters. This common language resulted in increased efficiencies, reduced ESI (Electronically Stored Evidence) production time to market, and reduced expense by $2,000,000 annually. Following Federal Rules of Civil Procedure (FRCP), Consolidated Global Information Technology and Records Retention/Management Polices into defensible 30 (b) (6) training package successfully used to prepare Person Most Knowledgeable for depositions. Implemented Forensic Data Acquisitions and Chain of Custody protocols increasing defensibility while reducing collection costs 70%.Transitioned Custodian Asset Collection from external companies to internal resources allowing Allergan to collect 145 forensic images within a 7 day period, saving Allergan over $400,000 and ensuring Metadata Preservation.Renegotiated Collaboration Tool Contracts with Vendors reducing annual collaboration costs by$500,000.Implemented National "Green Technology" program, improve WebEx adoption, WebEx user experience, and reduce travel costs and carbon emissions impacts. Adoption tracking metrics and financial reporting to C-Level business sponsorsEnhanced IS/Corporate Communications webcasting infrastructure/architecture and strengthened C-Level strategic partnerships by upgrading Campus LAN and WAN networks and deploying Sonic Foundry media capture and streaming media technologies. Upgraded RSA SecureID 6.1 and implemented RSA SecureID 7.1 On Demand token integration with Microsoft SharePoint for Allergan Board of Directors allowing two factor authentication.
951TechHot Topic---8/2007 - 2/2008Key ResultsArchitect and Deploy Media Transfer/Synchronization technologies utilizing iAnywhere - Afaria. Technology has centralized content distribution and allowed store associates to focus upon customer service.Candidate's Name 9Implemented Interactive Retail Store touch screen signing technology with integrated customer feedback and utilization technologies.Customer utilization analysis enabling Marketing Department to drive merchandising decisions in real time.Eliminated media distribution costs while reducing support costs and associate caused IT asset damage.Defined and implemented enterprise support processes including hardware/software, installation/replacement vendor contracts.Created Customer interaction FLASH interfaces for audio and video content with backend content management and distribution technologies.Managed construction retrofits enabling store signage installation, efforts including electrical and network installation within existing retail stores.
951TechGuidant/AbbottVascular---12/2006 - 6/2007Key ResultsDesigned, developed and implemented IT Balanced Scorecard with IT Leadership and core delegates improving communications and facilitating financial accountability among cross functional teams.Instituted coordinated budget auditing process and supporting software tools with cross functional Project Managers.Actualized automated program management reporting tools streamlining executive management communications, reporting and processes. Optimized PMO training / communications tools and methodology, ensuring divisional compliance with FDA and SOX mandates.Defined and implemented key PMO strategies required to meet key 2007 business transition objectives.951TechOption One Mortgage---4/2004 - 11/2006Key ResultsCoordinated Cross functional JAD (Joint Application Development) Sessions whereby business needs where successfully determined and core business functions within Origination Portal documented.Utilized XP (Extreme Programming) development techniques while evaluating business product ideas resulting in defined and prioritized development effort scope. Implemented client's proprietary "COMPASS" software development methodology (Rational Unified Process Based Methodology) streamlining Business Unit to Information Technology communications.Actualized gap analysis of vendor to requirements for key eBusiness components of online loan submission tools minimizing time and expense of customized components. Oversaw eSubmission and Automatic Underwriting components under development within Core Information Technology Functional Groups.Developed Training and Marketing support materials and relevant education plans with cross functional teams.Implemented and integrated Salesforce.com as remote sales force CRM (Customer Relationship Management) platform.Candidate's Name 10NEW CENTURYMORTGAGE---7/2002 - 2/2004Manager Corporate Web ServicesSenior Information Technology Management architecting and implementing strategic eBusiness initiatives on Internet and Intranet platforms. Introduced and executed eBusiness strategies and technology platform as a member of IT Leadership team reporting to CTO. Implemented software development organization and key applications. Introduced and executed key concepts including Resource Management, Prioritization, Cost Benefit Analysis, Cost Control, Service Quality, and Staff Development.Key ResultsEliminated $4.5 Million in expenses through implementation of multi-tiered hardware architecture and web services integration platform. Optimized software development lifecycle 60% through aggressive implementation of XP Software Development and Project Management techniques based upon the RUP Methodology Developed employee pool |
