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Candidate's Name , Jr.PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer Summary: Industry professional with over 10 years of experience making data driven decisions and supporting project goals. Utilizing modern tools to create dashboards, reports, and status updates for stakeholders across multiple departments. Delivering exceptional support to both internal and external clients.. Summary of Skills SalesForce  Microsoft Excel  PowerPivot/Power Query  Microsoft Power BI  DAX  SQL Database Management  Data Modeling  Data Analysis  Data Visualization  Flexible Report Building Strong Verbal and Written Communicator  Results Driven Growth Minded Work ExperienceAdmissions Support Analyst Full Sail University September 2017 - April 2024 Extensive use of Excel and SalesForce to compile data and deliver program specific reports Utilize CRM data to drive daily call center KPIs and track student response and re-entry progress Utilize PowerBI to create daily/weekly status reports and dashboards Collaborate with executives and stakeholders to ensure compliance with project parameters and goals Sales Trainer Alorica August 2016  January 2017 Evaluated CRM data to align training and staffing needs to remain within +/- 5% of Program seat capacity Developed new training curriculum and restructured KPI benchmarks based on Program growth goals Assisted with redesign of sales dashboard from 9 weekly metrics to focus on 5 high impact daily metrics B2B Sales Consultant Alorica December 2015  August 2016 Managed portfolio of 5 Small Business Cards for American Express Consistently among top 10% in all KPIs Created Mentor program to assist with turnover resulting in 23% decrease in less than 60-day drops Freelance Web Designer Many Mansions Media September 2009 - November 2015 Created custom 5 to 10 page web packages for small businesses and recording artists Built custom shopping carts using WordPress/HTML/CSS/PHP/SQL databases Media Sales Representative Verizon Information Services August 2004 - July 2009 Managed a sales book of 100 to 150 business owners and C-Level executives from various industries Developed data driven strategic media campaigns and ad buys for new and existing clients Received 2008 Directors Award for most new business written in a quarter - 214% to Goal EducationMaster of Science, Business IntelligenceFull Sail University, Winter Park, FLMarch, 2023Bachelor of Science, Music ProductionFull Sail University, Winter Park, FLOctober, 2013