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Click here or scroll down to respond to this candidateCandidate's Name
Current Location: Street Address . Tel:- M: PHONE NUMBER AVAILABLE EMAIL AVAILABLE -LINKEDIN LINK AVAILABLEElectrical/Telecomm EngineerProvide strategic engineering and management services, systems analysis and implementation, and IT project management expertise to ensure success of Engineering, IT and Media operations.Competent Electrical Engineer with experience conducting comprehensive system and equipment design, implementation, Installation, testing, maintenance and repair to accomplish efficient and effective equipment operations, data aggregation, analysis, and distribution across multiple complex management systems. Proven to excel in positions requiring strong analytical and project planning and management capabilities. IT and Telecommunications Engineer with the ability to liaise effectively with business areas, system users, project managers, and management, personnel at all levels .Knowledge of Advanced PSTN Circuit architecture, digital video broadcasting and Networking.Proven performance in the areas of:Effective and competent engineering services.Performing at top level in quality control (Comcast).Working collaboratively with user groups to assess needs, resolve issues, and recommend solutions.Attention to DetailProfessional Experience & AchievementsSenior Multi Skill Operator (Sr. MSO-2)/Critical Facility Engineer IISalute Mission Critical Inc 13760 University Blvd, Gainesville VA 2010602/2023 DateResponsibility (40 Hrs per week):Data Center Mission Critical Facility ManagementMission Critical Facility Management Operations Documemt preparation.Constriction work progress monitoring, operational Readiness Supervision and Documentation. Preparation, Operation and Management of Emergency Operation Procedure (EOP), Standard Operation Procedire (SOP), Method of Procedure (MOP), etc.Training and Office Structuring Operations. Collaborations and Team Meeting for Reviews, Changes and Approval as may be nnecessary.Self Developmemt and Certification (Data Center Certified Associate - Obtained)Ensure the maintenance and adherence to Safety Practices and OSHA (OSHA-10 Certified) regulations.Assist the Chief Engineer and Campus/Site Manager as may be required.Warehouse/Distribution Logistics Technical AssociateMacys/Bloomingdale Logistics Martinsburg WVJune 2020 March 2021Packaging and distribution Logistics for products.Technical product distribution quality control and quality assurance analysis.Conveyor system jamburstingWarehouse processing product logistic report using - SAP based applicationsOrder processing report collation.Safety Assista ce operationContent Analyst and Knowledge Engineer Edgio Inc: 2220 W 14th Street Tempe AZ 85281 - 06/2022 07/2022*Position Responsibilities (40 hours per week)The primary area of focus for this role is the continued expansion of Verizon's multi-platform "Flex View" content library that includes 66 and subscription film, and TV content as well as continued content inventory growth of Redbox Instant, Verizon's streaming video JV.The Specialist Video Content Operations Manage incoming content deliveries from studios and providers Ensuring all content packages elements are present; working with providers to obtain missing elements Obtaining metadata files and artwork from studio's affiliate sites when needed; resizing artwork, entering metadata into packagers Perform visual QA of transcoded files prior to publication on Agility, Vantage and Transfer via Aspera. Process complete content packages for Single and Multiple Screen Mobility services Develop and maintain positive working relationships with content providers, including providing timely solutions to inquiries Interfacing regularly with VOD traffic team and other internal customer teams to track content propagation status and provide feedback to providers Ensuring content license start dates are tracked and met Packaging content for a growing volume of regional/nationwide, subscription, and transactional, advertising, and sports programmers Adhering to existing content operations procedures Provide input to customer reports Perform these functions on any assigned shift for a 24X7, 365 day operational center.Content Analyst and Knowledge EngineerYahoo Inc: (Formerly Verizon Media) 22000 AOL Way Dulles VA 20161- 05/01/2016 06/15/2022*Position Responsibilities (40 hours per week)The primary area of focus for this role is the continued expansion of Verizon's multi-platform "Flex View" content library that includes transactional and subscription film, and TV content as well as continued content inventory growth of Redbox Instant, Verizon's streaming video JV.The Specialist Video Content Operations Manage incoming content deliveries from studios and providers Ensuring all content packages elements are present; working with providers to obtain missing elements Obtaining metadata files and artwork from studio's affiliate sites when needed; resizing artwork, entering metadata into packagers Perform visual QA of transcoded files prior to publication on Agility, Vantage and Transfer via Aspera. Process complete content packages for Single and Multiple Screen Mobility services Develop and maintain positive working relationships with content providers, including providing timely solutions to inquiries Interfacing regularly with VOD traffic team and other internal customer teams to track content propagation status and provide feedback to providers Ensuring content license start dates are tracked and met Packaging content for a growing volume of regional/nationwide, subscription, and transactional, advertising, and sports programmers Adhering to existing content operations procedures Provide input to customer reports Perform these functions on any assigned shift for a 24X7, 365 day operational center.Content Specialist (Lead Specialist-Service Program Mgt - Digital Content Management)OATH: ( A VERIZON Company) 22000 AOL Way Dulles VA 20161- 06/24/2013 4/30/2016*Position Responsibilities (40 hours per week)The primary area of focus for this role is the continued expansion of Verizon's multi-platform "Flex View" content library that includes transactional and subscription film, and TV content as well as continued content inventory growth of Redbox Instant, Verizon's streaming video JV.The Specialist Video Content Operations Manage incoming content deliveries from studios and providers Ensuring all content packages elements are present; working with providers to obtain missing elements Obtaining metadata files and artwork from studio's affiliate sites when needed; resizing artwork, entering metadata into packagers Perform visual QA of transcoded files prior to publication on Agility, Vantage and Transfer via Aspera. Process complete content packages for Single and Multiple Screen Mobility services Develop and maintain positive working relationships with content providers, including providing timely solutions to inquiries Interfacing regularly with VOD traffic team and other internal customer teams to track content propagation status and provide feedback to providers Ensuring content license start dates are tracked and met Packaging content for a growing volume of regional/nationwide, subscription, and transactional, advertising, and sports programmers Adhering to existing content operations procedures Provide input to customer reports Perform these functions on any assigned shift for a 24X7, 365 day operational center.VERIZON Business (VDMS) 22001 Loudoun County Parkway Ashburn VA 20147 01/07/2013 06/22/2013 PresentSpecialist Program Service Management Engineer (40 hours per week)Responsible for the management of Digital Media Asset Order Processing from Ingest from Content Providers (CP) to distribution to Digital Media Retailer (DMR), Ensure that the order processing is carried through the processing stages while maintaining the Service and Operation Level Agreement (SLA and OLA), proactively monitor order processing to manage all fallout and assigning the righttechnical expertise to handle resolution within the time frame of the SLA and OLA. Reports to and assist the Network Operations Supervisor in the following category:Proactively Monitor, manages and resolves all issue with the Digital Media Order Processing through IVAPP, Core, ETMS, VEC, Salesforce DC, VRepair, SolarWinds, Infinicenter, Splunk, CDSM, Gomez, ComScore, Conviva, OpenText, Velocix and monitoring the performance of associated equipment such as Rhozet, signiant, Aspera, etc other associated equipments and applications.responsible for the ticket creation and closure (where relevant) and post mortem of issues handled by the customer Care representatives with the understanding of service standards, and a working knowledge of service workflows and the various resolution channels.overseeing the implementation of new processes or standards across the service center.Act as intermediary between the Customer Care group and the other tiers in the management and resolution of all issues of the Verizon Digital Media Services generally.Work with customer care representatives to coordinate the tracking and resolution of user issues and responsible for issue resolution and post-mortem between Ops and Performance Management.Apply the knowledge of media digital workflows and cursory knowledge of automated transcoding systems such as Rhozet and Telestream to ensure successful order processing.Manage projects that improve the efficacy of the service care representative team and improve overall customer service levels.Monitor trouble tickets to determine areas of frequent issues and initiate process to remediate.monitors service quality levels to maintain compliance with customer Service Level AgreementsContributed to the production, testing and editing of the step by step procedures for applications such as IVAPP, Core, VEC, Velocix, Technicolor stages, etc documentation as well as for DCDS and UCDS.Monitors OASIS Outage reporting systems for necessary reporting on the impact on Customer SLA to the Service Assurance Group regularly.Updating the Service Assurance Master Error Codes list for new errors documentation and reference purposes.Creating and maintaining operational procedures, documentation as reporting related to on-boarding, testing and workflow management.Work with quality control group to ensure the quality assurance of transcoded filesprior to publication.Monitor and troubleshoot the operations network to address various types of transcode, transform, encrypt, or publishing errors as well as license status management in support of customer commitments.Support the Professional Services Group (On-Boarder) in setting up new clients for content management, creation of Workflow and implementation as well as maintaining metadata transformation rules.Assists New Employee to grasp the systems and procedures of Service Assurance Group and provide supportive efforts in training and ensuring that they settle for the task ahead on a continuous basis.Assists in the development, Maintenance and update of SharePoint web-based informative systems for the Service Assurance group.Supporting content acquisitiongroup to address media, metadata and delivery specificationContribute to all other group operations improvement exercise/activities as might be necessary.GLOTEL INC - 8700 West Bryn Mawr Avenue, Suite 400N Chicago IL 09/12/2011 01/07/2013 (SERVICES TICKET MANAGEMENT CONSULTANT Verizon Digital Media Services Ashburn VA Location),Service Program Management Consultant (40 hours per week)Responsible for the management of Digital Media Asset Order Processing from Ingest from Content Providers (CP) to distribution to Digital Media Retailer (DMR), Ensure that the order processing is carried through the processing stages while maintaining the Service Level Agreement (SLA), proactively monitor order processing to manage all fallout and assigning the right technical expertise to handle resolution within the time frame of the SLA. Reports to and assist the Network Operations Supervisor in the following category:Proactively Monitor, manages and resolves all issue with the Digital Media Order Processing through IVAPP, Core, ETMS and other associated applications.responsible for the ticket creation and closure (where relevant) and post mortem of issues handled by the customer Care representatives with the understanding of service standards, and a working knowledge of service workflows and the various resolution channels.overseeing the implementation of new processes or standards across the service center.Act as intermediary between the Customer Care group and the other tiers in the management and resolution of all issues of the Verizon Digital Media Services generally.Work with customer care representatives to coordinate the tracking and resolution of user issues and responsible for issue resolution and post-mortem between Ops and Performance Management.Apply the knowledge of media digital workflows and cursory knowledge of automated transcoding systems such as Rhozet and Telestream to ensure successful order processing.Manage projects that improve the efficacy of the service care representative team and improve overall customer service levels.Monitor trouble tickets to determine areas of frequent issues and initiate process to remediate.monitors service quality levels to maintain compliance with customer Service Level AgreementsContributed to the production, testing and editing of the step by step procedures for applications such as IVAPP, Core, VEC, Velocix, Technicolor stages, etc documentation as well as for DCDS and UCDSMonitors OASIS Outage reporting systems for necessary reporting on the impact on Customer SLA to the Service Assurance Group regularly.Carry out all Service Assurance Responsibilities in ensuring success of Order Processing as a whole.Updating the Service Assurance Master Error Codes list for new errors documentation and reference purposes.Assists New Employee to grasp the systems and procedures of Service Assurance Group and provide supportive efforts in training and ensuring that they settle for the task ahead on a continuous basis.Assists in the development, Maintenance and update of SharePoint web-based informative systems for the Service Assurance group.Contribute to all other group operations improvement exercise/activities as might be necessary.SINCLAIR BROADCAST GROUP, INC. - SBG (WTWC/NBC40), Tallahassee, FL 01/24/2008 09/09/2011WTWC/NBC40 IS THE NBC AFFILIATE STATION OF SBG IN TALLAHASSEE FL A DIGITAL TELEVISION BROADCAST STATIONAssistant Chief Engineer (40 hours per week)Responsible for the Installation, Maintenance, Repair, Operations, and Management of Digital Broadcasting Systems, Local IT management personnel, Telecommunications and Security Access Control as well as facility management in assistance with the Chief Engineer. Liaise with Master Control Supervisor in management and filling of openings. Reports to and assist Chief Engineer in department management in the following category:TRANSMITTER: Assists the Chief Engineer in resolving any transmitter issues reported including problems while on call; Review transmitter log and signal emission by making necessary adjustments to maintain quality transmission; Test components of transmitter to diagnose and resolves any issue as necessary; Communicate any transmitter issues to Chief Engineer, Master Conttrol Operators and Supervisor. Notify the Chief Engineer and General Manager of all issues and resolution sought. Make independent, sound, logical decisions whileestimating and ensuring limited problem resolution duration and communicating such to stake holders and other team member.EQUIPMENT REPAIR AND MAINTENANCE: Perform routine preventive maintenance on all equipment; Clean broadcast deck as scheduled; preview discrepancy reports and other notification related to equipment needs and issues; Prepare purchase orders in e-procurement for all repair and maintenance prior to purchase; perform vehicle maintenance and operation status; Performs daily updates on hardware and software. Assists in training broadcast operators; Attends to emergency maintenance and operation calls;Provides engineering support for broadcast including live streaming, recording etc. Assist and install cabling and equipment, interpret wiring diagrams and drawings used in the design of new installations; Apply the Knowledge of IT Networking, Video based codec's(i.e. H.264 and Pro Res) and video formats (i.e. MPEG 2/MPEG 4, DNX and IMX), audio codec's/formats (i.e. AAC and MP3) to ensure quality broadcast.BROADCAST OPERATIONS: Review feed schedule and ensure feeds are caught by Master Control Operators. Notify Master Control Supervisor of any issues; Liaise with NBC Universal services operation center in relation to technical requirement of broadcast and transmission of network shows; Maintain and liaise with Sundance and Leitch for Video Recorder (VR) automation issues as related to commercials and promos broadcast; Ensures quality program transmission, transmission of Emergency Alert Systems broadcast and resolves any associated technical issues; Ensure Time and Temp and other station logos and bugs run during respective shows and resolve any technical issues; Train Master Control Supervisor and Operators on broadcast equipment and provide Master Control operation backup in emergency situation. Manage the Installation Operations and Maintenance of Emergency Management Software and Equiptment Systems as well as Geographicakmko ation system for outside broadcasting system. management (webeoc and esri related) in video ingestion, asset management, video editing, quality assurance, transcoding and distribution technologies. Install, manage and maintains Satellite and associated systems for broadcast assets reception including servers and other Ethernet based digital broadcast assets system for streaming television systems.Communicates effectively with personnel at different levels as well as with contractors and external technical personnel. Effectively communicate information issues to concerned personnel and users as well as contractors for maintenance and necessary repairs.MANAGEMENT OF INFORMATION SYSTEMS: Sets up new computers, user configuration profiles and account activation, software updates and patches; Provide technical supports to all employee for all information systems needs including but not limited to computers, servers, faxes, printers, scanners, telephones, etc liaise with telephone and internet service providers on technical issues, communicate company policies regarding information systems to all employees; Maintain all computer network systems; Maintain computer servers and data backup and ensure the prevention of information systems securitycompromise. investigative inquiries to troubleshoot system failures without compromise to data integrity. Offer technical supports to corporate MIS helpdesk locally.Oversee system documentation including program and technical design specifications, user training, and operational guides. Ensure adherence of procedures, practices and on-air signals to FCC and other regulatory agencies specifications; Assist in training staff with the implemented systems to ensure compliance of engineering and master control operations to FCC standards; Perform all other FCC stipulated duties.FACILITY MAINTENANCE: Inspect premises for safety hazards on a routine basis and remedy any such issues; Regularly maintains and test emergency electricity power generator and resolve any issue discovered or reported; Respond to reported facility issue and notify Chief Engineer and General Manager of any concern; Provide Assistance in all building facility projects including, Air Conditioning, Painting, construction, security, etc; Activate and deactivate building security access cards of employees as the case may be. Manage Site survey, Installation and construction Quality Assurance on all activities. Reviews Design Drawings and project documents. Carry out QA/QC on all operations and projects.SUPERVISION: Directs and review all tasks performed by master control department in consultsation with the Chief Engineer; Assist the master control supervisor in filling open positions; Prepare operational manuals for all equipment and systems related to office and broadcast operations; Ensure department personnel are trained on all equipment and procedures; order supplies for engineering department; Back up Chief Engineer and Master Control Supervisor in absence. Train and develop broadcast team members on relevant technical advancement and new technologiesCOMCAST COMMUNICATIONS, Tallahassee, FL 05/10/2006 01/23/2008COMCAST IS A MAJOR CABLE, INTERNET AND DIGITAL TELEPHONE SERVICE COMPANY IN TALLAHASSEECOMMUNICATIONS TECHNICIAN (1 3) (40 hours per week)Participated in the preparation of transmission network systems and the first digital telephone service installation in Tallahassee. Had the highest Communications Technician Quality Control (QC) performance in the year 2007 in Comcast Tallahassee.Participated in cable, internet and telephone services installation, maintenance and network as well as cabling repair on customer premises both private and commercial.Participated in the network cable drop noise sweep in preparation for the deployment of Comcast Digital Voice (CDV).Assists the network Technicians when required and assigned on Network transmission issues.Handles Customer Services and user training of Installed Cable, Internet and Digital Telephone equipment.Performs Drop network cable installation and ensure standards and adherence to FCC and NEC codes and other regulatory rules.Perform Customer Services responsibilities and handles associated paperworks on all services and assigned jobs.Contributed to physical and digital distribution workflows including traditional distribution channels such as theatrical, TV and home video, and new digital channels such as web and VOD applicationsPrevent and repair all systems signal leakages during installation and leakages rideoutMaintain company vehicle and report all issues to supervisor promptlyPerform the duty of higher level communications technical position and study to take the necessary certification exams to migrate to such position when due.Apply all training and experience necessary to daily tasks and carry out any job responsibilities assigned by the supervisor.INTERCELLULAR WIRELESS TELECOMMUNICATIONS LIMITED KANO, NIGERIA 08/01/2003 12/31/2004 INTERCELLULAR IS A CDMA CELLULAR WIRELESS TELECOMMUNICATIONS SERVICE PROVIDER WITH NETWORK COVERAGE ALL OVER NIGERIA AND IN OPERATION PARTNERSHIP IN OTHER AFRICAN COUNTRIES.Senior Executive Officer 1 (Operations and Maintenance)Assists the head of the department in the operations maintenance and management of the department, Training and recruitment.Participated in the Operations and Maintenance of Fixed Wireless (CDMA) Digital Communications Cellular Systems and General Operations.Handling of Switches, Central Base Station Controller (CBSC) and Base Transceiver Sub-station (BTS) and General systems monitoring and alarm management with performance reporting.Attend to Computer hardware, software and LAN/WAN system Maintenance, applying knowledge of Network Maintenance and Provisioning (alarm management platforms, chronic analysis, isolation and remote network access). MDF, IDF and DP cabling. PABX/CO Switching, Troublshooting and problem solving. AdministeringOperators/Base telecommunications call center.Work with other managers to assess customer onboarding, customer service, operations and quality assurance and identify the process and tools enhancements to improve efficiency of the Operations organizationParticipated in the team responsible for user acceptance testing of new solutions as they are introduced into operationsTechnical Staff and Internship personnel training, coordination and Management.Oversee the development of operational requirements needed within the technical environment and collaborate with Marketing and IT on the design and deployment of these requirementsSupervised all Engineers and contractors on electricity power generating plant and BTS cell site Construction works, Quality Assurance work Site Survey and Inspection, installation and maintenance.Customer Services and telemarketing online/phone-in helpdesk services.Participated in sales promotion and publicity events.Assist the Head of Department on issues related to Technical and day-to-day management.Analyze and recommend refinements to system requirements to ensure software/system quality and functionality and Ensure compliance with data management and security standardsApply System Development Lifecycle (SDLC) methodologiesExperience in analyzing the design, development, and implementation of system software applications.Review operational metrics in order to identify process bottlenecks and areas of improvementLead the operational integration with 3rd partiesNEWS AGENCY OF NIGERIA (NAN) ABUJA, FEDERAL CAPITAL TERRITORY, NIGERIA 04/02/2001 07/312003NEWS AGENCY OF NIGERIA (NAN) IS A NIGERIA FEDERAL GOVERNMENT OWNED DIGITAL MEDIA STAELLITE NEWS BROADCASTING AGENCY WITH OFFICE WORLDWIDE SERVICING NIGERIA AND OTHER WEST AFRICAN MEDIA ORGANIZATIONS AND GOVERNMENT AGENCIES. SERVICES INCLUDES NEWS ACQUISITION,PROCESSING, QUALITY CONTROL AND SATELLITE BROADCASTING.Engineer I (2001 2002)Senior Engineer (2002 2003) (40 hours per week)Provided installation, maintenance, repair operations and system management of satellite systems, telephone, computer and networking, wireless and microwave, power generation systems, solar powered backup systems and associated services.Handled Satellite and Wireless communications networks maintenance and management for Transmission And Satellite Broadcast and reception services. Manage the Installation Operations and Maintenance of Emergency Management Software and Equiptment Systems as well as Geographicakmko ation system for outside broadcasting system. management (webeoc and esri related) Participated in the design, installation and maintenance of solar power conversion systems for electricity supply backup for critical satellite and other networks of the Agency.Redesigned and supervised the installation, and maintenance of Voice And Data Local Area Network (LAN) Cabling Systems for effective news report data exchange within/between the headquarter and the branches. MDF, IDF and DP cabling. PABX/CO Switching, Troublshooting and problem solvingResponsible for media satellite receiver systems field pre-installation survey, design, installation, maintenance and user training.Responsible for the internal telephone switching systems operation and maintenance, staff/Users training, monitoring and management responsibility for specialized news management software system for acquisition, processing and distribution (DTS, ELAND, PATRA AND TRANSTEL) of news storey.Responsible for the Installation, maintenance and repair of microwave telephone transmission system, TELKON SYSTEM, (NITEL TO NAN COMPLEX MICROWAVE LINK)Responsible for general routine maintenance on technical equipment in NAN locations and clients sites worldwide. Supervised all Telecommunications Design, Construction and Installation Projects. HANDLES facility Technical Management, Site Survey and Quality Assurance Assessment as well as contractor supervision.Supervised technicians and Technologists in the in-house repairs and maintenance of computer, UPS, Radio, Microwave, Satellite equipment, electricity power generating plant and Network Systems Management.Liaise with technical representatives of foreign media partners and contractors on relevant operational issues.Assist the head of department in liaison with Customs, Clearing and Airways Cargo Services, Handling of Administrative Matters for the importation and exportation of satellite broadcasting equipment and accessories. Handles all Facility Technical and Engineering Management responsibilities.DEBIS COMPUTERS LIMITED ABUJA BRANCH, FEDERAL CAPITAL TERRITORY, NIGERIA 2001 2003DEBIS COMPUTERS NIGERIA LIMITED IS A COMPUTER AND INFORMATION TECHNOLOGY SERVICES AND CONSULTING COMPANY SERVING NIGERIA FEDERAL GOVERNMENT DEPARTMENTS AND AGENCIES INCLUDING THE NIGERIAN LAW SCHOOL,CENTRAL BANK OF NIGERIA, PRESIDENCIAL AIR FLEET, ETC AMONG OTHERS.Marketing Representative/Engineer (40 hours per week) (02/01/2000 03/30/2001)Managed the affairs of the engineering and marketing department Abuja branch and Provided installation, maintenance, repair operations and system management of computers and accessories services installation, maintenance, repair, software and hardware services, consulting and other information systems services.Participate and later supervised engineering services maintenance (CBN Abuja, Nig Law School Abuja).Responsible for services and products sales, contract acquisition for installation, maintenance and repairs of ICT systems.Conduct sales promotion and products distribution, Software applications programming Supports and Training (Central Bank of Nigeria, Nigerian Law School, NYSC Directorate Headquarters, Police Affairs Ministry, Presidential Air Fleet etc.Supervise the construction of staff quarters and general facility management services in Abuja.Participated in executive personnel computer training and |
