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Click here or scroll down to respond to this candidate Candidate's Name
Cullman, AL 35055 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold Profile
PROFESSIONAL SUMMARY
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my pet grooming techniques
and relationship-building skills at Spa4Paws to significantly improve client retention. My background also
includes optimizing kitchen efficiency at Stonebridge Farms, demonstrating my ability to lead teams and solve
problems effectively.
SKILLS
Relationship Building Teamwork and Collaboration
Customer Service Dependable and Responsible
Appointment Scheduling Problem-Solving
Reliability and punctuality Critical Thinking
Pet Grooming Techniques Team building
Attention to Detail Decision-Making
Customer Communication Problem Identification
Honest and Dependable Organizational Skills
WORK HISTORY
Dog Groomer, 12/2020 - 10/2024
Spa4Paws Holly Pond, AL
Greeted pet owners and went over available services, outlined costs, and determined special needs of
animals under care.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair
mats.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and
other details to provide complete records and methods of owner contact.
Contributed to client retention by consistently providing outstanding customer service to both clients and
pets.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid
infection.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily
productivity.
Increased client retention through effective communication and understanding of pet owner preferences.
Developed strong relationships with clients, fostering trust in the quality and consistency of grooming
services provided.
Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting
healthy habits between visits.
Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and
temperament, ensuring an appropriate and safe approach.
Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet
needs.
Supported team members during busy periods or staff absences, demonstrating adaptability and
commitment to the company''s success.
Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Collaborated with fellow groomers to share best practices, continuously improving overall service quality
and efficiency.
Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free
experience for both animals and their owners.
Mastered time management skills to balance multiple appointments throughout the day while maintaining
attention to detail and quality.
Delivered exceptional customer service, addressing client concerns promptly and professionally to
maintain a positive reputation.
Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Washed, trimmed, and brushed animals to maintain good grooming standards.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Monitored animals for behavioral problems and signs of health issues.
Contributed to increased revenue through efficient appointment scheduling and time management skills.
Assistant Kitchen Manager, 04/2018 - 12/2021
Stonebridge Farms Cullman, AL
Checked and tested foods to verify quality and temperature.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and
surface cleaning.
Identified team weak points and implemented corrective actions to resolve concerns.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation
and production of meals.
Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent
portion sizes.
Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with
health and safety regulations.
Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving
strategies.
Contributed to a positive workplace culture by fostering open communication, constructive feedback, and
mutual respect among team members.
Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and
maintain high-quality standards.
Streamlined communication between kitchen staff during busy shifts, facilitating smooth collaboration for
timely service delivery.
Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within
the kitchen environment.
Boosted employee morale through recognition of hard work and providing support during challenging
situations.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
EDUCATION
Bachelor Of Applied Arts And Science: History And Criminal Justice
UAB - Birmingham, AL
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