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PROFILECustomer Service professional with heavy experience resolving complex customer inquiries. Accomplished Salesperson with superior work ethic and creative revenue generation ideas offering 13 years experience in sales and management. Proactive leader, accountable for developing, maximizing, and maintaining long term relationships with potential and existing clients to enhance customer satisfaction, customer retention, exceed company sales goals.Top Salesman PerformerRevenue Generation IdeasForecasting / P & LManagement/Sales TrainingHigh Customer Service standardsEffective CommunicationCritical ThinkingProblem Solving SkillAccession/Retention ExpertKey Account ManagerExceptional Networker/NegotiatorMarket Analysis/Strategic PlanningPROFESSIONAL BACKGROUNDCustomer Care ProfessionalMaintain a high-volume workload within a fast-paced environment and met performance benchmarks in all areas (speed, accuracy, and volume)Answers customer complaints effectively to deescalate their concerns over the phonePerformed transaction research on clients accountDocument all communications and contacts with clientsMultitasking skills to continue speaking to a customer while searching for informationSales ManagerExceeded all corporate revenue sales and contract renewal goals.Recognized for Outstanding Leadership for commitment to quality and customer service.Provided ongoing support, coaching facilitated performance reviews and developed corrective action plans for the sales associate team.Produced $10 Million in loans in first year as a Primary loan officer.Top Producer in Midwest Region for 12 consecutive months.Supervised and coordinated activities for employees.Account ManagerEffectively launched new products including vertical launch and new account development achieving business rapid growth.Consistently exceeded sales budget and goals.Created detailed sales forecasts for the dealer network to be utilized by senior sales managers and product managers.Established strong relationships to gain preferred product positioning and provide business and marketing council to ensure the maximum sales potential.PROFESSIONAL WORK HISTORYCustomer Care Center Professional Lighthouse Works Inc. 04/2022  PresentVacation Sales Advisor Hilton Grand Vacations 09/2016  01/2020Managing Member Weshan Companies LLC 06/2011  08/2016Account Manager CynergyData/ All Green Corporation/ Mared Industries 07/2010  06/2011Owner Operator WS Commercial Lending 05/2006  07/2010Sales Manager AAMES Home Loans 02/2004  05/2006EDUCATION & CERTIFICATIONSTexas State University  San Marcos, TXMBA  Business Management - 2002