| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Markley StreetNorristown, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To attain a position with a client and team oriented business that promotes mycustomer service aptitude while expanding company-wide knowledge to meetbusiness or client oriented goals.EXPERIENCEBloomingdales, King of Prussia 04/17/2022 CurrentFragrance AssociateCompany Voice, Blue Bell 06/01/2014 6/1//2020Customer Service Representative AETNACustomer Service Representative HeathPartnersCredentialing Horizon NJ HealthCustomer Service Representative Flagstaff BankHandled outbound calls to members to remind them of upcoming enrollment period (Retention)Inbound Pre-Sales calls with NON licensed reps for current members as well as new prospectsHandled any member service issues such as payment, provider and plan inquires.Proficient in handling payments via ASDExtensive knowledge in Salesforce, In Contact, ASD and Citrix.Able to handle escalated issues with one point resolution.Managed to a handle high call volume during Open Enrollment for two yearsProficient in use of SharePoint communicationsResponsible for processing bill payments using ASD and iEnroll through Aetnas internal systemIn Contact with providers and provider practices insure proper information was listed and up to date.Provided correct account information, balances, payments and special features and programs.Retail Business Development, Saint Petersburg, Fl 06/01/2014 9/1/2018Customer Sales RepresentativeOperates Wireless phone kiosk or sales counter. Provides knowledge of equipment services and plans specific to customer needs. Maintain stock.Penncro Associates, Inc - Southampton, Pa 09/10/2007 - 09/12/2012 Collection RepresentativeI phoned delinquent mortgage accounts. Did break collections and worked dialer campaigns. I assisted with payment arrangements, short sales, settlements and plausible solution to benefit my clientsThe Furniture.com Trevose, Pa 12/30/2006 03/01/2007Customer Service RepresentativeI answered incoming calls from customers. I provided customer assistance on accounts and orders, scheduled shipping, UPS and Fedex pickups.1st Consulting Group Wayne, Pa 02/01/2003 11/01/2006Customer Service RepresentativeI was responsible for responding to customer and client inquiries. I resolved customer and client disputes and problems and kept demographic information current and accurate.Applebees Bar & Grill East Norriton, Pa 04/16/2001 06/01/2003Waitress/TrainerI entered customer orders, served food and drinks. I prepped food, expo line and salad bar areas. I was responsible for training new employees.Lowen Group Feasterville, Pa 05/01/1999 09/05/2000Collection representativeI made outbound calls to customers concerning delinquent accounts. I set up appropriate payment arrangements and extensions, resolved customer problems and or disputes about billing and customer account information.Source Romac International King of Prussia 01/01/1998 01/01/1999Collections RepresentativeI Worked dialer campaign for delinquent accounts, made outbound calls, set up payments arrangements and or extensions. I made request for repossessions, forclosures and account offsets. I skip traced accounts using pertinent information and credit bureau reportsEDS Wayne, PaSpecialized ClerkPrepared and processed documentation for scanning into the system. I Checked information in other programs to insure demographic accuracy. I prepared typed and proofed documentation for the closing of loans and lines of credit.Source, Romac International King of Prussia, Pa 02/01/1996 05/01/1996Specialized ClerkOn temporary assignment at EDSEDUCATIONNorristown High SchoolNorristown, PaAttained High School DiplomaSKILLS AND ABILITIESMedical billing & CodingMedical TerminologyI was featured in Whos Who High school AmericaCultural Diversity TrainingAdditional Skills and AchievementsI am proficient in Microsoft Office, Word, Excel, Power point, Quick books, Lotus 123, Schedule plus. I can operate switchboard, Dictaphone and various essential office equipment.References: Available Upon Request |
