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Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEHighlights of Qualification25+ years of administrative support, data entry and problem solving experienceProficient with Microsoft Office products with ability to quickly adapt to other software programsDedicated, hard-working self-starter with a strong attention to detailExcel in providing top notch internal and external customer serviceExperienceCustomer Service Representative (01/2015  12/2016)IN HEART & VASCULAR COMMUNITY SOUTH CARDIAC OFFICE (Indianapolis, IN)Coordinate patient appointments for follow-up and testingFacilitate patient check in and check outCollect co-pays and patient balancesResearch and resolve payment discrepanciesAnswer phonesOpen and close the officeCoordinate orders from other officesCustomer Service Senior (12/2008  03/2014)LINCARE, INC. (Indianapolis, IN)Scheduled and facilitated weekly customer service representative meetingsRan weekly reports and distributed for transactional level processingSupervise and train customer service representativesManage daily work loadExecute collections, research and resolve account balances/discrepanciesOpen and close the officeSchedule, cancel and modify appointmentsSupply managementFront Office Coordinator (01/2008  12/2008)LIBRARY PARK PHYSICAL THERAPY & REHAB (Greenwood, IN)Facilitate patient check in and check outCollect co-pays and patient balancesSchedule, cancel and modify appointmentsFilingOpen and close the officeRun daily reportsUp Front Review and Contracts Senior (07/1992  04/2007)LINCARE, INC. (Indianapolis, IN)Worked with insurance contracts to establish payer codes and fee schedulesSupervise 10  15 employees across multiple departmentsManaged human resource functions for staffCollaborated with the cash department on collection effortsMaintained weekly and monthly reportsEducationHigh School Diploma Tates Creek High School, Lexington KYCertificate of Completion Med Tech, Greenwood INComputerized Medical Front OfficeCertificate of Completion Aristotle Medical College, Indianapolis INMedical front and back office procedures and laboratory