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Click here or scroll down to respond to this candidateCandidate's Name
Palm Bay, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced healthcare professional with strong background in medical, dental, mental health and substance abuse, as well as multiple aspects of insurance. Excellent and compassionate client care, extensive experience with all aspects of admissions process and office administration. Knowledge includes; Insurance verification, pre-authorizations, EMR& CRM systems, understanding and explanation of insurance benefits, pre-assessment interview, client outreach/follow-up, documentation & reporting, appointment scheduling, client retention, crisis intervention, accounts receivable, and office reception. Trained Behavioral Health Technician with class certification; 15,30,60 min ques, shift notes, & AMA blocking.Work ExperienceFront Desk ReceptionistIconic Dermatology-Melbourne, FLMay 2024 to July 2024 Greet all clients upon arrival, seat in appropriate waiting area. Notify clinical staff of patient arrival to ensure minimal wait times. Ensure the proper paperwork, authorizations and copayments are in place and collected. Compliance of all HIPAA guidelines. Assist patients with checking in/out and scheduling appointments. Answering phones/ returning phone calls. Confirmation of upcoming appointments (Up to 300 per day for 4 offices) Educate patients regarding /sell specialty health and skin care products. Maintain cleanliness of office, restrooms and and lobby. Use of EMR systems.Admissions CoordinatorBanyan Treatment Centers-Pompano Beach, FLJanuary 2021 to August 2023 Answered incoming calls within 5 seconds Exceeded call and talk time goals. Qualified calls to identify treatment needs. Obtained and verified financial/insurance information. Adhered to approved script including strict guidelines for paid media calls. Documented Salesforce CRM with all required logistical information. Conducted clinical assessments for qualified calls. Assisted patients in researching and scheduling travel. Updated Hot Lists, Admit Alerts, Travel Boards and Bed Boards for incoming patients, making sure all boards match and travel information is correct. Called traveling clients to confirm on-time travel and coordinate transportation. Conducted follow up and outreach on open leads.Senior Admissions CoordinatorThe Edge Recovery-Coral Springs, FLOctober 2016 to December 2020 Obtain insurance information and conduct insurance verification using online programs (Verify TX & Availity), as well as live conversations with Insurance companies. Conduct client pre-screens and assessment to assure client is clinically appropriate for various programs. Determine appropriate Level Of Care for incoming clients Utilize CRM Database and EMR systems to track opportunities and maintain accurate client information. Disposition leads in order to ensure accurate reporting on client status. Schedule admissions including notifying appropriate departments of pending admissions, including Clinical, Medical and Utilization Review. Partner with UR to insure maximum approved treatment days per Level Of Care. Coordinate local travel including local pick-up as well as out of state. Business development including outreach and follow up on leads and lost opportunities. Documentation and reporting through Sunwave integrated CRM sales system. Develop business and referral relationships with other industry partners. Cross trained as Behavioral Health Technician and fill in as needed. House Manager & Client Care AdvocateSunrise Sober Living-Coral Springs, FLOctober 2016 to April 2018 Live-In House Manager. All aspects of client care. Including nurture and support while providing guidance and accountability to clients in recovery. Conduct client intake and orientation into the Sunrise Sober Living program. Documentation of Insurance Benefits. Conduct client history and prescription medication assessment. Monitor client participation in IOP/OP programs. Lead by example. Assist clients in establishing a foundation within a 12 step fellowship. Observe and report client behavior and document in shift reports. Oversee client urinalysis process to ensure no contamination. Act as mentor and support for client population including life skills and various tasks including providing transportation to grocery store, church, medical appointments, and 12 step meetings. Front Desk Associate and Scheduling Coordinator-Multiple Dental Offices McLean & Associates, Smile Brighteners, Pearly White Smiles - Pembroke Pines, FL February 2013 to October 2016-Broward County, FlFebruary 2013 to October 2016 Greet and check in patients Notify Dr. and assistant of patient arrival for prompt seating Check messages and return calls Answer phones with custom office greeting Maintain a full schedule for both Doctors and Hygienist Manage emergency patients within said full schedule Verify insurance both on line and over the phone Set up new patient accounts including insurance information Check patients out and collect necessary copayment Develop and present treatment plans Present Care Credit and other finance options, facilitate patient application process Develop and enforce financial agreements Confirm upcoming appointments two days out Perform end of day/close out procedures including balance drawer and run financial reports Close out month including running financial reports Monitor and facilitate cases sent to lab to make sure they will be back on time for patient appointments Advise Dr of upcoming consults and assure chart read and consultation written up Pull charts for appointments two days ahead of time Draft letters to patients and insurance companies as needed Miscellaneous tasks for Dr as needed including bank deposits and errands Accomplishments Developed great working relationship with new and established patient base. Maintained 90% Full schedule. Implemented "short call" list to fill last minute cancellations Developed and implemented "Weekly Consult" advisory sheet and pulled charts for consults. EducationHigh school diplomaMiramar High School - Miramar, FLJune 1981 to August 1985Skills Utilization Review Business Development Insurance Verification Case Management Digital Marketing Managed Care Utilization Management Behavioral Health CRM Software EMR Systems Admissions Coordinator (7 years) Email Marketing Windows Restaurant experience Serving Time management Night audit Office experience Clerical experience Computer literacy AccountingCertifications and Licenses40 Hour BHT CertificationApril 2016 to PresentBehavioral Health TechnicianRequired 40 hour BHT competency training completed 4/2016. |
