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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE REPRESENTATIVESumter, SC PHONE NUMBER AVAILABLE EMAIL AVAILABLE SummaryDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast- paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound and outbound calls and sustaining satisfactory relationships with customers. ExperienceHealthcare Customer Service Representative Nov 2022-June 2024 HGS Global Solutions Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics. developed comprehensive knowledge of Medicaid eligibility requirements, policies, and procedures. Educated customers on available services offered by the healthcare facility. Processed incoming payments from customers utilizing appropriate payment processing systems.Technical Support Representative Jul 2020-Oct 2022 Telrite Wireless troubleshoot issues on device-specific problems, network performance, and internet connectivity. Prepared evaluations of software and hardware and recommended improvements and upgrades. Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally. Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.EducationMyrtle Beach High School 2016-2019 |
