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SARAHINSONEMAIL AVAILABLEPHONE NUMBER AVAILABLEShallotte, North CarolinaStreet Address
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.PROFESSIONAL SUMMARYWho's Who AwardACCOMPLISHMENTSWilmington Star News - Paper CarrierWilmington, NC  09/2014 - CurrentVarious - HousekeeperBrunswick County Beaches  04/2000 - 09/2020Home Depot - CashierShallotte, NC  03/2013 - 09/2014WORK HISTORYImproved customer satisfaction by consistently delivering newspapers on time and in good condition.Maintained a high level of accuracy in paper delivery, ensuring all customers received the correct publications.Demonstrated excellent time management skills while adhering to strict delivery deadlines for daily papers.Navigated complex routes efficiently, reducing overall delivery time and fuel costs.Built strong relationships with customers, addressing their concerns and providing exceptional service.Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.Enhanced customer satisfaction by providing efficient and accurate cash transactions. Streamlined checkout process for increased efficiency and reduced SKILLS Route Planning Responsiveness Multitasking Self-Motivation Decision Making Attention to Detail Conflict Resolution Memory Retention Time Management Customer Service Adaptability Punctual and ReliableBlue Ridge Community CollegeFlat Rock, NCAssociate of Applied Science:Interpreter Education American SignLanguageBlue Ridge Community CollegeFlat Rock, NC  05/2017Associate of Applied Science: FireProtection And Safety TechnologyBrunswick Community CollegeBolivia, NC  05/2015Associate of ScienceBrunswick Community CollegeBolivia, NC  05/2015EDUCATION 3.7 GPA Awarded Who's Who 3.7 GPAAssociate of ArtsBrunswick Community CollegeBolivia, NC  11/1996GED 3.6 GPAFire Fighter IFire Fighter IIFire & Life Safety Educator I, II, & IIIFire Instructor IEmergency Vehicle DriverHazMat ITechnical Rescuer - VehicleMachinery RescueTechnical Rescuer - WildernessRescueCERTIFICATIONSwaiting times.Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.Handled multiple payment methods securely, minimizing discrepancies and potential losses.ACTIVITIES Volunteer Fire Fighter Volunteer Junior Horsemanship ClubAmerican Sign LanguageLimited WorkingLANGUAGES